Western Dental

It’s frustrating to make time during the day to be available, show up to an appointment 10 mins early, just to sit until 30 mins after my given appointment time.
I’m not sure how the appointment system works, but if I’m scheduled at 11, that is when I should be helped. At least within 10 mins of that time. I waited 35 mins before I gave up and left. The staff was friendly but that’s not what gets my teeth cleaned.
I think it’s disrespectful to overbook time slots. I will not be returning.

If its possible to receive a –5 star rating Western dental gets it. First, my appointment was at 10am, showed up early to do paperwork (new patient) 9:40am. Forgot my dental card informed receptionist of my insurance carrier she said she could get my info. Finished paperwork at 10:10am, did not receive copies, and proceeded to wait. 11:30am finally called back for xrays, 15 min later shown to exam room. 12 noon had exam. My dentist did not give her name and was in a bad mood, short and unpleasant. After and during exam told me that I need all this work and that my insurance would not cover most of it, and I needed to wait for the finance person. Another 15 minutes later, someone comes up to talk to me and starts talking about an insurance that I DONT HAVE, then says let me go check, let you go check??? Shouldn’t that have been done 2 ½ hours earlier??? I decided if they can’t even figure out what insurance I have then they’re not competent enough to do my teeth.
If you plan to visit this place of business, bring a lawyer, to protect yourself. This place is a joke and I had wished I’d read Unilocal first.

For starters there was a two hour wait time. After which finally we got called in for X-​rays and then placed in a chair to wait some more for the dentist to finally show up. Ridiculous, why bother making an appointment?

What a day! We got here at 9:50 am for a first time visit. Didn’t get seen until10:45 and only because I went up to the desk to ask why is it was taking so long. Well it’s 3:46 pm and we’re still here. Ridiculous! How can this place operate like this? My husband didn’t eat this morning. Thinking we’d get something afterwards. Poor guy. This place is horrible. It’s bad enough going to the dentist but to be here for this long is just wrong. If you can find another dentist, please do so. I wouldn’t wish this on anybody. I’m gonna call their corporate office and complain. I would hope other people will too. It’s awful to be treated in such a way.
thoughts as we enter the holiday season … It is important to remember that not everyone is surrounded by large wonderful families. Some have problems during the holidays and are overcome with great sadness when we remember the loved ones who are not with us. And, many people have no one to spend these times with and are besieged by loneliness. We all need caring, loving thoughts right now. If I don’t see your name, I’ll understand. May I ask my friends wherever you might be, to kindly post this status for one hour to give a moment of support to all those who have family problems, health struggles, job issues, worries of any kind and just need to know that someone cares. Do it for all of us, for nobody is immune. I hope to see this on the walls of all my friends just for moral support. I did it for a friend and you can too! (Hold your finger over this to copy & paste this one, NO sharing) Be gratefu

This is a horrible place! I came in for a root canal because of a broken and infected molar. It took 4 hours 30 minutes! The doctor kept going from me to another patient then would come back and start drilling. I would say «Ow that hurts» and she would give me more numbing medication then step out for 30 or 45 minutes then come back and do the same thing. by the time she came back the numbing effect wore off. She got frustrated. Well hmm let me know, why waste the time I am numb? Your place needs more dentists (professional ones really).
I then went in again to get my crown. They put in the crown after wait from 4pm until 7:15 pm. The dentist kept asking me «Is it even?» and I would say no. She ended up getting so frustrated she started chipping away at the top of the molars above the site where I was getting a crown. They are somewhat damaged now. Also she has made it so uneven that I have lost over 35% of my bottom teeth on the right hand side from daily chewing and grinding and also from night time bruxism due to the crown being up too high.
NEVER GO HERE!

I had a apt at 11:30 I was seen at 12:20 they did x-​rays so I’m waiting and they call a meeting in the break room lmao are you kidding me seriously a meeting while you have patients waiting I hate this place and on top of that they just want payment plans for every little thing the do. So look somewhere else

HORRIBLE HORRIBLE DO NOT EVER GO HERE I am filing a formal complaint with the BBB and other resources. This is the worst dentist office that i have ever had to deal with. 2 MONTHS! for full denture procedure and the worst part the dentures are uneven not buffed and lopsided. AVOID THIS DENTIST OFFICE AT ALL COSTS. The staff is rude, they pass the buck and even a contact to their corporate office failed to have them step up their game. I cannot believe i have to give them one star the deserve a negative star. Tanya «promised to take care of everything» personally still 2 months later, 30 lbs lost not able to take daily insulin and high blood pressure medication, still not having teeth. the pain and suffering we have endured the last 2 months is utterly ridiculous and i will do everything in my power to prevent this from happening to anyone else. Your are only a dollar sign to these people and they should not be in business…

Not sure why they have only two stars. Tanya at this location went FAR above and beyond in helping my 85 year old mom with a referral. She ROCKS!
So did all the other people we dealt with there. Great job Tanya!
B. Gibson

UPDATE:
Mayra, though I appreciate your attempt to try to fix the situation I think the damage is irreparable. I am happy to see that due to HIPAA regulations you could only give me a limited response. At least you are abiding by the law, in that case. With that statement, I am going to assume that you know who I am (and have my contact information — I know, I received a bill in the mail today) but yet I have to call you?! If that’s not the case and that was just an automated response, then you can find my information by simply going through the little surveys you send out after an appointment. You know, the one asking about how our visit went and if WE WOULD LIKE A CALL BACK FROM A CUSTOMER SERVICE REP. Because if you did that, you will see that I did request a call back and never received one. I find it amusing how I have to get your attention by posting on social media… You’re only proving how unorganized and unprofessional it is at that location. If you’re not at that location, your representation for the company as a whole is terrible.
I’ll tell you what, find my information and call me. I’ve given you all ample amount of time and resources to get in contact with me. It’s a shame how you’re quick to save your reputation via the internet, but don’t really care about the one who’s paying you for service.
PREVIOUS REVIEW:
The service there is horrible! I went in for an emergency removal of my wisdom teeth to be told I needed to get a root canal and crown. No one explained to me that they were going to run my credit or what I was going to get on a payment plan for. I had the root canal and temporary crown placed 2 weeks ago and was told to come back in 2 weeks for my permanent crown. The next day, I received a phone call asking if I wanted to reschedule my appointment, since I didn’t show up. I asked what she’s talking about, because I was there. She laughed and said, «No, you missed your appointment.» I told her she has me confused with someone else, because I was there and they performed a root canal on me. As a matter of fact, I was the LAST patient to leave.” She just said in a tone that said she didn’t believe me, «Well, ok then.» I came in for my scheduled appointment to sit in the waiting room for 1 hour. I had to come back, I was going to be late for work. I rescheduled for 5:30 p.m. I received a call an hour after leaving asking me to come in at 4:30, because the procedure would take ‘too long.’ I told the receptionist I couldn’t and explained that I was there earlier. She said, «Oh! Fine. Just come in at 5:30.» I came in to wait for over an hour for them to see me again. When I finally did see the dentist, he said he was going to work on my fillings. WTF? I was here for a crown. He said that was not what my paperwork said. He looked at my file and asked why I came in since they haven’t received my crown from the lab yet. I let him know that THEY scheduled me to come back that day. While working on my teeth (figured I might as well get something done, I wasted 2 hours already) I heard discussions about other dentists being unprofessional and smelly. I heard all the gossip in the office. It was so upsetting. I cancelled my husband and sons appointment for fear that they would screw that up and I would not allow my son to go through this.
DO NOT reccommend them at all.

This’ll have to be one of the few places I make a negative review about.
I had a HORRIBLE experience here.
Lady who had done X-​rays on my teeth probably spent a good 30 minutes on me or even more. She kept mumbling that she’s frustrated. She gave up and had someone else take over.
On top of that, the dentist who had seen me gave me a lot of attitude (Stern and snippy tone of voice. As if visits to the dentist are comforting to begin with.) while letting me know what work needs to be done on my teeth.
My insurance clearly stated on a notification they sent me that cleaning is covered. Dentist said I had to pay $ 700 (either up front or by installments) if I wanted any cleaning done.
When my son had an appointment, they never even cleaned his teeth. What are they good for anyway?
Plus, the place is unhygienic and quite run-​down. Avoid this place at all costs.

Made an appointment and waited for two hours before I gave up. I called my dental provider and switched. Horrible place!

Nice and friendly but I am a gagged. The first white women X-​Ray tech tried to use this huge gadget to take X-​Rays which was not going to work, then her boss
Switch her out with someone and it was a lot Easier because she used that normal little gadget that’s way better!
Western dental does not knock people out for extractions and its 550 for the place they want to send you too.
I am headed to a Place by killer pizza from Mars called NC family dental because it’s 350 with no time limit to be under Anastasia
To find out the dr. at western union said they needed to take my X-​Rays but at NC family dental they said, I already got the X-​ray I needed! :)

this facility was very through and I felt they were efficient as well. I really don’t like going to the dentist and my experience with Western Dental was positive. I will be going back in December and will report if my experience changes!

It’s been a little over a year now and I still haven’t forgotten how bad my experience was at this place. I clearly remember my last and final appt. I waited 2 HOURS sitting in the room… Found out my dentist was having lunch that whole time. She was not nice either! I will never come back ever again!!! Do yourself a favor and find a new dentist.

This place is run by scam artists and crooks, they were rude when checking in and the wait was insane. It took an hour and a half to actually be seen where they said it would be four thousand dollars for root canals, we don’t have that kind of money, the second option they offered «well we could pull all of your teeth and put in dentures because your insurance will cover that»…are you kidding me I still have all my original teeth and have never needed any major work done. The best part the dentist asked why was I here if I didnt like their options. Avoid them unless you like pain and being ripped off.

After making me pay out of pocket they called me to let me know that my insurance would cover everything. Then they called me back to let me know that I owed them $ 290. When I asked for more info she said I owed her $ 125 be they added fluoride to my teeth during my cleaning.
So not only was my cleaning the worst I’ve ever had (the lady refused to floss me) but now they are charging me! I’ve NEVER paid for a cleaning. My insurance pays for it. Why would:
1. They not ask me first if I wanted fluoride
2. Tell me that it would be $ 126 more
3. Charge me the day of the service instead of calling me 2 weeks later?
This place seems to be running a scam. I plan on reporting them for fraud to the dental board if this situation does not get solved.

The Worst Dentist!!! Horrible Customer Service! It took them more than 30 minutes to do my X rays and another hour to see me. Training new girls that don’t have any practice at all or experience. It wasn’t until I complain that they were able to assist me. Do Not Recommend it!!!

I took my son here and they were awful! He
Was crying and so theaughing gas didn’t work they forced me to leave my crying son just as I got himcalm so he was crying again!

I went to this organization at a different location several years ago. They recommended a lot of expensive work – and said they could use only gold for my fillings. I couldn’t afford it, so just didn’t. Got a new job and new dental insurance, and went to a different organization – no work needed!
Now I went back to the local office here because I am on Cobra. Once again, I’ve been bullied into some work that I don’t need. I’m going back to Algodones for any work I need. In the meantime, I’ve tried to get a simple cleaning appointment for 2 months. Every time I call, I am first, bullied, and then sent on a never-​ending trip through several «holds». There ought to be a law against these shysters.

Just don’t waste your time.
Had an appointment at 9 right when they opened, got there before 9. Filled out the paperwork by 9:05. Sat in their lobby for half an hour waiting…
X-​Ray technician didn’t know what the hell she was doing. They should have picked up some video gamer off the street, and with his hand-​eye coordination would have done better probably. Anyway, this lady took at least 20 more x-​rays than she could have had she known what she was doing. So, that finally finished, and after that…
First off, they wanted me to hastily sign paperwork stating I would agree to pay XXX amount of money, without even verifying if my insurance company would pay their «estimated amount». I said screw you, I’m not signing this without even verifying my insurance will pay first! SO I contacted my ins. company, went over with them what they would and would not pay, and it turns out honest old Western Dental wanted me to pay 50% more than I should have paid. Good thing I didn’t sign that form from these scam artists. I tried explaining to the manager her faulty math, who didn’t know the difference between 10% and 20%…lol…
So I left that placed in a heart beat, never to go back!