PetSmart

Love this Petsmart! It’s my go to place for food, toys, etc. for my fur babies. Staff is extremely friendly and helpful. I love that you can return an item if it ends up not being what you expected or simply if your pet doesn’t like it!
Banfield pet hospital however isn’t my favorite place to go. Not much urgency to get you in if you don’t have an appointment… which I totally understand, but when your cat has blood in her pee and is vomiting, you’d think they might squeeze you in. ;)

I just wanted to say I really appreciate how every time a staff member sees you they make sure you are finding everything alright. They are usually so knowledgeable about all of the products and can answer all of my questions. As a pet owner there are always so many questions about brands and everything. It’s just nice to see a staff that is so helpful. Especially if you are in a hurry.

I am not sure about other experiences but mine was fantastic! I have an older Siberian Husky who has issues with his hips. When I made the appointment I told the technician that he needs frequent breaks so he can rest. She stated that it wouldn’t be a problem. Max had a 12:30pm appointment and they finished with him at 7:30pm. About the time I figured he would be done. I showed them the picture of how I wanted him cut and they got it absolutely perfect! Max is a large dog with a massive coat. He always takes almost all day to shampoo and groom. I will continue to use this PetSmart for my grooming needs as I have had many groomers in the past and this shop and the PetSmart in Medford are the only stores who have gotten it consistently right. Thanks again, you have a wonderful staff.

This review is for their grooming services only. My family and I had used Banfield (the animal hospital inside PetSmart) and it is fantastic, so we decided to try the grooming. Never again.
I asked for my poodle to be cut short on his body and leave a poof at his head and his tail. They completely cut off the poof on his head and left the rest of his face so long that he looks really strange. His body is super short and his head is a giant puff. That alone wouldn’t justify a one star review, but his coat isn’t evenly cut. We will have to redo part of his face and his neck at home.
When I picked up my dog they proceeded to tell me about how bad he had been and what a handful he was… all while assuring me they would groom him again. Um, I’ve had other groomers and, yes, he is a handful — but I have another place to take my dog. The only reason I tried PetSmart is that their hours are more convenient. I will definitely be taking my dog to my regular groomer in Springfield from now on. So thank you, PetSmart, for telling me what a terror my dog is and making me feel like he was too difficult for you to handle, all while telling me you would take him again. I’ll go elsewhere.
Finally, they told me that his teeth needed looking at (preferably by a vet) while I was in the grooming center. He has his teeth cleaned TWO WEEKS AGO by the vet inside PetSmart — full dental, put under anesthesia and everything. His teeth are perfectly white and 100% clean… a fact confirmed by the vet 10 minutes after his grooming when I went in for his follow up appointment. What a terrible experience.

Extremely disappointed. I brought in my pitbull to have her bathed, ears cleaned, and nails trimmed. Simple as that, right? When I got there, I had been told that the services would take 2 hours at most. After 2 hours, a different worker told me services normally take 3 hours. When I asked where she was, a worker told me that she was «drying off in her kennel» because they «rotate» the dogs. As in, you guys keep them in a kennel for most of the time? The groomer claimed to have brushed her for 15 minutes. They also told me, twice, that they would call when she was ready to be picked up. Never got a phone call so I showed up 3 hours after I had dropped her off and found that she was ready. Her toenails had been clipped poorly, splintering off the sides. I found little pieces of cotton in both of her ears. Her coat does not even look clean. It makes me wonder if they even gave her a bath.

Awful awful awful!!! I wish I could give them zero stars. So I have read the other reviews and figured as long as I stay away from the grooming and vet I’m fine… which has been the case till today. I went in with my puppy, who is about 7 moths old jack russell he is 10 pounds (not big) he disturbed a pile of treat bags someone was trying to put on the shelf. The employ turned around and yelled at me! He was on his leash I was just looking at another shelf so he was about four feet from me! I was shocked. Won’t go back.

The grooming palace is awful! The groomer took hours to even start on our little dog and didn’t even start until we showed up to pick him up, then we said to just do his sanitary patch and instead started shaving him and then quit half way through and said she couldn’t finish and that it would be best if we took him somewhere else that they didn’t want him back! So pissed off! Coleen was the groomer and she said she was leaving petsmart and she would be glad to groom him at her new place… I think NOT!!!

A warning to those who may think of using this Petsmart for grooming. Have not had a problem taking my two dogs here to be groomed (standard poodle and corgi/​poo) until just a few days ago. The groomer, Kayla, so totally traumatized my corgi/​poo that it has taken 3 days for him to get back to his normal self. The minute he got home he ran into my walk-​in closet, huddled into the corner and refused to come out. His collar was on so tight, he could hardly breathe. They also told me they do not want me to bring him back in. Never, in 7 years have I ever been told this and have never had a problem with any other groomer. In my opinion, Kayla needs to re-​educate herself on grooming skills and customer service. They lost a good customer and will definitely not be taking my dogs there for grooming nor for any pet products. This location seems to have problems in it’s grooming department. STAY AWAY!

Not sure how to rate petsmart, but I wanted to warn those who use their grooming services. We go in here every once in a while to buy particular products that we have trouble finding elsewhere, and people are friendly. I also like that they have shelter animals rather than puppy/​kitten mill pets, but we prefer to go to Petco after what happened to a friend at one of the other Petsmart stores.
She brought in a healthy, young cat who had been groomed several times before. There was absolutely nothing wrong with him. Not half an hour later she found herself sitting alone in the store, with nobody to console her and a dead cat, her baby, in her hands. To this day, Petsmart has provided no explanation or proper apology. There was nothing wrong with the cat on the outside, but perhaps they illegally gave him a tranquilizer to make him easier to groom? Or maybe he just suffered a heart attack? Who knows… all we know is that they pressured her into giving up the cat to their in-​house vet for cremation. She was so distraught and not in any condition to be making decisions that she eventually agreed. This meant she was unable to get an autopsy or other proof that they did something wrong. She only realized the consequences of giving up his body to their vet for cremation after it was too late. They handled the situation poorly, and whether they were at fault or not (which we can no longer find out now), they should have offered here more support and not pressured her to give up the cat. Very unethical.

I was looking for a grooming service for my Shih Tzu and viewed several groomers at this Petsmart location. It was so disappointing to see 1 groomer being unkind to a dog she was clipping — pulling his whiskers and muzzle until the dog was cowering and squealing. The other 2 groomers were very uncaring of their touch and manner with their dogs so much so that one dog continued to shake through the whole experience. I did not witness any groomer interacting with the dogs to sooth and reassure them. Glad I looked in on them and realized this was an unhappy place to bring my dog. Likewise, the Banfield Vet service in that same Petsmart was very sober and uncaring with the animal brought in. No smiles. No welcoming the dog.
This place doesn’t care for animals.

I am always helped when I go in here which is super nice when I need something that I can’t carry.
Everyone is super nice and helpful
Only 4 stars because yesterday I had to use their bathroom and it was in need of some help! It was pretty gross.

Being that I live in a small town, there are few choices. But I have to admit, I do love this petsmart. I have taken the dog that we adopted in for training, Victoria was amazing, she was a wonderful trainer, went above and beyond to help solve problems and steer you in the right direction to help, even if it was out of Petsmart. Linn is one of the best trainers that I have run into. She has worked with so many dogs over the years and has her own brood at home, so she really knows what she’s talking about and has plenty of personal experience.
I have always found what I needed at this petsmart and then some. I have always been able to match up the sales with some of my coupons from the manufacturers for fabulous deals. They carry the food that I use for both my cats and my dogs.
And I have had to return many, many things before. The harness, shirts, life jackets was the wrong fit. The dog refused to wear the socks to protect his duclaw after a surgery. The automatic cleaning litter box didn’t work and was a waste of money, smelled to high hell and made a mess, the food made the animals sick, the water fountain broke, and so on and so forth.
But I have never once had a problem. They always return everything for me for cash if I have my receipt or for a giftcard to the store, and I’m okay with that, I shop there all the time anyways.
If your new in town and want something that is easily accessible and has most everything you could need, I would certainly recommend this Petsmart.
The staff are friendly, knowledgeable and willing to help you. The products are good and there is a large selection. And the hours work with my lifestyle and it’s easily accessible.

Went to the grooming department and I have had them tell me that they couldn’t brush my dogs teeth because it wasn’t a walk in service then next month i called to make an appointment here and they said I didn’t need one. So either the girl didn’t want to do it or they need to get their information straight. There is one brunette girl who work there who is really rude.
Banfield in this Petsmart is awesome! Dr. Stewart diagnosed my dog after I had spent thousands on emergency vet visits over the years. Recently she had an episode and they told me to bring her in as soon as possible even on a really busy Saturday. I was helped right away and Dr. Stewart cam out to talk with me personally about my dog to make sure we were on the same page on what to do if she had another episode.

We have a bearded dragon and we come here for the crickets. Depending on the amount of people that are in here, you can wait either 15 minutes to get help, or you can walk right up and get service.
The checkout lines are the same way. They always seem a bit under staffed, yet if you hit them at a slow time, it’s usually a in-​and-​out stop.
I prefer this location to others around, they keep the crickets in a large box with cardboard. At other locations, I have seen them pre-​bagged and sitting there with a chunk of food in the bag. Making for a nasty mess and a few suffocated crickets.

Great food and treat selection. Not as awesome for toys or collars. This place is like a warehouse, you’d think they could give a little variety.
I get my dogs nails done here. Is super scared of having them trimmed and they handle all 70 lbs of him pretty well. Except one girl who has ridiculous make up and wears rubber shit stompers. She is awful. My poor guy is actually afraid of her.

This store is ok if you want to go in and browse with your pet, but as far as pricing goes, they are rather spendy.
I still find a better bargain at the mini pet marts. The cheapest dog bed that they had here was a rather cheaply made one for $ 40! Puh-​leeze, you can go across the street to costco and get one for $ 17.99 or to bi mart for around $ 20.
On average, the dog food was several dollars more a bag than other places. Great if you need something in a pinch, and you are at costco. Otherwise, drive on…
PS– It did smell like animal urine, which isn’t good. yek~