Unwiredwest Internet

I live in Junction City and had Unwired West as my satellite internet option from May 2014-​October 2015. Where I lived Comcast came up the road towards me but stopped about a mile and a half short. From the other direction, CenturyLink’s DSL option was ¼ mile short. Needing internet for my kids, I gave Unwired a shot.
AJ in sales was very good. Explained their plans. They are very, very expensive. Most satellite internet is. I went with the 70 GB allowance per month (does not roll over) and up to 9 Mbps speed. It was normally $ 100 that I was getting for $ 80.
For the most part, the internet worked. I never came close to 9 Mbps, though. Even connected to my router I could never get more than 6 and that was extremely rare. I never had upload speeds over 1 Mbps. My average internet speed was around 1.2 download and 700 kbps upload. So a lot of things had trouble working on a regular basis. Netflix would buffer. I always had the slowest connection in any internet gaming. But for general website surfing, it worked okay. (Although be aware that you cannot use Netflix’s HD option. It takes up almost 6 GB per hour long show and buffers constantly. Set Netflix to standard to lower the internet usage and reduce buffering).
Every month there was an issue with the internet going out or being incredibly slow. And when I say slow, I mean SLOOOOOOW. I have pictures I sent to their IT staff that showed download speeds of296 kbps and upload speeds of 13 kbps. That’s worse than dial-​up folks. Weather didn’t seem to affect the internet, however. Good weather, bad weather, it made no difference. Either the connection was decent or it wasn’t.
At one point, Unwired put up a new tower that was supposedly in a better location to my home. So they moved me to it. I had issues several times that required me to come home from work so that a technician could look into things. When he would leave, he would say I’m getting 8 Mbps download speeds, but I would check on my PS4 while he was there and would get maybe 2. Eventually, the signal got a little better.
I did try to get a phone set up with Unwired also. It was awful. It didn’t work. I would call from the house line and nothing would happen. I would call from work to my home line and it wouldn’t ring. I had it for 8 months, paid for it every month, and made no more than 30 phone calls total with the service. I TRIED to use it more as my cell service was iffy in the area, but I either couldn’t make a call or I couldn’t receive one. I had to come home for a technician to try to fix the problem 3 times and he didn’t have any luck on two of them. I was still charged. I finally got rid of the service because in an emergency, my kids couldn’t rely on the phone to work. I did not get a credit at any point for the phone service even though they were aware monthly that it did not work.
About the time that happened, I was called by Unwired and asked if a technician could come out again. Something about how my signal was the first one coming from the tower and somehow went to other people, so they wanted to reposition things. My internet at the time was averaging around 3 Mbps, but I agreed and came home so they could do what they needed to do. Then my internet went to hell.
This was the last week of August and by the first day of September I had put in a help request that my internet was out. Unfortunately, due to the Labor Day holiday and other customers needing service, a technician couldn’t come out until the middle of the following week. No internet right before school? Well, I’ll deal with it. Technician came out, said my dish needed to be moved and wasn’t catching the signal correctly. It had been working before they came out and fiddled with it just fine and now it needs to be moved? Okay, so let’s move it. But they couldn’t THAT day. I needed to schedule to come home from work the following week to get it done.
Eventually, they did get it up and running and I was averaging 2 Mpbs. But I had lost ½ a month of service. I asked 4 different times for a credit, especially since I was kind enough to have my dish and signal messed with to benefit other people. I was ignored. I only used 26 GB that month when I typically used about 50 GB because I didn’t have service. A credit for October would have been nice.
I finished up with Unwired last month. The internet speeds FINALLY got up once I said I was going to discontinue service. My PS4 was getting closer to 7 Mbps which it never had previously. But we were too late at this juncture. I need reliable service. And if the service isn’t there, just credit me something.
Overall, if I needed satellite internet I would possibly consider Unwired again. Not their phone service as that is completely unreliable. When I think about Unwired West, I think of helpful people to reach out to, but very inconsistent and slow service. And no credits for non-​rendered service.