Sears Auto Center

Dale Buscher — the manager is A — wait for it — MAZING!
I was in town for the Avenue of the Giants Race and noticed my tire had a small crack, Dale was so helpful in advising what I should do before I headed back for my long drive back to San Diego. I cannot emphasize how great it is to see people still in the business of customer service!
Dale is one of those people you wish was in every mechanics place you ever went to! Thank you so much Dale!!!

Pretty helpful. They don’t tend to work you over like stone companies do…
I went too get my tires aligned and they did the job quick and neat, didn’t try to push any of the customary add ons in my face.

Sears Auto Center in Eureka restored my faith in great customer service and honesty. My car wouldn’t start and I got it jumped in the parking lot at another location. I called Sears and they said to bring it by and they would check the battery out. When I got there they were jammed, very busy. I was patient. The attendant said my cables were hand tight on the terminals and that there was excess lubricant that at times can create a loose connection. I’ve got 40,000 miles on the car and this was the original battery. He cleaned most of the lubricant off, tightened the connections, started it up, checked it with his meter, and said I was good to go. No need for a new battery. There was no charge, just a handshake and a smile. I left with a smile and comfort. I will return to Sears again!

Short Version: Where a customer says, «I am aware of the problem with the power steering belt, I don’t have the money to deal with it right now, leave it alone»… and they work on it anyway, but only half-​way, and demand you pay.
Note: This happened quite a while ago, maybe things have changed, but as far as word of mouth goes I wouldn’t recommend them. I just got a new beetle and remembering how I was treated, I won’t be bringing it to Sears.
Long Version:
I came in for an oil change. I was a regular customer.
I told them I knew the power steering belt was lose to the point of being nearly useless, but that I could not afford to deal with it right that second so please leave it alone.
They called me 30 minutes later to tell me they’d found a problem with my power steering belt and I needed to come look at it.
I said again I already knew, leave it alone.
They insisted.
I came to look.
They had taken the belt off. I told them to put it back on.
They said they couldn’t, as THEY CUT MY BELT OFF! After being told **TWICE** to leave it alone, they not only took it off, they physically destroyed it so I would have no choice but to buy a new one and pay them to put it on.
I was so angry at this point, I had to take several moments and a few breaths to not become «that» customer; the angry one with the aggressive tone of voice.
People like this, like the employees at Sears that day, almost justify the «bitchy customer» behavior. Shame on them.
They said a new belt would be $ 40 plus labor, and I might as well get the problem that caused it fixed while they’re doing that.
I said I didn’t authorize them to cut it, so they had better put a new one on at no cost, considering I told them twice not to mess with it and did not sign off on the work.
They said they couldn’t do that. Policy. Yeah RIGHT.
I asked to speak with a manager. Was told there was no manager. I don’t remember if he said the manager was gone for the night, or he was the manager, or what, but I wasn’t allowed to speak to anyone above him.
I left without a power steering belt at all, more angry than I’ve been in a long time at a business.
Ended up doing the fix myself, with my dad and his mechanic friend’s help.
Haven’t been back since.
TL;DR: They did unauthorized work, and a hack-​job at that, after I specifically told them, «No»… twice. Tried to charge me. I left with a part missing. Won’t be back.

I waited in line to talk to a customer service representative for about twenty I minutes before noon on a Thursday. The representative was very nice though and even though there were 12 cars in front of mine, my car still got an oil change and tire rotation within the estimated time of 1 hr 45 minutes. They also read your check engine light code for free, which is nice.

Very unprofessional. The man with the really long scraggly beard that is about 30 and tall, was talking down on me bascially laughing at me with the lady that works there on cars as well… Mexican looking and short… They both laughed at me as I asked them questions about an Air filter… Not to mention the man with the «scaraggly beard» then continued on to argue with his co-​worker and be little him in front of me saying: he doesnt know how to do anything, and somebody around has to know what they are doing other than himself.” I hate going there, but good prices. HORRIBLE customer service. Its just sad that im scared to go in there because I expect to be treateted like a nobody and laughed at, as well as feel uncomfortable while the eployees be little eachother in front of me. It happend EVERY time.

I ordered a set of Kumho tires from
and had them delivered here for $ 60. Dale from Sears called me as soon as they came in and only charged me $ 44 plus tax to put them on. I came in without an appointment and took care of the job in 40 minutes. He tossed the old tires for free and saved me the best of the 4 in case I ever needed it.