LensCrafters

My appointment for prescription was with the in-​house optometrist, Dr. Carlos Sanders. He seemed very professional and I discovered the optometrists are independent of LensCrafters. The staff was very nice and the selection of frames good.
I discovered I spent quite a bit more $$ than other places would have charged. However, as time went by that wasn’t the only problem. The glasses didn’t seem quite right. My old glasses were clearer than the new ones. I was told to take the new ones and give them a try. After all, I had 30 days to return if they didn’t fit right.
So, I took them and they never cleared up. We were only in the Estero location another week as we were traveling through. I returned the glasses to another Lenscrafters and discovered the measuring of the fit was way off. They were made again.
However, they still weren’t right so I went to another optometrist and discovered the prescription was also off. Needless to say, I was back at a Lenscrafters in yet another location. Optician was argumentative and wanted to charge an additional fee to change the lens and send them out for replacement. That would have put me past the 30 day guarantee.
I took a refund.

Had an appointment at 4:00 pm and did not get seen until 4:15. No point in making an appointment if they won’t take you when your appointment is scheduled. They were rude to me when I asked about not being see on time. Sad because I have been going here for years.

I had an appointment a year ago when I was visiting for the week. Everything was great with that. They asked if I would like to schedule a follow up appointment, I declined since I live in Chicago.
A year later, I received multiple emails saying I had an upcoming appointment. I called their office and learned that their system automatically does this. The only way to cancel is to call their office.
What was a great experience was ruined by a very dishonest business practice.
Last night after originally posting this review, I received yet another one of these emails at 1:09am.

This LensCrafters surprised me. My mom needed new glasses and didn’t want «mom» glasses. She said she wanted to go to here. I reluctantly took her thinking we would never find this Chanel-​loving woman something that suited her. Boy was I wrong. (And boy do I hate it when my mom’s right!)
They had a very good selection. We finally got it down to two glasses — she got both. They quickly got our info and her prescription, which she had on file from an earlier eye test in another state, no less. They actually had the glasses done in an hour.
Great customer service, great selection, easy process. What’s not to like?

Terrific, above and beyond service at this Coconut Point location! Unexpected and appreciated.