Lane Apex Disposal Services

So much better than their competition and a locally owned small business to boot. When I needed trash service, I contacted both companies. Lane-​Apex sent somebody by and figured out exactly what I needed, was very flexible and had a great rate. Sanipac never even got back to us. Ever… We’re happy with the service, the drivers go the extra mile when needed, as well. A+

I thought a local company would take some pride in their service, but I assume this is not the case with Lane/​Apex. I have have at this time only had service with them for six weeks; four of those weeks either the trash or recycling wasn’t picked up. Yes it is true that you can speak to someone most of the time during business hours about being missed, but when your «scheduled» pick up is on a Friday, what do you do, leave your cans is the street all weekend? Maybe I should call the day before pickup to remind them that I have paid in advance for their service.

A+ customer service.
I did not move the bins to the curb as I thought it was a holiday and they won’t pick up. It was way past the pick up time when I realized my mistake. I go outside the house and I see my bin is on the curb without any trash inside. The only explanation I can think of is that the garbage truck driver stopped and emptied my bin even if it was not on the curb!

I just moved into a house that requires that I pay my own garbage bill. I wasn’t sure who to go through, I heard two bad things about sanipac and that both of those people switched to Lane Apex so I decided to go for it. I had no idea what was even required in setting it up. Do I buy a trash can? Do I rent it? Whomever I talked to earlier today, I didn’t catch her name, she was so amazing. Very nice, and helpful didn’t treat me like I was an idiot for not knowing how it worked. Quickly took all of my information, informed me of my options for paying. changing sizes of cans, and my account information and even made a note to call me when I have my login information. I am hoping that they keep up the great work and that I am not let down because I have some high hopes now! Thanks Lane Apex!

Unlike those disatisfied customers, we love this company. Pickup has been missed a couple of times over the past decades of service but they have picked up the next day with no problem and no ectra fee. Sanipac is the company that leaves trash on the ground that ends up blowing all over the street and doesn’t even make sure the bins are completely empty. Sanipac wouldn’t get out of the truck for any reason but Lane Apex has no problem doing what needs to be done to get the job done right. Excellent service and we plan to be with them for many years.

RIPOFF ALERT **Warning** If you pay for service, and they pass you up on garbage day, they will gladly charge you ~$ 8 to pick it up the next day.
Customer-​no-​service is worthless. Spoke with ‘Jeni”. When I asked for her supervisor she told me the customer service supervisor «jack» is rarely in the office, then refused to connect me to his voicemail, refused to give me a direct phone number to reach him, then refused to give me his email address!
Suggestion: Dear «Jack», you really should spend a little time in the office. This was a very simple issue to resolve. Jeni escalated this to some kind of test-​of-​will contest. I simply wanted the service I rightfully paid for.
*For the record: my account was PAID IN FULL with ZERO BALANCE. The truck passed my can, I called the office to request they come back, that’s it. Further, Jeni refused to have them retrieve and empty my can as they pick up the can across the street. She then demanded ~$ 8 fee to send a truck by the next day. Perhaps Jeni should do a cost-​benefit analysis of that extra trip?
Bottom line: I paid for service, did not receive service, then Customer-​no-​service tried to shake me down for more money = RIPOFF Shame on you
Update: Today I fired Lane Apex. :)

We’ve been with Lane Apex for a couple years. Today was a good example of great service.
We had enough garden recycle to fill four containers, but we only have two. After the first collection was made this morning, my wife called and asked if we could arrange another pickup before our next scheduled time in two weeks.
Not only was the answer «yes», but they were able to reroute one of their trucks so they picked up the second load on the same day for a very modest additional fee.
Whenever we’ve called for some reason, they have always been responsive.

I’d like to stick up for them. They’ve handled my garbage very farely, and helpfully since 2003 when I moved to Irving road. They are always friendly and helpful and have taken extra trips when I’ve been the one who forgot to put the garbage out! They also give a discount for recyles.

I love Lane Apex! You can call about an issue, and you immediately get to talk to a human!
I’m on a weekly schedule, and the one time there was a pickup issue (the yard waste & recycling got picked up, but not the trash), I was able to call the next morning & they re-​dispatched the trash truck to fix the pickup issue. :)
I’m a very satisfied customer, and love doing business with a local family-​owned business.

Yes, the poor service reviews are correct. I was on a bi-​weekly schedule and they screwed that up multiple times and did not pick up. I finally kicked them to the curb (canceled service) along with their containers. Family business? Who runs it, the three year old?