Social Security Administration

When calling numbers, they called out of order skipping from A8 to A12. A woman with A9 went to find out why, when the over-​entitled-​feeling mall cop stopped her, physically, and told the woman she has to wait her turn.
Then the woman at the window who was seeing my friend told her she needed her birth certificate to prove she was a female instead of a male… she’s been a female her whole life. Then they wouldn’t take her passport that says «F,» not «M,» even though she obviously needed her birth certificate to revive said passport.
Lastly, we asked the woman if there’s a way to get your social security card with just a birth certificate, to which they said it is «not a form of identification,» even if a parent accompanied the person and a birth certificate. The ONLY way to receive a social security card without a state ID or driver’s license is a certified doctor’s statement.
This place is unreal.

This particular worker at the front desk… white, medium length blond hair in her 30s with some Chinese character tattooed on her right arm… she is a real piece of work. She is incredibly rude and extremely condescending. She needs to get some basic customer service training. Please, do yourself a favor and avoid this office if possible.

The employees there are unbelievably rude and so out of line. My son has a serious mental illness. After them claiming the signature was not his on the paperwork we brought in one of the employees ripped up his paperwork and accused him of fraud then called the supervisor he proclaimed «you committed fraud and your benefits have been stopped. Another employee leaned out his opening and screamed liar, liar liar in his face. This was all because my son prints his name, which is his signature.

HORRIBLE OFFICE AND THE EMPLOYEES ARE THE REASON!!! I understand they work with the public and the public is not always reasonable or nice but not everyone is that way. I was there to report a death and felt the anger seeping out from the employees from start to finish. Even the security guard was unpleasant and rude. Why do they get to treat people like garbage and get away with it? There needs to be accountability for their actions just like everyone else. I got wrong info from 2 employees there and the last employee was shouting instructions at us as we left. Find some place else to go because these people are scum!

I was here (at the Evanston Greenbay road SSA office) today (28-​Aug-​2014) at 3.20 pm and saw the revised timings displayed for the office that they are open only till 3 pm (and not until 4 pm as displayed on several websites).
I did try calling to confirm before I drove from home but was not successful in reaching an operator.
I have requested the web master on Unilocal to update the timings for weekdays as 9 to 3 pm except on Wednesdays when they close at noon

This was my first experience with a SS Admin office. I went in to get a new card, as the one I had was 40 years old and I needed a new one.
I got there at 8:55 am. There were about 8 people in front of me. They opened the doors promptly at 8:59.
The security guard was extremely helpful in directing people to the computer kiosk where you need to sign in. BTW: You can make an appointment, I didn’t know that nor did I have one.
Once I quickly filled out the prompts on the screen, the security guard told me what form I needed to fill out and directed me right to them.
The office staff was FAST! I waited about 6 minutes before I was called.
The man who helped me couldn’t have been nicer and had a great sense of humor.
I was out of there 2 minutes later with a new SS card on it’s way in 2 weeks.
Excellent experience. I appreciate our government employees even more. Thanks SS Office! D

Been to more than my share of offices across the country. This is one of the most miserable field offices I have ever experienced. Long lines at the office. Abysmal customer service. Voicemails that are not functional. Phone calls that are not returned.
Better chance at calling the national number than working with these losers…

As a naturalized citizen, I have been through my share of immigration/​social security offices. This visit was by far the fastest. Even though I live in Rogers Park, I decided to go to the Evanston location because I figured it would be faster. I was right! I arrived at around 10:10 and was out by 10:30. The person who helped me was great. I don’t know what the SS offices are like in North Chicago, but I bet they are much busier, so this is definitely an option, especially if you have a car (but CTA accessible too).

I went there to apply SSN last week, but experienced a computer system down. The officer photocopied all my documents and said she will do the application and mail me the reference number. One week passed and no mail was sent to me. So I call their hotline; the receiver checked that they don’t have my application at all. The possible reason I am being told is that they might toss away my document copies. I don’t understand how that happens. I need to go there again. Waste of my time. Terrible experience.

It’s been nine months since I stepped into a Social Security office. For good reason. At the Fairfax location in Virginia, my boyfriend and I waited nearly three hours to be called up to the window (for a replacement card). I misplaced mine during my move. This branch is small, and there was only one window opened on Tuesday morning. There were about a handful of customers, so I only had to wait 15 (!) minutes. You don’t hear that every day. I was out in ten minutes. Woohoo! It was quick, easy, and painless for a bureaucratic agency.
Here are my useful and should-​be-​obvious tips to prepare yourself for the SSA:

Decent experience — it’s in a strip mall with Walgreens right off of Green Bay Road — passed up Jilly’s on my way and got hungry. It’s really small but the people working there are overall pretty friendly.
Here’s a tip — go online and download the form so it makes your experience that much more fluid and quicker. I got there, waited about 15 minutes, turned in my forms — that took a whopping 5 minutes and was out of there and still got to stop by Jilly’s on my way back.
PLUS I got my new ssn card in less than a week — woohoo! And it was a free service — finally something that is free in the whole wedding/​post-​wedding world!