PetSmart

Im always really impressed with this grooming salon. The ladies are super lovey on my animals, they remember them by name, take time to listen to what I need and to get to know my dogs a bit before they just whisk them away to the kennels each time we return. Amazing customer service and easy booking online. They even always make sure that I can take both of my shih tzus at the same time. Prices are pretty darn good too in my opinion! $ 45 bucks for a basic groom and bath with itchy oatmeal shampoo. I don’t really think you can beat that!

Had literally the worst grooming experience from this store ever. Took my puppy to get groomed and got a call 2 hours later saying they can’t finish his hair cut and that we need to pick him up.
We get there and he looks totally haggard. I mean there was only 1 of his front legs shaved. Part of his back was shaved. Another leg in the back was shaved and his butt was shaved. He smelled horribly of urine like he was sitting in pee the whole time they had him caged. She claimed that he was moving too much and barking.
He is a 8 month old Maltipoo (small puppy) and we have never had a problem like that before with any other Petsmart. It sucks because we love shopping at Petsmart and got out puppy trained there, but I don’t know if we are even going to shop there anymore.
On the bright side the groomers gave me a deal by only charging me for a bath, but he smelled like straight piss. I talked to the store manager, or whom I believe it was, and she tried to haggle with me for 10 minutes to get me to pay for the bath. She saw how terrible the puppy looked and also could smell him. Pretty terrible that a Petsmart store manager wouldn’t just comp everything for a terrible experience. I will never use Petsmart for grooming ever again.

The team in grooming is fantastic. I love them! So good with the pets.

The grooming skills are horrible in this salon! My pom had bald spots everywhere!!! Very rude staff.

Made an appointment to have my dog groomed, including fingernail clipping. She’s a 13 year old german shepherd/​Great Pyrenees mix — 145 lbs. very large dog. So i asked them to not lift her during the grooming process due to her hip dysplasia. I was called to come get her and upon picking her up she was limping. I asked what happened and they explained they muzzled her and sat on her to hold her down while clipping her nails. I was beyond furious. What a horrible organization to let such a thing happen. Will never come here again — and will tell this story to everyone who does.

I been coming here recently and this is the 1^st time I had to deal w the vet. Staffs are nice except for Dr. Smith. She seems to always have something to say. Such as my dog has behavior problems and it’s best that she gets spayed. 1^st of, she doesn’t like ppl she doesn’t know. C’mon now, she’s a chow. 2^nd, she’s just a puppy. It seems like she’s always trying to mk me spend money. I think I take my dog to the vet more than I go to the doctor myself. They do offer a reasonable plan and honestly, every month is 20 that gets auto draft, your 1^st 2 visit already makes up paying 200 or more each time you come. Today the service was quick, so that’s a plus & they try their best with the scheduling.

Hey they have good prices on fish. Very good selection of pet toys. Most staff friendly and knowledgable, good trainers

It was not until I was picking up the phone to make a grooming appointment today that I realized I needed to warn other people about using the grooming salon at the Euless Petsmart. For the last several months, the grooming salon at the Euless location has been severely understaffed. They have been rescheduling appointments, or not honoring appointments because they simply did not have the manpower to accommodate all the animals scheduled for that day. Morale at the location seems to be awful, and my personal impression is that the personnel that remains at this grooming salon is either vastly underqualified for the job, or are taking out their frustrations on the animals. The last couple of times I brought my dogs there (and shame on me for bringing them in again after the first bad experience!), my pets had been cut by sloppy technicians. The animals were traumatized by their time at this grooming salon.
A year ago, this was my favorite place to take my pets to be groomed. The groomers always remembered my dogs, and fought over who got to take care of them. They did a great job, and my dogs would always run toward the grooming department with tails wagging.
When I took one of my dogs to this Petsmart to pick up food last week, he wouldn’t go into the store. We had to go over to the Southlake location to pick up food.

We have three fur-​babies with unique grooming needs. Everyone should say their kiddos are special since they are too them. But ours have «unique» needs.
Because of these needs and our last time taking our one dog to Heritage Vet for grooming that was so *horrible* my husband was freaking knowing that I was attempting to bring our dogs to dare I say «strangers» since that means Stranger-​Danger!
We have two Great Pyrenees and a new breed a Blue Bay Shepherd. The last time out GPs were down the under coats were left wet to dry leaving horrible hot-​spots on the dogs. It was so sad. They also didn’t like to go into there. «RED FLAG»
It had to be done. For our GPs price quotes were averaging around $ 110/​$ 120. For a basic bath. Not in anything special, regular water and shampoo. Not bells and whistles as in nails, etc. Because we were also getting extra cookie having a new puppy I asked the pricing. It was in the $ 60+ range because we needed to do extras but it included nails.
Now I say my dogs have special needs. One of my GPs has very flexible knees and is *lazy*. Baths are a spa day for him but he would rather lay down. The other GP is very reserved in a shell almost and has HD. He is super gentle.
Due to the horrific job that Heritage did on our one GP Ashley had to shave the hot spots from our one GPs tail and hind legs away. However, unlike another groomer she did it in such a way he looked so adorable. Now his tail is radiant and healthy again. He just loves going in to see her. We have regular visits scheduled.
My other shy GP. Right before he last saw Ashley his HD (hip dysplasia) had gotten bad. Ashley was incredible with him. But what was the amazing thing. his transformation. She had put this neck scarf on him and he came out feeling so super special! He normally is shy at home but he showed of his bath to my husband that evening his little scarf too. Since his last grooming he has been more confident laying in the middle of the living room whereas he used to go into the office under the desk.
Our Blue Bay Shepherd is a rare breed with long hair. He too sees Ashley. We can not go into the store without him going to the back looking for her. The only problem I have had is trying to leave because he is stopping traffic (seriously) people have stopped their cars he looks so amazing once Ashley has bathe, brushed and groomed him! He unique need is the fact he was young and again being a new breed you can’t just trust anyone with the grooming of your dog. Again, everyone feels that way and should. However at the time Ohanzee was ¹⁄₅₃ of his kind in the *world* when I brought him to her. So I had to trust her. Now that his coat is changing from puppy to adult. He is used on the website and is public a lot.
Our boys are so happy seeing Ashley, which speaks volumes. Even when they are not there to be groomed they want to visit! Pricing is incredible to others and they always look awesome.

This Petsmart has really awesome customer service! I bought a set of clippers that were malfunctioning, and they exchanged them for me against their return policy. They turned a stressful situation into a super easy one. No one likes wasting money! It’s also always clean and they have a TERRIFIC selection of dog products.
Good job, Euless Petsmart.

Never have I had a bad experience. Sadly the food my dog loved is no longer carried but it was a manufacturer reason, not Petsmart. Always friendly. I also use the vet there and like it much more than my old vet.

Great location for my dogs stuff. Some of the staff here are friendly but there are a few who aren’t too friendly. My dog used to get groomed here but the last few times I’ve seen cuts on him and they did not inform me. One cut got infected as I never knew he was cut. I really used to like taking him here to get groomed. Petsmart always has good deals and my dog loves this location;)

Until today I always shopped at PetSmart because it’s so close to my house. After my experience today you will now find me shopping at Petco in Grapevine. I was in PetSmart last week spending my typical $ 150.00 on food & treats for my 2 dogs & 2 cats. They were out of the foil packages of mini Jumbones. My dogs absolutely love them! I asked if they had any more in the back & they said they didn’t. So, my boys did without. Today I went back in & they still didn’t have any. I asked Keith, the cashier at the time, if they had any. He kinda half assed dug around & said, «No, we don’t have any.» I told him that the last time I was in their store they didn’t have them & asked if he knew if they stopped carrying them? He said I’ll call the Manager. I said that would be great. I tried to tell him that my boys absolutely loved them & if they stopped carrying them I would have to go elsewhere but didn’t really want to. When I got the part about my need to go elsewhere he said «That would be fine.» stunned, I said «What? Are you kidding me? Did you just tell me to take my business elsewhere?» «Yes,» he said. Unbelievable! I didn’t deserve to be told to shop somewhere else. He must have been having a bad day but that’s no excuse to treat a paying customer with such disrespect. I could almost understand if this cashier was a high school kid. I would kind of write him off as being a social outcast because he keeps he nose in computer games or Facebook and I would guess that his social skills are probably non existent! But, if this is the case, he shouldn’t be in a customer service position.
What is wrong with society today? Customer service is sadly a thing of the past! Courtesy. So many have no clue what that word even means!