XFINITY

It is strange, I am not writing as a subscriber of Comcast, but for friend that is afraid to say anything negative about anyone. However, I feel it is only right that people keep a few things in mind when dealing with a less than reputable monopoly like NBC’s Comcast/​Exfinity. This company knows that it is one of the only games in town with wifi high speed internet. Which if you are someone that is reliant on the internet service for business can make it a double edge sword. Comcast knows that they are the big dog in town due to lack of competition, and know they have you hostage with the internet service and the email. With companies like Comcast do not tie your primary email account to a service provider, when and if you discontinue the service it will cost you dearly. This is especially noticeable if you have been held hostage for a long period of time, loosing connection with customer base, and redoing all advertising and stationary needs, this cost can be formidable. The sad part is they know it, and will move at there own sense of urgency. Moreover, they will also charge you to fix something that they have broken, or is inferior, let alone the fact they have failed to provide a promised services. Example in the past 3.5 years, the internet service has only worked properly 34% of the time and that maybe a high estimate. They know they have you hooked when you put your primary email with them. Being connected to liberal media, how soon do you think they will change? Be forwarned, Comcast is a perfect example of a well oiled monopoly. I think myself she should cut her loses and pull out, what good is a service that doesn’t work.

The absolute worst company of all time. I was double-​billed for my service, then told that I didn’t pay my bill. After reciting my billing history and payments for the past 6 months, the loyalty department rep admitted it was an error on their part. They promised a credit would be applied to my bill – NEXT MONTH, – but I still have to pay the double-​bill this month. Sorry, that is just how their system is set up. Can they provide proof that a credit is being applied? No, sorry, but you will see it on next months bill.
Additionally, cancelled my service three times in one month, due to a request to stop service at the end of the billing cycle. Each call to reinstate service was a one hour debacle.
Not worth the price. Not worth the hassle.

CALLED CUSTOMER SERVICE TONIGHT ABOUT A CONCERN OVER A BILL. GOT THE WORST CUSTOMER SERVICE EVER! Even the manager was condescending and rude! Kept talking over me and not interested in the least about the poor customer service his employee provided me. He wasn’t even interested in what happened with our dialogue. He actually said, «let’s just get to what the reason you called tonight was». Wow. btw, took over 30 Minutes to get a live body! I thought I was getting punked. Ashton Kusher was gonna get on the phone. The worst, ever !!

The fact that Comcast is still capable of staying afloat despite consistently being such a piece of shit is an indictment of our country’s infrastructure. Peak speeds are half of what I pay for, if I can ever get them. Connection to the internet drops at least every hour, often requiring a modem reboot. Ping will spike from 60 – 700 consistently, which makes streaming and gaming an exercise in masochism.

They are worse than they’ve ever been. Internet isn’t what you pay for, if you give them a cancellation date they terminate early. These people are incompetent accept for stealing from you, find another service.

Slow internet. Then again all the internet in this town is pretty slow. Maybe not some of the business’s in town but all the residential is tedious.

Let’s start off on a positive note. In 4 years of Comcast cable internet, I must say that the up-​time is very good. Only a few service outages– the big one caused by a contractor (non Comcast) yanking their fiber optic cable out of the ground near Coburg Rd years ago.
OK, now the nitty-​gritty close to $ 80 /​mo for just internet service is high. But, I pay it because there are no other options that approach 50 mbps in this town. So why the two stars you might ask. Let me tell you… tonight all I wanted to do was change out my cable modem. That amounts to giving Comcast the Serial No, and the Mac ID number of the new modem. They place it in the system, and done. I’ve done this before. Comcast chat this evening close to 1 hour and was passed to 4 different people. Basically, I went through the entire process twice, best I can tell. Also, hate the up-​sell… want to add this, that, and save $… NO! Just give me decent customer support.
So, 4 stars for speed, minus 1 for price, and minus 1 for inept and long technical support.
Good luck.

If you want broadband internet in the area, Comcast is the only game in town. Their only competition is the equally-​bad Qwest/​CenturyLink.
Comcast has done a truly beautiful job of finding the minimum qulity: price balance that people will still put up with. It’s overpriced. The techs have no problem lying to you about, for example, whether or not your own modem will work. You’ll be treated to frequent soliciation phone calls which push upgrades and xfinity/​cable packages. Download speeds are a fraction of what they advertise.
But, you’ll buy Comcast packages anyway because you need the internet and they have a local monopoly.

The absolute worst internet service experience I have had. I have over 17 years experience in the IT industry and this experience tops them all. Constant outages, the most epic pass-​the-​buck customer service fails I have ever seen. I have been having daily issues with my connection for 6 months. In California where Comcast has some competition they are much better. Here in Lane County, not so much. Steer clear!

I have comcast business class telephone and I’ve called comcast more times than I can count to have them resolve an issue they created by listing me as a business and selling my phone number to the yellow pages and other phone directory sites. I specifically stated when I setup my service I did not want to be listed and I was not a business but they sold me down the river as an Apple Store. So now people drive by my house and call me at all hours trying to talk to Apple. I’ve called the companies they sold my number to had them take me off their lists months ago but I still get calls and I still show up in the yellow pages with my personal home address and phone number as an Apple Business. I am furious with comcast and if there were some other provider I could go with in my area I would. Thank the government for allowing monopolistic cable companies to take over.

Comcast is the most unethical company I’ve worked with. Don’t give out your credit card to Xfinity sales, and keep in mind that the company thinks you have a lot of money to be using their service and will try to charge you for services you should be entitled to for free, like technical support (if you dial one).
Update: recently I’ve had better customer service with them resolving billing problems. I would advise NOT giving out your social security number though. I gave mine out twice and was transferred twice and then asked for it again. It’s probably not secure to give your social to Comcast. I’ve since had my identity stolen.

Comcast has really, really bad customer service. I’ve been their customer for internet since they bought out AT&T @home cable internet service back in the early part of the century. When I moved to Eugene last December, Comcast had a nifty online moving form to arrange to transfer my service from Corvallis to Eugene. Sadly, while I did everything right in setting up the transfer of service, Comcast did absolutely everything they could WRONG. I am still cleaning up the mess from my move six months ago. Just last week they decided to purge my daughter’s comcast email account that she’d been using since 2003. We were able to pinpoint the time of deletion to a four hour period last Tuesday, but still the «Comcast Cares» folks assure me that they NEVER delete email accounts without the user requesting it. HA! Tell that to my daughter.
As for the move, they turned off my service in Corvallis fully a week before I was scheduled to have it stop. Thanks, guys, requiring me to spend hours and hours on the telephone with these goons to get it started up again. Then they sent out a contract worker to start service at my new house in Eugene… wrong equipment, wrong programming, created a new email address and user name without telling me, and subsequently deleted my email address that I’d had for more than a decade with no notice. Hours and hours and hours spent on the telephone talking to either nice, unhelpful people or pompous pricks who wanted me to power cycle the equipment instead of listening to what I was trying to tell them.
It is shameful that these guys have a franchise. I would switch to satellite, but I’ve tried that in the past and I can’t say much that’s positive for DishNetwork’s service either. One of these days I will get so angry at Comcast that I will cancel the cable tv service, but there really are no other good options for high speed internet.
As another reviewer said, Comcast is emblematic of all that is wrong with capitalism. The company is enormous, bloated, unresponsive and spends millions lobbying our political bodies for their personal gain.

Dear COMCAST,
You epitomize why our capitalist system sucks sweaty man parts. I cringe at your overpriced monopoly, shoddy service and grotesque mismanagement of my hard earned $ 62.95 + modem rental. If you were walking down the street I would get a mandatory minimum for beating your a$$. Luckily Pfizer provides me with enough tranquilizers and anti-​psychotics to incapacitate a whale.

Nothing but problems and frustration dealing with technical problems, repair person.

terrible service. Overpriced, poor technical support.

Ok, the basic cable is cheaper than a dish, but it still isn’t that great. They reel you in when you call for lightening fast modem service, convince you the cable package with it is awesome and 3 months later you realize you are paying a butt load of cash for crap tv.
Still to basic for $ 15. At least you get E! and can keep up with the Kardashians, ha.

I don’t know how people can continue to afford this as the prices have gotten more expensive as time goes on. The service here is a joke, better plans can be offered /​found online than the ones that are quoted over the phone through these people. The facility, not far from Valley River Center, is the only place to switch out a modem locally. I suppose that beats having a tech person come in or sending it via snail mail to Comcast directly.
With little major ISP competitors (Time Warner, IO, etc.), Comcast wins in a landslide for those who need high speed and require the same service practically everyone else is getting. I’ve had occasions where spotty connection leads to outright failure for several hours to even days. Its been awhile since I’ve been a paying customer in the area, I can only hope that the situation has improved.