Estes Park Shuttle

On April 30, 2016 we were picked up by your shuttle driver Greg at the Stanley Hotel and driven to the Denver Airport. He was on time, professional, cheerful, friendly and a great driver! What more could you want? Great customer service! Great way to end our Colorado trip! Thanks again Greg!
Kathy Baker
Paola, Kansas

Used Estes Park Shuttle for my wedding in Estes on the 25^th and they were amazing! We got married at a family members house up in the mountain where there was no parking. We had all our guests park at a nearby church and the shuttle transported everyone back and forth all night. They even showed up early which I requested just hours before the wedding. They were reasonably priced and I really couldn’t reccomend them more.

Very disappointing and disorganized. They give an hour window for pickup (+/​-​30 min), and still managed to be 45 min past that. This was apparently due to being late leaving the airport, and making a number of wrong turns (which for a shuttle driver in the age of GPS is frankly inexcusable). Though the company had my phone number, there was no communication at all until I called wondering if they’d forgotten. When the van finally arrived the driver grumbled about how ‘Boulder is always annoying, and it’s hard to find people there’ — even though there’s just 2 possible pickup points, and I was waiting in plain view at the downtown transit center. Finally, I was dissatisfied with the route on arrival in Estes Park: much more circuitous than necessary, and didn’t drop off the closest people first. Van was clean and fairly new, which was the only real positive. Too bad there’s not many shuttle options. Rent a car instead if you can.

The website is extremely confusing and lists two locations for pick up at the Denver Airport. We called several times from the airport to try to figure out where they would be getting us and no one answered or returned our messages. We ended up just renting a car because we didn’t want to wait around to see if they were going to show up or not.

This was by far the worst experience of our wedding. It started out with poor communication. It took a week to get a response back on my initial inquiry, but there are not many options in Estes Park. After finally getting a response, we set up the shuttle service from a few different hotels to our wedding and back again after the reception. He sent me a contract and I sent it back. After two months of not hearing anything back and periodically calling to question why, with no response, I finally got a call back from the owner stating that they had lost the contract and that I would have to re-​submit it. I did so with some reservations, but like I said, there are not many options in Estes Park for such a service. The week of the wedding, I tried to contact them several times (both the main office and the owner). The office kept re-​routing me to the owner, yet the owner would not contact me back. I was just trying to see the schedule of when he would be at which hotel and when. On the day of the wedding, both my fiancé and I tried calling a total of 23 times to no avail. Finally, 20 minutes before my wedding was to start, a driver comes to the venue and asks me, what and where he needs to be. I was floored and fired them on the spot. Luckily I had warned my guests that I was having problems communicating with the shuttle driver and they all made it on time, but the lack of professionalism and communication was rage-​inducing. To add insult on top of injury, two months later, I looked at my credit card statement and they had charged me for the full amount that we had contracted them for. I called them to inform them of the displeasure I had at them charging me not only in the first place, but especially because it was TWO MONTHS after the date of the wedding. What really made me irate though, was when I questioned the owner about why he charged me when he didn’t follow through with his side of the contract, he said «WELL, ITS YOUR WORD AGAINST MINE». I work in the service industry and know what good customer service is. This shuttle service company is the farthest thing from it!!! I know there are not many options in Estes Park for this service, but my advice is that it is better to not have a shuttle service than to enter into business with this one.

Terrible customer service. Have literally tried for 2 months to get some basic information such as price and availability. No rerun responses to messages left or emails.

My father and sister had a great experience using them as an airport shuttle. My husband, sister and I all tried to book for our wedding and got terrible service. We were told yes, them no so many times! They are really horrible with non airport shuttle service. I guess you can be inconsiderate and inconsistent when you’re the only shuttle in town.

Set a reservation over a week in advance and for a sun pickup. Canceled the reservation on a fri, two days before the pickup. They charged my cc and refunded only partial stating they have «processing fees I was responsible for». I didn’t realize answering a phone was that difficult…

On time and a safe delivery to and from DIA and Estes Park. Nice drivers, decent vans. Price is only reason I am holding back a star. Family of 5 made for a pricey trip.