Hertz Rent A Car

They were rude, not helpful, had cars not accommodating. Nick should be trying to provide customer service

As a Hertz Gold member we were pleased with the Eugene airport service.
Shelby was very courteous and prompt. Will definitely use Hertz at this location again.

You’re a life saver thank you so much Britney you’re such an asset to hertz company from now on I’ll stick to hertz car rental no matter how much I saved to other car rental company. Thank you for understanding my situation while I was visiting Oregon n had bad experience with allegiance air. Helping me without any hesitation abt my luggage thank you from the bottom of my heart n I kept talking to my friend that you’re such an angel. Keep up the good work n hertz is lucky to have employee like u, who has kind heart & good customer service

We rented an economy car last week for our visit to Eugene. I got a real good deal through Expedia for the car which I was happy about. Prior to returning the vehicle we filled the gas tank to avoid ridiculous gas fees charged by Hertz. We stopped at a gas station 4 miles away from the airport, yes only 4 miles. So with a Toyota Corolla that didn’t even make a dent in the gas level. A couple days ago I saw a credit charge for 16.32 from Hertz. After several calls I was finally able to reach an attendant who told me that the lot attendant said our gas tank was missing two gallons of gas and that is what the charge was for. Pretty ridiculous and BS. They try to nickel and dime you for everything. We should have not done Express Checkout by dropping the keys in the box. I’m sure they figured by us doing that they could tack on some extra money.
It also annoyed me that the initial counter attendant tried to get us to buy insurance when I told him I had already purchased it through Expedia. He tried to convince me I should buy it from them too.
I won’t rent through Hertz again.

Worst customer service, jackass working the counter tells me he is to busy to help me I need to call the 800 number. He only had one person in line…

I reserved an economy car. They gave me an enormous Dodge Caravan. And so at the counter we went through a Seinfeldian bit about the meaning of a «reservation».
Management left the desk clerk with no ability to compensate me for the massive price difference in gas I’ll need to purchase. When the same thing happened with Alamo last week at least Alamo offered to pay for one tank of gas to cover for the difference.

I’m a Hertz Gold member, travel much and probably rent 30 or 40 cars/​year. My flight arrived Eugene about an hour late, almost 1AM, and I was very glad to see the Hertz counter still manned. I reserved a full-​size car and got even luckier when I was told they were out of full-​size cars and I would have to accept a premium car, a 2013 Nissan Maxima. The Hertz parking lot is immediately outside the terminal, and after the usual car rental 20 questions, I was driving away in a few minutes. Couldn’t get any better. With the exception of a dead cigarette lighter that didn’t power my GPS, the car was excellent. Two days later I returned the car which took under two minutes and the agent asked if I wanted to wait an extra minute for my receipt or receive it later via email. I chose the email option.
When I later reviewed the receipt I found I was charged over $ 300 to include $ 89.97 for «Damage Waiver» which I clearly and repeatedly declined upon renting. This isn’t the first time this has happened to me and I’ve had to correct this with multiple car rental companies before. What really got me was an additional charge for $ 24.73 for «Fuel & Service».
I filled up the car at the very closest gas station to the airport «Pacific Roads Chevron» and put 3.854 gallons of gas in it. My fuel receipt had a time stamp 16 minutes before the time stamp on the Hertz return receipt. I couldn’t have done much joy riding in that 16 minutes and most of it was spent in the airport parking lot repacking my suitcases. The Hertz receipt showed I put 72 miles on the car. EPA specs on a 2013 Nissan Maxima is ¹⁹⁄₂₆ mpg. If you do the math, I got 18.6 mpg which is just about right. However Hertz claimed they added 2.5 gallons after I filled it up. Impossible.
When I do the math and examine the receipts’ time stamps, it tells me is that Hertz clearly and intentional ripped me off for the «Fuel & Service». Given that, I am making the assumption the $ 89.97 fee for «Damage Waiver» was an intentional as well.
Its not just Hertz nor this location. Car rental companies frequently do this to business travellers particularly when they know they have only a few minutes to catch their flight and will probably just hand over the receipt to the company to be paid. In my case my company does pay it, however I scrutinize every charge before I turn over the receipts.
My advice is to be wary of all car rental agencies and to always examine your receipt in detail. My experience is about ¹⁄₃ of all car rental agencies will add trumped up charges. This Hertz location did it rather boldly though.
Bottom line Hertz Eugene airport — great location, great service, great people, great cars and sadly intentional billing fraud.

I am giving Hertz at Eugene Airport 5 stars mainly for Crystal, the girl who really helped us out there.
Our plane to Eugene, OR was so delayed that we didn’t get to Eugene Airport till after 1 AM. It usually wouldn’t be a problem, BUT, all the offices at Eugene Airport close around midnight! We had a car rental reservation with Hertz, and if we didn’t get our ass there before they closed, we might get trapped in Eugene Airport for the rest of the night.
As you can tell, the situation wasn’t looking good for us so I decided to call Hertz before the plane departed from SFO. Crystal, the girl at Hertz counter at Eugene Airport, was incredibly nice and understanding that she said she would wait for us. I was a bit released when I got her words, but of course I’ve always had trusting issues with service people I never met… so you can imagine that our eyes were full of joyful tears when we saw the Hertz counter was still open when we arrived Eugene.
Crystal was waiting patiently for us there with a friendly smile. Since it was passed their office hour, the computer system was closed down. She had to manually write down all the information on forms for us. The process was of course longer than usual, but she was very nice and professional about it. I didn’t catch any irritated or impatient look on her face the whole time.
She was there again when we were returning the car. Since the information was manually written in the forms at the beginning, it had to take her more time to re-​enter all the info into the computer for us to check out. Again, there was no sign of irritation and she was extremely patient just like the first time we met her.
After getting used to so many poor services with poor attitudes around here, we were so grateful of how considerate the service was at Eugene Airport Hertz. It might only take extra 20 minutes for Crystal to help us out, but we desperately needed it, and she really saved us from lots of chaos that could’ve happened that night.