7-Eleven

This is my fav 7-​eleven in evanston the night guy Ankit is super cool & always has good vibes & lets me know about the specials :))

This stores is very nice and good customer service and night guy is really nice and he is giving good customer service and always smiling.

WORST CUSTOMER SERVICE!!! I walk in today looking for a drink and soup. Something quick to eat. Later I walked around looking for a fork but couldn’t find one. Then the employee gives me an attitude and says «sir what do you need» I’m like I’m looking for a fork do you have some. He starts arguing with me about why I’m walking were he mopped? We start going at it I tell him wtf you want me to do fly around the fucking store. I obviously got to walk through there. He starts cursing back saying but why the fuck through there I just mopped. I told look I don’t get fucking mad when a customer comes to my job and walks around where I just mopped so why should you. It’s a fucking store obviously people will walk wherever they want to find what they need. And as I’m about to walk out he tries to give me a fork. I’m like couldn’t you have done that minutes ago instead of me having to argue with you. 7 – 11 employees need to get there shit together.

I moved back to Evanston about 2 weeks ago, after being gone for 5 years, so that I can finish studying for the Illinois bar exam at the end of July. I came in at about 2:00am this morning (I’m studying for the bar and my sleep schedule is really screwed up) for the usual sort of things: Rockstar, Sour Patch Kids, and something salty. Usually I’ve been going with Doritos or something, but the nachos with FREE CHILI AND CHEESE caught my eye. PERFECT. The little condiment station was short on salsa, but there were plenty of jalapenos so I forged ahead.
Usual ritual: open the bag of tortilla chips, dump into the plastic tray, apply heatwed «cheese» sauce from dispenser, apply jalapenos and salsa (then pay, walk home, and consume the physical embodiment of my misery that is a 2am convenience store «dinner»). The lone attendant was behind the counter doing things, and I noticed that he came over and looked at me while I was fishing some jalapenos out of the brine they were floating in, but thought nothing of it.
I go to check out and the guy rings in the nachos bag UPC – $ 2.99, as advertised on the shelf – my energy drinks and Sour Patch, and then sneaks in a $ 1.00 «GROC TAX F» charge that he had to manually enter. Um, what?
«What is the extra dollar for?»
«The chees! For chees!» *gestures sternly at my nacho tray*
«The dispenser clearly says ‘FREE CHILI AND CHEESE.’»
«Only a little! You did too much!»
At this point, I realize he had been cheese and topping Nazi-​ing me moments earlier. It also occurs to me that the non-​ketchup, non-​mustard hot dog condiments (mayo packets, salt and pepper packets) were also squirreled away behind the chili/​cheese dispenser. These guys are playing the cheapass game!
«Are you serious? There is another 7Eleven on Emerson and I am happy to take my business there.»
«Too much chees!»
«Then you should take down the FREE CHEESE SIGN. You’ve lost my business; I will walk the extra block to Emerson from now on.»
«Fifty cent! That OK?»
«Listen, I’m not going to negotiate with you over nacho cheese at 2am. You will never see me in here again.»
Seriously. It’s not like I’m some stupid stoned teenager or some freaking bum who is trying to get a pound of nacho cheese and pay for it with a handful of change. The location on Emerson (by Philly’s Best) may be in a somewhat older retail space, but they have just as good a selection of products AND don’t do this nickel and dime shit. One of the Emerson guys even remembered me and my name after I’d been living away from Evanston for basically five years! I won’t bother with the Davis location again.
And yes, I realize it’s more than a bit petty to post a bad review over some late night nacho cheese cheapassery, but seriously. Either this guy made a snap judgment about my cheese consumption and sua sponte decided to tack on a surcharge, or – more ridiculously – there has been some sort of staff meeting or memo about counting the number of seconds that a customer is pushing the cheese button. It strains credulity. I have pictures of the sign, the receipt, and my «overcheesed» nacho plate (which, for the record, ended up with totally dry chips on the bottom).

I like this 7 – 11. They have a decent selection of items and the interior is clean. Staff is friendly (enough), and they have pretty good deals if you look carefully (a good sale on Hot Cheetos = I literally had 6 decently sized bags in a week).
If I’m not mistaken, I believe this location is open 24/​7, which has been a lifesaver when I forget to pack lunch the night before (usually I go to whole foods, but it’s not open before 7AM).

The customer service at this store used to be excellent. As the previous reviewer said, «It’s a 7 – 11, so you know what to expect,» but until this store changed ownership, it actually exceeded that expectation. Even the late night employees used to be upbeat and friendly.
Now — quite the opposite. I can deal with sub-​par customer service, but it’s downright atrocious now. Tonight, I was the only customer in the store at about 10:30pm. I took my time — spent about 5 minutes browsing and picking out my late night snacks. Once I made my final selections, I made eye contact with the guy behind the counter, making him aware I was ready to check out. For another minute or so, he continued texting on his iPhone. He rung up two of my three items, but went back to reading his texts and chuckling to himself before finishing and bagging my items. He then stepped over to the other register to begin ringing up another customer who had just come in. This seems to be standard practice now, and while I can see how it can expedite things, it’s just rude. He didn’t even bother to say, «Your total is _​_​,» or «You can swipe your card now» before abandoning me so he could hurry up and get rid of the other guy taking up his precious texting time. So, I just took it upon myself to swipe my card, take my bag, and start to leave when he stopped me to say, «Wait up, buddy. Select ‘credit’ or ‘debit.’» Finally he has to acknowledge the human being standing in front of him when it’s time to get his money.
Unfortunately, this is not an isolated incident, which is why I wanted to write this review about my «buddy.» Any time I go to this store at night, this guy is behind the counter, and if he’s not super drowsy and possibly drunk/​high, he’s on his phone. Either way, his mind is elsewhere, and he doesn’t give a damn about the customers who contribute to his paycheck.
I work in customer service, so I have a lot of patience — but it’s about more than just doing your job. I don’t care if it’s just a 7 – 11. For starters, have some decency and at least consider saying «hello.»

Typical 7 – 11 downtown. Nice location and a decent selection of snacks. In the end, it is a 7 – 11, a know what to expect.

I never mind waltzing into this 7-​eleven. Not to be confused with the location at 817 Emerson, this 7-​eleven is in a busier section of downtown Evanston and fairly close to the Davis purple line stop. I’m surprised that this is the first addition of the business, as I’m always seeing people coming in and out. Those who work here are more on the relaxed side, but friendly when you need assistance. I’m glad that there’s a little store to run to when I don’t feel like walking all the way over to CVS. Some of the snacks in the aisles could be less pricey, but you’d be surprised by what you can get here for a much better deal than what you end up paying for at Whole Paycheck. Thanks to my desperation to type a review, I am now in desperate need of a Slurpee!