Midgleys

Moved into a house with a filthy gas fireplace insert. I was able to get Midgley’s Summer Special cleaning price. Wow! Larry did an excellent job of cleaning, re-​painted (black) all the inside walls and removable parts, and removed all the white on the inside of the glass front. Absolutely gorgeous! He was very polite, answered all my questions. Well worth their price!!!

Try to buy local and no acknowledgment that I was there stood at the desk for over 10 min with no help I guess I will buy what I need online. Just terrible customer service at least acknowledge me and say you will be with me when you can.

What a great service and incredibly honest!
We have used Midgley’s before to clean our fireplace and they have always done a very good job. We bought a house three years ago and the fireplace backings started to show a gap and some cracks. So we called Midgley’s to come out to give us the bad news and to do a cleaning while they’re out here. The guy came (in terribly icy road conditions, no less), looked at it and told me that the cracks were fine, showed me how to fix the gaps and then after inspecting it, told me that we didn’t need a cleaning, either. He wouldn’t even take any money to come all the way up into the hills. Just asked that I continue to give them our business and we sure will! This kind of professional honesty has become all too rare. A+++

Great service, very thorough, friendly and helpful and he even suggested some cosmetic fixes to my gas fireplace insert. Even better– the price was $ 100 dollars less than the other company that came out — and NEVER followed up on the service call — even after I called them to see what was up. I’ll use midgeley’s from now on.

Midgleys knows grills and stoves!
There was no high pressure, just a smiling staff who really know their stuff!
The showroom was impressive with all the various stoves and inserts.
The upstairs at Midgleys was filled with all kinds of grills, charcoal and wood pellets.
As for installation, clean cut, CLEAN installers who didn’t leave a mess and who actually knew what they were doing.
THANKS, MIDGLEYS!

Age discrimination. No customer appreciation.
I went to pick up an item using a family debit card. The woman asked if I was a signer on the account, seeing as how the card had a different first name, same last name. I said yes and showed her my ID. She continued to ask the same question multiple times, then showed me the card saying, «You’re a signer on THIS account?» She spoke to me as if I didn’t understand how bank accounts worked or as if I was lying. I’m 23 and she was much older. She said «Normally I don’t allow this,» like I should be thankful she allowed me to buy the $ 20 item. I think if I was older I would not have received that treatment. I felt as if they couldn’t care less about our business and we will not return.

Excellent customer service! The service person that came to my house did an excellent job inspecting my fireplace and chimney. He was very knowledgeable and did not cut any corners. He also did not try to sell me anything I did not need, just got the job done neatly and efficiently. He was also extremely conscientious about keeping my house clean. I would give them more stars if I could. Great Service!!!

I ordered a wood stove from them. They were less than helpful in making sure that i got one that fit my firebox. I had to do the research to determine… not my experience talking to their competitors, but, I wanted a Lopi and was forced to get from Midgleys. i initially ordered a stove way too big for my little cabin, …mainly because I rcd no direction according to the firebox constraints… th en upon changing to a smaller stove… you would have though I had insulted them. Their customer service is horrible and not friendly… i mean really! Their price was good for the stove, though Rich’s in Seattle had a better promo with Travis Industries… which was really strange…(they make most of the stoves) than Midgleys, but did not want to transport in my pick up truck 300 miles.
Great inventory, unfriendly service from ordering, to he manager (woman) that dealt with the payment. It is time to remember why you are in business… service with a smile goes a long way!