DFW Audi

Can’t believe the level of service we received during purchasing our 2017 Q7 it was above and beyond our expectations. We where able to find our color and package that we wanted.
The sales man Shane actually picked us up from the airport which was unexpected.
The GM Mo came out and introduced himself and he had his guys place a big red bow on the car before my wife saw the suv which made her very happy. The dealership even had the tech specialist come out and showed us all the cool features the suv had to offer. I would highly recommend them to anyone.

Everyone is wondering if «The Triplets» are coming back to Dallas. They are here. But you won’t find them at Cowboys Stadium. They are at DFW Audi. My wife wanted wanted to trade in her A4 for a Q5 because we have a bun in the oven about to pop out. We were buying a used car so I thought we would get treated like a second class citizens. Shaun from Sales, Alex from Management, and Chad from Financing treated us like royalty. They made me feel like we were buying a brand new R8. I have been to Nissan Dealers, BMW Dealers, Toyata Dealers, and Honda Dealers, and even Audi Dallas and Audi Plano. This place took the cake. In the era of corporate conglomerates like Auto Nation buying dealerships and aggressive consumers incessantly comparison shopping on their smart phones, this place had a personal touch. I will definitely be coming back for another Audi…

I purchase a 2013 A5 from DFW Audi last month and have wonderful things to say about this dealership. My sales person, Aimee Cruz, was very patient and professional in dealing with me. Given that I live in Houston, I drove all the way to Dallas because of Aimee service and did everything that she can to earn my business over the phone. As a result, I was able to get a better price and trade in value for my car something I could not accomplish with my local Audi dealerships. It was worth the drive. I definitely recommend purchasing from this dealership. I will definite return for my next car.

I’ve had my Audi serviced here before and before this last time, it was about a 3 star for me. Now it’s a strong 4.5 stars.
The time I had been before, I was charged a few hundred $ for a fix for the onboard computer. I felt that it was a mistake when the oil was changed there and they didn’t want to own up to it and took it to the back and piddled around and found nothing wrong, but the sensor went away. Strange. I took it to another place to take a look and they also found nothing wrong.
A few months later, I had my tires changed and the place did not reset the TPMS. A few days later, I got an alert on the dash telling me that I needed to fill the oil and that the level was low. I took it to DFW Audi right before they closed on a Friday and they filled the oil level, reset the TPMS and cleaned the car… all at no charge. I know I shouldn’t have been charged but I was expecting to pay a little. I was pleasantly surprised that I owed nothing. It was a much more pleasant experience for me.

Bought a 2015 SQ5 here. Great place! Service department was very helpful when putting plates on later. Sales process easy and fast! I have owned many high end cars and I am very happy with my wife’s choice for her new car!

I left a voicemail in response to what Chris wrote on here… I still haven’t received a call back. I am hoping that someone wants to make this right. Time will tell.

Gary Visage did a great job for me. Did not waste my time. We agreed on price before I came into the dealership. He was true to his word. Test drove the car and started filling out paperwork right after.

Be very careful working with this dealer. I live in California. I purchased a car in Texas from a dealer near by to DFW Audi. Asked the dealer to bring the Audi in for a pre purchase inspection. Wasn’t so much concerned about cosmetic issues the car was used its not going to be perfect mostly concerned that car car ran well and would pass a smog and safety inspection. Also I was concerned if it had been involved in a major accident. Spoke with a guy named billy. Seemed very knowledgable asked a bunch of really detailed question to make sure I wasn’t leaving anything out. Billy said «don’t you worry we’re gong to check this car out top to bottom and make sure this is a good purchase for you» I said take all the time you need thank you for checking it out for me. Guy calls me about five days later say the car checks out, reports to me a small oil leak bad tire pressure sensor batteries and a small hole in the spare tire well. Apparently a rock came up and hit the bottom side of the car. I said «is this all that’s wrong with the car?» Has it been involved in any accidents?. The reply was other than these issues the cars in good shape. So based on this inspection I purchased the car. BIG MISTAKE! When the car arrives it’s running on 9cylinders. (V10). I take the car to my local Audi dealer in Monterey (very professional people). They find over 12,000 dollars in repairs needed including a ruptured fuel tank and it had been involved In a MAJOR accident. I asked the service adviser were these hidden problems or could these things happen in transport. «NO, this was blatant negligence by the dealer who inspected the car they didn’t even hook the car up to the diagnostics tester to see if there were problems with the engine». When I called DFW Audi I spoke with the branch manager his response was «you should have flown out and inspected the car yourself». I said I’m not an Audi expert how would I know there were problems with the car that’s why I brought it to you I trusted you guys your the AUDI dealer. He blew me off. Found out that AUDI dealers are just franchises and the corporation AUDI of AMERICA doesn’t hold dealers accountable if the screw up. Of coarse the dealer that sold me the car says «we took it to Audi and had it checked out just like you asked». So basically everyone points the finger at someone else and I’m the one stuck with a 12,000 bill. NEVER WILL TRUST AUDI! There all smiles to take your money I’ve spent so far almost 1,000 dollars in inspections alone. But they have to quality assurance program to monitor the work or lack of work the techs are doing. Sad part is I’m a AUDI believer so they do have a great product this will be my 6^th Audi and I will never buy anything else but from here forward but I will never trust the Audi corporation to do any service on my car. Independent shops from here forward. Thanks for listening to me rant this has been a nightmare!

Just picked up my Q7 TDI and I absolutely love it. Debbie McNeely was my rep and she was perfect. She took her time to go over the different features and explained every detail of the technology side of it. Highly recommend Debbie and DFW Audi for a smooth and easy transaction.

For whatever reason, Finance managers here will not call you back or help you with anything you need.
When I purchased my car here last May, I was told by the finance manager that I could cancel my GAP Insurance at anytime and I would be refunded and that I needed to call them to do it.
In January I refinanced my car and called Ryan one of their current FM’s that I needed my GAP insurance cancelled. They told me that it would take 6 weeks and they would take care of it.
Fast forward 6 weeks, I call back and after 8 attempts of trying to get someone to call me back, I found out nothing was ever done and that it would be taken care of. I left it alone, as this time I expected some URGENCY. Of Course in March I find out it was never completed. Since then I imagine I’ve called them about 20 times and no one would ever call me back.
Finally last night (⁴⁄₁₃) — Jamie in the evening was able to help me out. Gave me a phone number to call and cancel.
Don’t expect them to do much for you here other then sell you a car.
Customer Service is not a specialty.
DFW may have the lowest prices in town, but as the saying goes, you pay for what you get. Spend an extra 500 and buy from Audi of Dallas.

Vehicle Purchased: 2015 AUDI S5 (Special Order)
Date Ordered: June, 2014
Date Delivered: August, 2014
SalesPerson: Joe Peers
Excellent service, communication, professional, fair price, WON over others due to service quality.
Worked out every little detail for the order based on what they got in stock with samples.
Excellent communication all through dates between ordered to delivered, and followups with status updates and additinoal info about the car in advance.
Finance: David Baillargeon
Excellent Finance support, competitive, ease of documents, good deal !!!
Service: Veronica Zamora+All
Small Scratch on wheel. Scehduled for a wheel fix/​polish job and was in/​out with no probs. Good service.

I’d like to acknowledge how professional Allison Murphy handled my service of two Q7’s over a two day period. I was in a rush to leave town and she had a full schedule and she still made the impossible happen without making the impossible seem out of the ordinary. When good things happen and good people make those good things happen it is a pleasure to do business at those places. Allison is one of many great people I have had the pleasure of working with at DFW Audi. I will comment negatively if that is the service, I am an equal opportunity UnilocalER.
Thanks Allison.

Great experience, ask for a Jeff, either in sales or service, I’ve worked with both of them and have to say they are the best in the city. Great low pressure sale, good loan car availability, and they let me park there when I’m flying out of DFW.

I purchased an Audi S5 2012 recently and they delivered me a nightmare. From extra parts laying inside my engine compartment to a dirty paint damaged car with an empty tank when the car was delivered. Run the other way before you make a 50,000.00 mistake as I did with DFW Audi! Worst car dealership on the planet!
I can be reached at:
if you would like to see photo documentation of my car.

In and out within an hour on a Saturday. No frustrating up-​sale. This is what a service department should be. Take note Audi of Plano.

This review is mainly for the new sales rep at DFW Debbie M. You can see all the rave reviews for her at another Audi dealership in the DFW area. I went looking for her at that dealership after I read all of the positive reviews and I followed her to DFW when I discovered that’s where she went. She was able to offer me a better deal at DFW as an FYI. I told her I would write a positive review of her and the dealership after my purchase. Ultimately, I decided not to buy the vehicle. It was through no fault of my sales rep. She did everything humanly possible to make the sale, so I decided to write the review anyway. She is the only person I dealt with during this process (I was in the market for an Audi for over 3 months) that actually seemed to want to sell an Audi. I talked to Audi dealerships all across the country in search of the elusive Volcano Red SQ5. Yes there is one still sitting at an Audi dealership here in DFW, but the sales rep needed to make a living. How profitable is a car still on the lot 3 months later? I think some of these other Audi sales people have let the recent popularity of Audi go to their heads. At the end of the day, a car is only worth what someone is willing to pay for it and this whole exclusivity thing with Audi makes it practically impossible to find the vehicle you want or it least that I wanted. Not everyone wants to order a vehicle then wait three months for it to arrive. I know I didn’t want to do that. Maybe if I had met Debbie M sooner in the process I would have moved ahead with my purchase, but by the time she was able to peel one out of the hands of a dealership that had one I had given up. I refuse to beg people to spend $ 60K. I recommend you start with Debbie and let her do the fighting for you. She will find the vehicle if it’s in this country. If you want a red SQ5 definitely contact her, I know after dealing with me she knows where every one in the US is located. In case it wasn’t clear in my post, I am very picky and I don’t believe in settling for anything less than exactly what I want. If Debbie could survive me and keep her cool, she can survive anyone.
P. S. I took off one star because ultimately I didn’t make the purchase.

After my car was hit by an inattentive driver, it was totaled by the insurance company and I found myself looking for a replacement. After scouring numerous websites, I located a car that met my requirements at DFW Audi. I was looking at a pre-​owned car and its Carfax report indicated it had a previous damage that had been repaired. This was likely one reason the price was fairly reasonable.
GOOD:
The salesman was very helpful and spent time with me without making me feel pressured. They went beyond my request and had the hood repainted to address some stone chips (I just asked for it to be touched up). They also swapped out a front license plate bracket so it would match the car’s exterior finish. The dealership is also moving closer to my home, which should be helpful come service-​time.
NEEDS IMPROVEMENT:
From the customer’s perspective, the whole «let me talk it over with my sales manager» always seems like a gimmick to keep you in the dealership longer. Even if that’s not true, the customer should be able to do the final negotiation with the sales manager (if indeed there is any actual negotiation going on). Cars and homes are the only purchases where it is extremely complicated. Yes, these are big-​ticket items, but the whole process needs to be streamlined.
Even thought the care was sold «As IS», there should have been some disclosure about what items/​systems needed repairs. Immediately upon picking up the car, I noticed two faulty electrical switches. Not major, but annoying nonetheless. Another minor point was the car only came with a single electronic key — no spare or emergency key — requiring me to buy a replacement.
Again, from the customer’s perspective, the finance manager experience seems to be an opportunity for upselling. Gone are the days of «undercoating», only to be replaced by extended warranties, dent/​ding repair, etc. Some of these are worth it if you are going to keep the car longer than usual, but others are add-​ons that can be purchased at anytime. Since I was buying outright (no financing) and had no trade, the rest of the transaction was uncomplicated.
BOTTOM-​LINE:
I give 4 stars across the board to DFW Audi for the purchase experience, although there is room for improvement. Five stars would be a phenomenal experience and I just don’t know any dealer (around here anyway) that would qualify for that. I’ve not yet gone through the service experience, but I expect it to be without incident.
(And by the way, the quality of a dealership’s espresso machine is not a valid metric when considering whether or not to do business with them.)

I’ve bought 2 cars here over the last 6 years. They have a free airport shuttle even if your car doesnt need service and an awesome espresso machine!

I am a buyer of a 2012 Audi A7. I purchased a car from DFW Audi about a year and a half ago from this dealership. I was working with Eric who was a great sales men. About less then a month after purchasing the car I came across numerous amounts of issues with the car. I took my car in back once to DFW for service and they were slow and rude. I ended up taking my car in every other time to AUDI of Plano-​They have AWESOME VIP costumer service.
About a year later, I relocated and was trying to use my Tire & Wheel warranty that I had bought from DFW. The new dealership told me that I was unable to use it and that it was not covered. I was told before buying this policy that cosmetic damages were covered. After Speaking with Ryan the finance guy from DFW; He did try his best to help me out with this issue with refunds ETC. BUT he was very hard to reach and was not on top of it. My car was in the shop for months and 6 months later this issue still isn’t resolved. So they sold me a warranty that was not good for anything that was told when I purchased it.
I then got in contact with Linda the Key holder at DFW. She said they that I would get a refund and that the check has already been sent. 3 weeks later I still have not received anything. I did call her back to confirm my new address and she was unable to check to see what address it was sent to and said she couldn’t issue a new check until 30 days after she had mailed it out. I was not calling to ask for another check but just to ask why it was taking longer then told and to confirm that they had the correct address. She was SURE that the girls sent the check but was unable to check the records.
Long story short. This is the worst, unorganized, dishonest and unprofessional dealership I have ever had to deal with. I would recommend going to another dealership if you are looking to buy a new car. Social media was the last thing I wanted to do. After 6 months of headache I felt like it would be nice to let everyone else know so YOU will not go through the same issue.