Smith Rex D DPM

We brought one of our children here to have a broken bone examined.
Our experience would all make sense if someone revealed to us that this office models its customer experience after an eastern European health clinic:
Broken machinery
Eternal wait
Unresponsive, forgetful staff
DMV-​inspired waiting room
I don’t doubt that Dr. Rex has a lot to offer patients, but to one has to be willing to deal with a lot in order to access it.

Great.

Awful doctor and office staff! He didn’t even touch my foot! How does a foot doctor not touch some one foot?!

My name is Marilyn Augusta and I had bunion surgery late November. I want to thank Dr. Smith and his staff for all the excellent care they have given me. I am very grateful to have a new chance to have a foot which will serve me better… and yes! Look way better. When I woke up after surgery and I saw my foot I could not believe my eyes. I thought to myself, «Where is my foot. Oh my, I should have said goodbye to it.» Anyway, this is a huge call out for Dr. Smith… by the way… if you want good results do what he says as best you can. He knows best! He can only can do so much to give us the better foot… but I understand the important role we have in healing. I feel there is none better in Eugene! Thanks Dr. Smith. Sure wish I took before and after photos!
Marilyn Augusta
Eugene, Oregon

HORRIBLE. DO NOT EVER GO HERE EVEN IF YOUR DOCTOR RECOMMENDS IT.
My boyfriend’s mother was treated horrible, the doctor was clearly annoyed with her and didn’t have the time of day or patience for her. NEVER ACCEPTABLE. The receptionist’ were talking about other patients business loud and clear for everyone one to hear. She has chronic pain in her feet and went there to get answers, the doctor told her NOTHING that would help her, so this visit was just pointless round about harassment. The nurse was asking her which foot is she getting x-​rays on… the doctor never informed her or the nurse about this information; and when the nurse didn’t know she couldn’t ask the doctor because he was «busy with other patients» (There were no other patients). You go to a doctor to get help and ease the pain that you are in, she received none of this. This doctor is verging on malpractice, VERY UNPROFESSIONAL. Never let you or your loved ones go to this «Rex Smith».

I was appalled at the front desk help. This lady was like Cruella Deville. She was rude, disrespectful, and just plain unhappy. The doctor diagnosed my friend without even doing a physical exam and then did not refer her on for testing or further treatment. He gave her a foot orthotic. of course, because orthotics are priced over 110% of their worth.
If you want real treatment and a friendly atmosphere, go somewhere else. Because if you choose this doctor and you need something else done, it will be Miss Deville answering your call. I was not impressed and I have been in the medical field over 25 years. Then you have Rex Smith answering your message; and quite frankly, I believe it will be a lazy answer.