Gerber Collision & Glass

I saw the good review on Gerber and wanted to give it a shot. I backed into a post and put a grapefruit sized dent in my back left bumper; however, it literally looked like you could just pop it out with your hands (do not try this, you might crack the plastic unless you do it right). I called in and made an appointment. Upon arrival everyone was pleasant and helpful. I pulled my car around to show the estimator the damage. I was expecting at most a $ 100-​$ 150 estimate to remove the dent and then do a little buff and paint above the dent where part of the fiber glass had a little knick. The guy tells me that I have to replace the entire bumper because the plastic was stretched. I have a little heart attack because I have watched videos at this point showing people using a heat gun to warm up the plastic and then push it out. I thus thought the majority of the estimate would be for buffing the fiber glass and chip out. He goes to his computer and says there is a non OEM bumper that is cheaper by $ 200 and I said sure. At this point, if something is $ 200 cheaper I am thinking a new bumper wont be too bad cause it is just a big piece of plastic. He prints out two estimates, one for $ 600 for just the bumper, and one for $ 700 to buff out the scuff and paint it. I almost fell over. He would not even give me an estimate to just pull the dent out. I walked out the door. Instead, I followed instructions myself, and using some boiling hot water and my arm, I gently pushed the dent out and it looks darn near the same. FOR FREE… I understand companies have to make money, but it should be assumed that the cheapest option possible should at least be quoted. The guys across the street at CARS of America live by this motto and I have never trusted anyone more with my car. Disappointed in my experience, but just another lesson on learning to do everything myself.

I was very pleased with the excellent service. They were honest and very accommodating of my schedule.

Excellent customer service. The owner personally called to apologize for the misunderstanding with my father and then went above and beyond to fix it. I can’t say enough how much I appreciate when businesses care enough to be accountable. Highly reccomend.

Made an appointment days ahead of time. Called the morning of the appointment to confirm and suddenly they are overbooked. Wasted days with a broken windshield waiting to have it repaired. Crappy customer service and no followthrough.

Disclaimer: I DID NOT GET MY CAR SERVICED HERE.
I give it 1-​star review because their estimate was literally twice what the other places are charging. I just needed to repaint my bumper because I had a few MINOR scratches on it (I’m a little OCD, yes). I came in to ask them what the estimate would be, and the lady came out took one quick GLANCE. That’s right GLANCE, and said it’ll be $ 700 – 900. For painting a BUMPER??? Mind you, I don’t drive a Mercedes — it’s a Nissan 2014. I told her I got an estimate in 2 other places for $ 450 and she said I should just go with that… lol… seems legit?

these guys ruined the possibility of repairing my tiny chip on my windshield. they came out and attempted to repair it. when they completed it seemed that they didnt do anything at all. the crack was still there with seams and all. they had attempted to drill a hole in the middle and put glue/​resin in there but it did not reach the seams of the crack. i refused to pay them. the only part that was patched was the hole that they drilled. it essentially looked the same as when they started. i then brought it to someone else to have them attempt the repair but they could not do anything other than replace the windshield. they said that once the glue is in there the glass can no longer be repaired. if i only had gone somewhere else initially i would have a properly repaired windshield. i went to gerber because it was convenient and i got screwed.

Needed repair on a Pontiac G6 after damage. Whole panels, lights, bumper repaired. So fast, do friendly, and so reasonable with above and beyond service. It’s our third time meeting Gerbers’ services in five years, and we won’t goo anywhere else!

I’ve had multiple occasions to visit Gerber for help, most recently following a frustrating find of a damaged panel while parked. Rachel was very friendly, quick-​thinking and helpful, while Ziggy expertly touched up the dent and paint, saving me the hit to my deductible. The no-​charge was such a pleasant surprise. Rachel, Ziggy and MJ made the positive experience and I can’t recommend the Gerber team any more highly.

Excellent experience. No-​one is happy to spend money fixing their car; and the staff at Gerber, Evanston were so incredibly personable, knowledgeable, and customer service oriented. They all made me feel they appreciated my business and answered any and all questions I had. Rachel was an absolute pleasure to work with and I would definitely recommend Gerber’s services. And, my car looks fantastic now!

Someone decided to leave a sizable dent in my less-​than-​one-​year-​old car (gotta love city parking) and since the paint wasn’t scratched I thought I’d stop in to Gerber based on the reviews to have them see if they could bang it out.
Well a mechanic named Ziggy took one look and offered to do it then and there. Ten minutes later they were done and no more dent!
I go up to the counter and Rachel, who had initially helped me, said it was on the house! I was floored! What is this magical place? Well you can be sure that if I need some collision work done, I will be going to this Gerber. –5 stars

I took my car into Gerber Evanston to have the bumper repaired from an accident. At the same time, I personally paid to have a windshield ding repaired which was ~$ 90. I wasn’t sure how the windshield repair worked having never done it before. They told me that the repair had a lifetime guarantee so I went ahead and did it.
When I picked up the car, the work looked good. However, 1.5 months later the windshield cracked out where the ding was. I took the car back to Gerber Evanston and they said that they could replace the windshield and I would just get a credit for the original repair cost. So ~$ 300 new windshield less $ 90 to have it fixed. I argued that if they looked at the ding repair, all of the resin material had popped out and all that was left was the drill hole they did and the cracks from it. My argument was that their repair actually weakened the original issue and contributed significantly to the new larger issue. Also they had told me that there was a lifetime warranty. They said that the warranty only means that the original repair cost can be applied to a windshield replacement. They also said that the type of ding I had (a bullsye ding) never works to be repaired. Why didn’t they tell me that from the beginning!
So I called corporate Gerber, talked to many people and got the same answer, left messages for managers that were never returned. I then went to another Gerber location that I have used before — Gerber Buffalo Grove. They told me the same thing. I then called national Gerber again and pretended I wanted to get a bullseye ding repaired. The person said that they can’t guarantee that it wouldn’t crack out but they have very good experience with the repairs holding. She also reiterated a «lifetime guarantee». I then said I actually have a ding that cracked out… and she changed her tune and told me the guarantee was just the credit.
IN ADDITION, when the weather warmed up the paint from the bumper repair started bubbling where they used Bondo to fill in the holes from the other driver’s front license plate bolts. Gerber Buffalo Grove said Gerber could fix it but because they refused to take responsibility for the windshield and now both items they repaired were faulty, I refused to let them touch my car.
I am now having another body shop repair my car. They said that Gerber didn’t allow the Bondo to dry long enough which caused the permanent bubbling.
I will never use Gerber again. Horrible quality work & customer service. Use Bee Zee Body Shop in Skokie instead!

They’ve been a great help-​kind and courteous. Make the experience as easy as it can be.

I stopped by Gerber this morning to get an estimate on some body work. Dana and Rachel were very friendly, hospitable, took the time to answer any questions and thoroughly went over the estimate. I have used Gerber in the past and would not hesitate to go back, if the need arises. Dana and Rachel are excellent to deal with.

Gerber has sincerely tried to make things right. They gave me a good price and quick service (once parts were in) on my most recent repair, so I am adding a star. I plan to go back again for future work and if the reporting of parts being in is up to snuff next time, it will be back to five stars.

Gerber fixed our car after a minor accident. They worked with our insurance, the work was done quickly, it was a positive experience. I stopped there today after noticing someone hit out Honda CRV and detached the bumper. Dana greeted me, was friendly, took a look, and said it was a simple fix. She had one of the guys reattach it with some special screw, and I was on my way, 10 minutes later! So great! These guys (and gals) are now officially my auto body shop!

I stopped in to Gerber Evanston, Greenbay Road Saturday morning. I went to a few places getting estimates to replace my buckle on my seat belt. Dana, was so nice to me and explained that American Honda would replace that for nothing. A recall that no one else told me about. I had it done through Honda and it cost nothing. Thank you Dana for the friendly service, I definitely will tell my friends & family, as honesty is very important these days, we all need to make a buck but with a first time impression like this im a loyal customer.

I worked with Gerber when my insurance company referred me to them after a minor fender-​bender. Dana, Rachel, and Kelvin did a wonderful job and were really great to work with.
Dana processed the estimate and was extremely thorough. She has worked in this industry for a long time and is extremely reassuring and helpful.
They kept me up-​to-​date the entire time and when they found a previously unnoticed issue, I got a call immediately. There were also some other dings on my car that they graciously buffed out/​touched up. The work was done several days earlier than quoted and when I noticed a ding that had not been taken care of, they immediately fixed it. My car was sparkly clean to boot!
I would happily recommend them!

My car was hit overnight and my insurance company sent me to Gerber. As it wasn’t my usual car service place, I was anxious to go, but ended up pleasantly surprised. Dana (the woman who does the estimates and handles the business) was amazing. She was super friendly and really knew what she was talking about. My estimate said the car would take 12 days to be fixed. However, I walked out with a brand spankin’ new bumper and quarter panel in THREE days! They even washed my disgustingly dirty white car-​inside and out.
I highly recommend Gerber to everyone, they did an excellent job with my car, and the customer service was impeccable. If you need collision repairs, Gerber is the place to go.

I spent less than 45 minutes dealing with Gerber. So am I qualified to review? Yes, because I spent less than 45 minutes dealing with Gerber.
Phone call to arrange estimate to replace my side-​view mirror: maybe 2 minutes
Estimate itself: 20 minutes, including the offer to remove the dangling mirror altogether so it wouldn’t bump against the door as I drove
Part drop-​off, since I’d bought it myself: 3 minutes, two of which were waiting in line behind a woman multitasking her Gerber business with some other business on her cell phone (paging Stephanie Tanner)
Installation: 12 minutes, max — I had time to make a move in Words with Friends and not much more
I can’t speak to pricing for paint and labor because I have never had to replace a side-​view mirror before and hope to never have to again. But I would go back to Gerber if lightning struck the same place twice. That’s not to imply that lightning was responsible for the de-​mirroring. It wasn’t.

Although I never look forward to going to a collision repair shop going to Gerber makes it pleasant to undo whatever damage has been done to your vehicle. They are very professional at this location — quick to give estimates and throughly explain what needs to be done and options you have.
Today I had the side mirror on my SUV replaced because someone hit it as they passed my car when it was parket on the street. On Monday I got an estimate from Peter which took less than 10 minutes. I agreed to have the work done and he must have ordered the part right away because by Wednesday they received the mirror and finished painting it to match my vehicle.
When I stopped in today they had it all done in 25 minutes while I waited. Robert the manager noticed the light was on because my windshield washer fluid was low which wasn’t related to the mirror. He went above and beyond by having them fill the fluid up when they washed the car!
Wow…I can drive safer now with my brand new side mirror and plenty of washer fluid to clean the windshield.
Thanks Gerber!