Professional Consolidated Property Management

Beware of this company!!! They are crooks. Property owners are crazy to allow this company to manager their homes. They are the definition of slumlords! Tenants make sure you take pictures before you move in and at move out! They will try to keep your deposit and unless you fight, with pictures, lots of receipts and threats of legal action they will succeed! The customer service with this company is a complete joke and trying to get thru on their phone line is impossible. This company does not even deserve 1 star. Be careful if you rent or allow them to manage your property!

If I could give them negative stars I would. i had to go through one of the property manager Alishia (whatever her name is) and she was so so unprofessional (like one of the reviews already stated they make it seem like you’re wasting Their time talking to you). Don’t waste your time! They are money hungry. Take your $ 20 for the application fee and go somewhere else. We submit the application and money and they NEVER contacted us. They wait until you contact them and if you don’t they have your information AND keep your money. I have never dealt with such unprofessional property management. One time I called to see the status of my app and was told what I needed in addition to my app. I sent it to them. They received it but never calls to say that they received it to make you wait longer! I kept calling again and again and only getting her voicemail. And SHE WILL NOT RETURN YOUR CALLS UNLESS YOU REALLY REALLY KEEP CALLING. soon I just gave up. Don’t deal with them. It save you money and a whole lot of headache. It’s kinda surprising the ceo/​founder of this company don’t even care to hire the right people that actually care about people. Just sad.

This place is absolutely unbelievably unprofessional on every level!
Michael Burkhart confided to me that he’s an avid goober smoocher and wants to come out to his family but is too afraid.
I told him that’s it’s ok and he should embrace who he is, he failed to respond as his mouth was full… maybe Mr. and Mrs. Selinger should consider selling that dump downtown, and let someone with class and money come in and give that place a much needed makeover?
Horrible landlords and horrible property managers! Slumlords at there worst!
Message to Mel: your info isn’t secure with PPM btw! Haha!!!
DO NOT RENT FROM PPM!!!

Please someone train the blonde lady at the front desk customer service. She is so unbelievably rude I gave up on even trying to rent from there. I hope some kind of upper management would read all these horrible reviews and do something.

After reading so many bad reviews about this company I chose not to use them but they have so many more properties than other property managements. Unfortunately everything on these reviews came true for me. Never ever EVER calls you back or picks up the phone. Called once (2weeks after I submitted my app) to ask me about a previous address, hung up before I could ask her anything. Rude, not prompt AT ALL, I don’t know what these people do all day if they never ever pick up the phone. It’s ridiculous.

Oh, if only no stars were an option. Since it’s not, let me tell you the circumstances I’d recommend you doing business with PPM: NONE. Do you want a reference for your next lease? Regardless of your perfect payment history, no complaints, etc. they will not pass that info on to your next landlord. Do you love spiders? I hope so, because they’ll be in your home, closet, bed, kitchen, etc. and PPM doesn’t care. Do you love living next to tweakers that bring police to your neighborhood not only multiple times weekly, but sometimes multiple times daily? (Move to cutten, they said, it’s a nice area, they said!). Do you love fighting over your half returned security deposit even though you left the place in better shape than you got it? Pick PPM! Multiple charges for «replace missing lightbulb» — if it’s missing, it was missing when you turned it over to me, I am partially disabled due to an old fracture and can’t climb/​balance on a ladder to change a lightbulb, I guarantee that one wasn’t me. Being charged to replace or repair things that were on your move in checklist as Damaged… Being charged for «cleaning» when you already had someone spend an entire day doing floor to ceiling cleaning? If you’re cool with that, recommend PPM. I’m honestly hard pressed to think of one positive (or even neutral) thing to praise PPM on. Buyer beware, I guarantee you 100% that you will regret renting through PPM, they will screw you any and every way humanly possible.

My roommate and I are college students and we’ve been trying for an apartment for two months now and we decided to turn in an application with PPM since they hold almost all of the listings in our price range. I’ve rented from PPM before and I really didn’t have very issues so I was confident going into the process. We turned in our application and they told us it would take 3 – 5 business days to process. That was two weeks ago. They lost our application twice! We’re pretty sure that the property we originally applied for has been rented out along with all of the other properties we put on our application because their incompetent filing system has set us back so far. I don’t know how it is possible to lose applications twice over the course of a week, but PPM managed! Not only that but the secretaries are seriously overworked and are rude. They hold most of the rentals in Humboldt County but I would try to avoid using their services unless you have weeks to spare!

Where to begin. This management company needs to close so the employees can go through new training or hire new employees. I applied and submitted my application two months ago, when I went in to check my status they lost my application, and they lost my references paper work as well. The employees were extremely rude and did not care about my situation. They would not recommend anything or advise me on what to do. Their properties were horrid and disgusting. They do not call you back, I would never rent from them. I suggest kkramer. They were extremely welcoming and actually cared about my situation. DO NOT GO THROUGH PPM.

I don’t rent a property that is managed by PPM, but based on my initial contact, I would agree with the people who wrote about their customer service. I’m not really sure that I would want to rent from them.
It felt as though the employees were «playing office» and were pretty horrible at it. While on the phone with them, the person I was talking with was also talking and laughing with people in the background. She gave the impression that I was intruding on her time and she tried to get me off the phone as quickly as possible.
After submitting the application, I thought about it and was really uncomfortable with a bunch of unprofessional and borderline trashy people having access to my social security number. I wish I had not turned in an application. Just something to consider.

I am so sick of their rude customer service. I haven’t even rented from these people and at this point I’m not sure I want to. I’ve had 3 talks with them about renting properties and every time the woman was short with me, rude, and just unhelpful. Not a good way to attract tenants. What makes it worse is the fact that they have a crapload of rentals! Yargghh!!!

Laundry list of complaints:
–They have accused 2 of my friends for missing rent or being short on rent and that just wasn’t the case.
–When I first moved to the area and was near homeless (had money just needed a rental) they beat me around the bush for a rental. I didn’t care what they gave me I just needed a roof. After begging and bothering they gave me the worst studio in Eureka. My second night in the building a woman was beat in the hall. They made me wait and wait and when they provided, it was the shittiest place ever.
–Thank god I was only in that studio for not even 2 months. When I moved out I still had a few weeks left in the place, though I physically moved out as soon as I could. I let a friend sleep there one night when they were coming through town. Weeks upon weeks later I found a voice mail from either the in-​house manager or PPM screaming at me telling me it was illegal to sublet a rental. By the time I heard the voicemail it had been weeks later and I had no more business with PPM. If I had heard that voicemail following the day my friend stayed there, I would have called and gave them a piece of my mind. I paid 500 dollars a month for the size of a room the size of some peoples bathrooms. If I let a friend sleep there, for free I might add, there is no issue. When I am renting, that is MY property. As long as I don’t sublet it, which I never did.
If you want your landlord of accusing you of subletting every time a friend spends the night, maybe you would enjoy PPM’s service.

I agree you can deal with this company provided you document everything and take photos. Take down the time date and who you spoke with and E mail is the best contact method. Oh so often they sidestep its so and so fault the paperwork was lost .The maint request was not recived etc. This companys professionalism is highly overated the owner is often out of town he leaves control to the general manager who has the people skills of a mentally challenged person. The staff seriously everyone there hates their job and it shows. The propertys they manage are generally the worst mold bed bugs roaches fleas the list goes on.

You hear a lot of bad things about PPM around town, but my experience with them has been OK.
The good things:
— Most of the times we’ve had maintenance problems, they have been very quick to respond.
— We fell behind on our rent shortly after moving in due to not finding a job as quickly as I expected when we moved to the area. The woman who handles their past due collections was incredibly patient and helpful. Despite our being ridiculously behind, she helped us get on a payment plan so we could catch up instead of evicting us.
The bad:
— Their application process is a pain. It took over a week to get us approved. I’m not sure if they actually call you when your application is declined. The communication could be a lot better.
— Despite most of our experience with their maintenance department being good, on one occasion after posting a maintenance request on their tenant portal, we didn’t hear from them for a couple of weeks. I finally called them to follow up to find that the request had been lost.
I actually work for a rival property management company, so I know about the business, and as a renter I don’t think PPM are aweful.

It’s a shame I can only give them a one star cause they deserve negatives for sure. Thieves is what these people are. If there is something I can not stress enough to anyone who for some reason has to go with these pricks is to make sure you TAKE PICTURES and document EVERYTHING like everything!!! After 2 years of living in a unit they canceled my month to month and basically kicked me out FOR ABSOLUTELY NO REASON. On a month to month they don’t need one but it was outright strange and fucked up. Then came the issue of my deposit, I made the mistake of not doing a walkthrough with them. I had the place cleaned spotless and when I got my deposit back around $ 700 of it was gone. 145 for carpet cleaning the rest on repairs and cleaning (cleaning like sweeping the storage room no one should be charged for that). They also replaced 2 sets of blinds that in no way were damaged before and charged for normal wear and tear stuff like broken shower head. Essentially anything that they would and should have replaced with no cost if I was in tenancy with them they charged me for when moving out. NOTHING PROFESSIONAL ABOUT THESE ASSHOLE THIEVES. I can rant on and on about numerous exchanges between them and how many times they harassed me but if you don’t get the message and go through with them well goodluck is all I can say.

Not organized. It’s takes three weeks for them to get rental records? Honestley the worst rental management I had.

AWFUL BUSINESS! Do not try and do business with these people. I am an incoming student to the area and like a many thought going through property management might make it simpler. I was SO wrong. I gave them my $ 40 for my two applications chose my property of interested and (3 months later) am still waiting for any sort of correspondence.
After turning in my app they required a laundry list of forms from me, some of which seemed pretty standard however when I tried to email the documents to the business WITH THE EMAIL THAT THE REPRESENTATIVES GAVE ME! gmail sent an automated message saying that the email address didn’t exist. SKETCHY!
Also whenever I called the office nearly every employee I got on the phone was incredibly rude, short with their answers and very clearly trying to hang up with you the minute you stopped talking.
I ended up just biting the bullet, responding to random craigslist ads and taking a weekend to do the work myself. Low and behold I have a place to stay now. I did a better job of finding a place and it’s not even my job.
Do yourself a favor and just do the footwork yourself.
Stay far, far! away from this management company.

This company truly has no shame. I was a tenant of theirs for more than five years. Getting them to fix even the simplest of problems was like pulling teeth. When I finally moved-​out (partially due to their failure to exterminate rats in the house) I had the entire house professionally cleaned from top to bottom. I paid around $ 300 at the time, and that was only after I had spent hours cleaning the place after I had my things moved and put into storage. I took tons of pictures when I left.
I had spent hundreds of dollars of my own money to make repairs and improvements to the house that they refused to do themselves. Even so, they tried to rip me off for my ENTIRE cleaning deposit, citing conditions that had no basis in reality whatsoever. In fact, I am fairly certain that they did not even have anyone inspect the property prior to sending me a fraction of my initial deposit. I finally threatened to sue, and they relented and gave me the rest of the deposit back, based on the fact that I had so much evidence gathered against them. I do not believe these to be honest people and would advise anyone looking to rent a property to stay as far away from them as possible.

So bad it’s funny. Rented an apartment in Old Town to be closer to work, great price for the place. Move-​in day comes round and we get into the apartment.
It’s filthy. There’s mold on the ceiling, the carpets have hair and stains, and the curtains are absolutely FILLED WITH CAT HAIR. The guy doing the final check tried to pass it off like, «yeah, well, when you get it back to us, you won’t have to clean it!» Nice try, Lord Goatee.
I tell him that we need time to think up a solution. I didn’t have a place to live at that moment, because that apartment was absolutely unclean. We part ways, and when we return, I tell him that our only option is the hire an outside cleaning contractor that will come immediately to clean and bill PPM for it.
At this point, Lord Goatee throws his hand up in the air and says, «I can’t be a part of this, I cannot be a PART OF THIS!» He strides to the front door, hands in the air, and just before he storms out, he looks back and calls out, «WE’RE NOT A PERFECT COMPANY, BUT WE REALLY TRY!»
And he just left. Problem not resolved, no discussion further. I had to drive over to the PPM office (where he hid behind their curtain, which I imagine was designed just for this purpose) and talk to his boss, who credited us with some rent-​free days and arranged for a cleaner to come a few days later.
I really struggle to understand how this company continues to exist. I don’t see how a property owner, looking for a manager, could look at PPM and think, «that’s the one!» It would be like hiring a Doberman to be your accountant.

IF YOU’RE GOING TO RENT FROM THEM, READ THIS FIRST
I agree with the other reviewers but the fact is, if you want to rent someplace, and PPM happens to manage it, you’ll probably go ahead and rent it. Everything with them was a nightmare but I’ve learned from my experience with people who are in this business. So, here’s my advice. YOU CANNOT BE LAZY! If you are, you probably won’t read any further anyway.
DON’T LET THEM GET AWAY WITH THEIR PHONY CHECKLIST.
Initially, you go thru the house with their representative who has a checklist. Everything is marked acceptable or clean. When I did this, things that were not clean were already marked clean. I objected and insisted he change it to dirty. He wouldn’t do that but he did change it to «CBC» (could be cleaner).
TAKE PICTURES OF EVERYTHING BEFORE YOU MOVE IN!
Take pictures of: 1) the bathroom fixtures (inside of toilet, shower, sinks); 2) inside of dishwasher, stove, microwave, fridge; 3) each window covering; 4) separate pictures of each nail hole or wall imperfection (put ruler in picture for scale); 5) carpet and floor marks/​stains; 6) cracked windows, etc etc. You get the idea. Get down & smell the carpet. If it stinks (pet pee?), make them clean it again before you move in.
We rented from them for 5 years. When we moved out, I washed ALL the walls with Windex and had the carpets cleaned and kept the receipt. I rehung all their ugly curtains I had packed away. When they came for the final walkthrough, we went over the house with a fine-​tooth comb. I had the revised pre-​rental checklist and all my pictures at hand.
Within 3 weeks we received a check for the full $ 1800.00 deposit.
That’s what you have to do.

I wish I could give ZERO stars. Worst customer service I’ve ever dealt with… filled out an application with them 3 months ago. Every time I would call to get an update of what was going on I would get the response of «It’s in the to-​do pile», «The owner will be contacted by the end of the day»…this was every single day when I called. I would even go into the office to get a copy of my application and the women sitting at the front desk were INCREDIBLY RUDE and were no help at all. Same response every time, never heard if I was approved OR denied, no information at all. Why did I give money in the first place?
I filled out an application with Cottage Realty in Mckinleyville, was approved for a great house in less than 24 hours. Even called me twice within the 24 hours to give me an update of what was going on. Go to them!