Steven Smith Landscape

I am a Certified Association Manager who has worked with many different landscaping companies. I can say that Steven Smith is one of the best. They do a great job in executing what landscape companies are supposed to do, cut grass, prune plants, prune (some) trees, fertilize, deal with pests and MAKE IT LOOK LIKE YOU WERE NEVER THERE. That last part is important in this day of cheapie, «blow and go» landscapers with one rickety truck. Steven Smith is a professional organization with a competent staff and leadership behind them.

Never had them do any actual work for me, but very poor communication skills. After visiting my property one Thursday afternoon, had to call them to remind them the following Thursday that I had met with them and was expecting a bid (had given them a date of when I had expected to get HOA approval). Was promised a bid the following Wednesday via e-​mail (almost two weeks later), and had not received one as of the following Saturday (16 days after initial visit). When I called on the Thursday one week after initial visit, the person answering the phone sounded like I had just awakened him from sleeping (at 2 in the afternoon) and told me that because the rest of the office was on vacation, he couldn’t do bid until Monday of the next week. Asked me to e-​mail details of my project (even though he had visited my property the previous Thursday, but took no notes), then e-​mailed a few days later to tell me he would not have estimate until Wednesday of the following week. Never heard from him again. Doesn’t seem like they want your business for small projects; only want major revenue jobs.