Autohaus

it’s kinda daunting where even to start why I like & appreciate them so much — every aspect of my interactions with them has been consistently top-​notch.
one element that stands out for me, personally, is their willingness in helping me keep my costs down. ‘fancy’ car notwithstanding, I’m on a very limited income (and bought this mercedes when it was already 15+ years old) and, while the car was in great condition when I got it, the cost of maintenance was still a significant fear or concern.
but no longer! …well, at least not if autohaus has anything to say about it :-)
after having them take care of my beloved ‘lucy’ for almost 2 years now, I cannot say enough about their unquestionable honesty (and in fact ‘erring’ in the opposite direction and not charging for things they really should be charging for), their professionalism, their willingness to explain things and answer questions and their willingness to look at all conceivable possible solutions to a problem.
I’ve known some good mechanics/​auto shops in my day (and 30+ years of driving), but autohaus takes the cake!
thanks jesse!

Finding a quality service provider that you feel comfortable with and trust with your car can be a stressful endeavor. I was not looking forward to this process when it came time to have some work done on my BMW. I observed and contemplated many options in the Eugene Springfield area and finally bit the bullet and decided to go with Autohaus hoping they would live up to the positive feedback I had researched. I was not disappointed. I do not normally write reviews for anything on the internet although after my second visit for some typical wear and tear issues on my 2005 330xi i was not hesitant to share my experiences. I was treated with respect and Jesse Wilson the General Manager did an excellent job of discussing my options and the issues that had brought me to need service in the first place. They are a busy shop and I had to make an appointment which was expected as they obviously have a large clientele. They kept in touch with me in a timely manner explaining what parts were needed, what had to be ordered and how long it would take. My car was repaired to my satisfaction and everything was spelled out verbally and on my final invoice in terms that were understandable. Having work done on your car is rarely inexpensive, much less on a BMW. I found the parts and labor rates fair and was extremely satisfied with the work performed. I like being able to walk out the door knowing the work was done properly and they will stand behind the product. I will not hesitate to return this vehicle or any other to be trusted in their hands. I’ve had a lot of cars over the years and you just can’t get hat feeling from very many establishments. Thank You Autohaus.

Been to numerous auto repair shops & must say Autohauz is simply the best. Integrity is the best way to sum up my experiences with them. Jessie & crew are way accommodating from loaner vehicle, fair prices & of course excellent work.

After a long and heartbreaking process with an independent mechanic who had supposedly «worked on my vehicle since it’s inception,» I was 200 dollars in the hole (not a major expense for some repairs I realize, but still) and at my wits end as to why my Mini Cooper would not hold a battery charge. Jesse and his mechanics at Autohaus were attentive, world class, efficient, and super personable… something I feel you can only choose 2 of when dealing with car repairs. Gave me a super fair price to fix the corroded ground they found, and most importantly, got my baby back up and running! Thanks so much guys. I will be back if the need arises.

After experiencing intermittent misfiring on my trip from Aspen to Eugene in my X3 I looked on-​line for a BMW shop and Autohaus had such glowing reviews that I called them as I got into town.
Jesse was extremely friendly on the phone and after telling him that I would only be in town three days he reassured me that they could diagnose the issues the next morning. I dropped the vehicle off the next day and Jessie remembered my name and was very courteous.
A diagnosis came back in less than 2 hours… parts were ordered… job completed the following day and I was on my way home to San Francisco.
The car ran perfectly for the nine hour drive south and I am very pleased that I selected Autohaus in an unfamiliar town…
They have my unreserved recommendation and my thanks for an efficient job well done.
Thank you Jessie and the team.

Very fast and high quality auto shop. Jesse was very courteous and professional. I was looking to have a full inspection of my vehicle and an oil change. He helped me choose a service that was the best value and met all of my needs. He was able to check me in same day, and his techs returned the car to me a few hours later. Excellent work!

Have an older 3 series. After 50k miles of blissful driving, things started breaking down. Took it to the dealer first for issues with the car, but got annoyed with how expensive repairs were there. Heard about this place from a friend. No fuss, just good service at a fair price. Will continue to do business here.

I’m one of those «Always Take It To The Dealership» type of people. I bought my VW EOS brand new in 2007 and every oil change or issue I’ve ever had was always dealt with at the dealership. So, when my 40k mile service came due I naturally called them… and was promptly quoted $ 860.00! I love my little red convertible but that quote was REALLY high, so I decided to call around.
I live in Florence so there weren’t really any nearby options, so I went on Unilocal and saw the rave reviews AutoHaus had gotten. I sent them an email that night around midnight and when I called the next morning only 15 minutes after they opened, their service advisor (Jesse) knew exactly who I was and was already working on my quote. He emailed me back within the hour with a quote of $ 200 less than the dealership for the exact same service! Sold.
When I brought my car in the following Monday, Jesse was there to great me. He was knowledgeable, personable and made me feel extremely comfortable with leaving my car with them. He had told me it would take about 6 to 7 hours and 6.5 hours later he called saying it was ready and we headed right over from VRC. Jesse let me know there were a few things to keep my eye on, but that nothing else required service right now. No scary tactics to get unnecessary repairs? Wonderful! Not only that, but the final cost for the 40k service came in at $ 80 cheaper than they had initially quoted me!!!
The entire experience was amazing and believe me, they’ve converted this «Only At The Dealership» girl because I will most definately be back not only with my VW, but with my boyfriend’s Kia and my mom’s Subaru to their sister store Euro-​Asian.
I WOULD HIGHLY RECOMMEND THEM TO ANYONE! :)

Having just recently moved to town, one of my biggest fears was trying to find a place to take my car. As anyone will tell you, once you find a great shop — you stick with it. I previously had the fortune of taking my car to a close family friend’s shop for most of my life. So I feared that this was going to be challenging.
Autohaus is close by and had some rave reviews on Unilocal and I figured I’d give it a look over. After stopping by and taking a quick tour I could tell that this was going to be the shop. OEM parts, clean facility, fair prices, computerized records, and most importantly friendly staff. Autohaus most recently did a major overhaul of my Audi and I can say that I’m glad that I found my service shop in Eugene on my first try!

Autohaus is an excellent place for German cars, just had my BMW maintained here with fast and perfect service. Also, the price is reasonable for German driving machine, highly recommend here for everyone.

I’ve been using them every since mercedes bens of Eugene has been robbing me blind on any service. I’ve own my 2000 Benz 7 years and wouldn’t take it else where. Thank you jesse for your help and always helping. You all are great and easy to work with. Prices are best in town $$

Can’t say enough good about the people at Autohaus. I had one very limited and unpleasant experience with the local Benz dealership’s service department and after that I spent over a year having my car serviced at the excellent dealership I bought it from – 200 miles away. I needed the 40K service done and a lingering post-​collision mechanical issue addressed, and my Mercedes long-​term service contract had expired, so I phoned the far-​flung dealership for an appointment and quote. Because of the initial collision work (and the reviews herein), I was sufficiently impressed to consider starting a relationship with Autohaus. The quote I got was over a hundred dollars less than the dealership, the actual work even less than that (I didn’t miss the free pastries, coffee, WiFi, soft drinks, wash/​wax, leather zero-​gravity waiting-​room chairs or (I couldn’t make this up) massage at the dealership, but now I know how much we were paying for all those «free» perqs).
Fast, friendly, honest, professional service done thoroughly and right, along with actual advocacy on my behalf with the insurance company: really, I cannot imagine what more I could ask for. Needing service on German luxury cars is not fun, but now that I’ve found Autohaus, I almost look forward to it. Almost.

LIke they say — if you find a good mechanic, stick with him. I’ve been taking my Volvo to Autohaus for many years and have gotten terrific service. I always appreciate the friendly greeting I get from Jessie and Cynthhia. Jessie makes me feel like my car is the most important one in the shop.
The mechanics are terrific, too. They have gone out of their way to track down that mystery noise or strange car behavior that never seems to occur when the mechanic takes it for a test drive. When they do figure it out, they’re very helpful in explaning the cause and the solution.
The Autohaus staff are always very respectful of my time, getting my car in and out quickly, and giving me a ride to and from work. If it’s going to take some time to get a part, they keep me posted about when they expect to get it and have even loaned me a car.
I appreciate owner George Rode’s care for the environment, too. And I like his investment in the solar panel array on the roof.
Taking your car to the mechanic is like going to the dentist. It can sometimes be painful (and expensive) but you gotta go so it’s nice to go where you know you’ll get quality workmanship and you are treated with respect and courtesy.

We have taken our Eurovan to Autohaus several times over the years and had NOTHING but wonderful service. They are honest and reliable and extremely professional. I would not take my vehicle anywhere else. They also have a free loaner car and – my favorite – a bike.

I needed repair service for my Maxima due to a sudden coolant leak. The crew at Autohaus was able to get the leak located and fixed on the same day. Great work, great service!
The free loaner was a great treat.
Thanks guys!

I’ve been to Autohaus several times now to service my E63 Mercedes. This is a unique car with many high performance upgrades, I say this only because not all shops are qualified or competent enough to work on such a machine. Each experience has been top notch, Jesse does an excellent job and their estimates have always been spot on. My car has always been ready on time as promised.
But, the BEST thing about Autohaus is the free loaner car. This is a tremendous benefit for a customer and it makes having your car serviced painless, even if you have to leave your car overnight. Living outside of Eugene having to get a ride or wait for an entire day always made me dread getting my car serviced, now it’s completely painless. I would (and have) recommend Autohaus to anyone!

I normally hate taking my car (or in this case my girlfriend’s car) to any shop, but Autohaus is pretty awesome.
Her headlight went out on her new beetle and from her previous experience, it’s a pain in the butt to change. So instead of arguing with her about it I looked up how to change it. Definitely looked like a pain. So I caved and called to set up an appointment.
I got there about 15 minutes early and Jesse helped me quickly. He was friendly and professional. The headlight was done in about 30 minutes. It came out to 35 bucks, I was quoted on the phone 45 so I was happy about that.
Great same-​day service, can’t complain one bit. If you have a newer (they don’t work on air-​cooled) VW check this place out!

Autohaus Eugene — Best repair shop to date, Boom!
I’ve gone to Autohaus twice now for big fixes. They provided me with fast answers, excellent communication, and **extremely** friendly service. They have amazing problem-​solving abilities: They found things within minutes that the dealership missed for years. They were able to quickly determine the priority of repairs based on the severity, and figure out which parts to order (and which to hold for later) to keep the cost down. And the cost was always within the quoted price. They were able to provide me with a loaner car for both my repairs. The frosting on top… Jesse and his team are ridiculously nice guys!
I’ve had three Mercedes over a span of almost 20 years… been to all the major dealerships countless times, lots of small independent repair shops, and I’ve never had such an amazing experience as this. Twice is more than a coincidence: These guys are Johnny-​on-​the-​spot, and this is the repair house I’ve been searching for!
Thank you Autohaus!!!

My vehicle suddenly developed radiator issues (thanks to my last, now defunct, autoshop leaving tools in the engine compartment). Autohaus was able to recommend a great towing company, called me the next day with an estimate, and an estimate for completion of repair.
They came in a touch under their low ball estimate, were done on time, and treated me like a real person. If you have a German car that goes by a two letter abbreviation, you know after dealing with the local dealership how much you crave good service at a good price. I love that the Autohaus has highly knowledgeable staff, a great sense of humor, and they spend more time looking me in the eye and talking to me as an equal instead of staring at my most excellent rack.

Jessie and his crew at Autohaus have always bent over backwards to serve.
Murphy’s Law seems to dictate when cars break down. While unemployed, they provided some free advice on a radiator valve that saved my bacon.
This was right after BMW of Eugene told me to take a walk. «If we aren’t doing the repairs, we won’t give you advice.» Never mind that I’d already spent thousands in their shop. Never again! And when I buy that new Bimmer it won’t be at their dealership.
More recently, I was headed to California to get married when my 3 Series started stalling and sputtering. Jessie had the car in, fixed, back on the road in 2 days and I was on my way.
Excellent folks. Excellent work. Highly recommend.