Madeleine Rose Harsha, LMT

***Okay, I’m adding my update here at the top. Just noticed there’s a filtered review with someone having basically the same experience I had. After reading that review, I’m not inclined to be so charitable, and it seems more likely that Madeleine is a scammer than anything else, so keep that in mind if you want to read my review that follows, and please do read the filtered review.***
Does Madeleine give a good massage? I don’t know, and I probably never will. However, even if she did provide me the massage *I already paid for*, and it was excellent, I still couldn’t leave a good review.
I purchased a Crusader Deal for an hour massage with Madeleine about a year and a half ago. Disclaimer– Yes, I often buy these types of deals for massage and acupuncture because I am poor, I’m in medical need of massage, and always on the lookout for a person who can truly help me. If I could find the right person, I would come as often as I could afford. I’m not the stereotypical bad customer, I tip on the full price, don’t have outlandish expectations, etc.
Anyway, I tried to schedule with her, called many times, she never answered her phone, and her voicemail was always full. So I contacted Crusader Deals to ask what I should do about it. They contacted Madeleine and eventually prodded her into responding to me via email.
Madeleine apologized for being hard to get a hold of, explained that she was overbooked but willing to extend the massage voucher, so I chose the next available date, which was over three months away. Never at any time was I rude to her, and was very understanding of her situation and how she’d overextended herself, offered sympathy, didn’t complain for a second about having to wait to get in, thanked her for extending the voucher, etc. etc.
Then some friends planned a trip, but I had to arrange to leave early to get back in town for my massage. No such luck, she had canceled the appointment via email and I had missed the notice. Her email even said, «please reply with a confirmation that you have received this email.» I never replied, but she never checked back with me either, even though my phone number was used in the booking form. Big bummer because I changed my plans for this, and I really needed a massage. Of course I know I have to take some responsibility for not watching my email more closely, but I guess I wasn’t expecting a cancellation via email.
The cancellation email said she was injured, and wouldn’t be able to work again until April. I asked if I should get a refund or if she still wanted to try to do the massage, and if she’d get in touch with me or if I should check back again in April. She never replied. So May 8^th I contacted Crusader Deals, and tried to get a refund. They said they’d already paid Madeleine and they’d refund me if they could get the money back from her, and that I should contact her for a refund.
I did. She just said she’s still injured and bankrupt and is not offering refunds. Sure, I feel sorry for her for getting in over her head and getting hurt, but seeing as I essentially gave her, a complete stranger, money and got nothing in return, you think she’d be a little more appreciative or apologetic. I could see her acting that way if I’d been a jerk, but I’ve been nothing but kind and easy-​going with her.
I don’t know if Madeleine is actually still injured, or if she’s just burnt out on the whole thing, overworked, or if she just decided it’s not worth doing the massages because she’s doesn’t make enough money on each one, and figured she already got paid so who cares.
All I know is that if it were me, I’d feel obligated give the refund. But I know not everyone works that way.

This lady is a mess. She offered a Groupon-​type deal several months ago. It took MONTHS for her to return my call. When she finally did, she said she was sick and couldn’t even schedule a massage appointment for me, (by this point it was November, and the coupon expired 12/​31/​11.) Finally, she booked me for an appointment in early December. She called me that day, two hours before my appointment, to cancel. She said she had a family emergency, so I totally understood and rescheduled my appointment for her. We booked it for the next week. The day of my new appointment, she called me again, about an hour and a half before my appointment. She said she had a scheduling conflict and couldn’t do my masage at the scheduled time of 12:30. I was not thrilled with this news, especially considering she books all of her own appointments, so I wasn’t sure how exactly she could be overbooked. However, she offered to get me in later that day. I told her that was fine, and asked her what time I could come in. She hesitated, and then told me that she was actually booked for the whole day. Then I asked when she could get me in next, and she said she was booked out for weeks, and she would have to call me back. At this point, I felt like she was just playing games with me, and was putting me off. So I asked for my money back. She then told me I was rude for asking. I let her know that I had rescheduled for her twice already, and was not going to do it a third time. She tried to be manipulative and make me feel guilty for asking, but I did not back down. Finally, she agreed to send me my money back. A week later, I did receive it. Despite this, I believe Ms. Harsha is full of excuses. She has bad business practices and poor customer service. I would never recommend her to anyone, and would discourage anyone from booking an appointment with her.
Today is 12÷21÷11, and I see she has another CrusaderDeal, (a local Groupon-​type deal) offering. I am posting this review because I don’t want anyone to have to deal with the same hassle that I did! It is NOT worth your money!