U-Haul Moving & Storage of Evanston

Great overall experience. Organized staff and crew. Truck was clean new and just what we expected. Will use again!

In late October we needed to use this u-​haul location and Evanston twice in two days I want to do a small move with a van and the second day to do a one way out of state move for the truck both times that I showed up the employees were friendly helpful and quick I was satisfied with the service and would recommend anybody to go there.

The day after I returned by rental van, my card was charged for fuel and insurance — even though I had refused the insurance and gassed it up. I have called the store three times, and am still waiting for a manager to call me back. Two calls to the corporate office have led nowhere either. If you rent here, pay cash.

Decent rates but these guys are scam artists. Do not trust them. Make sure to check your gas level and milage closely. They mark the gas level as ¹⁄₈ higher than it is when you pick up the truck and then mark it as ¹⁄₈ less than it is when you return it. They then have you authorize electronically saying ‘ok your good to go’ and email your receipt ten minutes later after your long gone from the lot with an arbitrary gasoline charge. And after a long day of moving I doubt anyone has energy to come back and fight them over 8 – 16 $. Other than that it was an easy process but because of the dishonesty and unethical business practices I will not use them again or recommend them to anyone.

Came here to help a friend with some boxes. The worker was nice and courteous. We even scored some free boxes from their free boxes bin in the back! They seem to be under construction so part of the store is holed off, and my friends and I were hoping that some baby animals would lick our faces when we peered over the partition. (alas, we left slobber free)
I went back a few days later to rent a van to acquire my friend’s couch, and the same guy helped me with that as well.
It was easy and quick.

Horrible, horrible, HORRIBLE! My husband and I went to this location to rent a truck and tow for our car. This guy named Paul was supposed to help us attach the tow and secure our car. He just stood there and told my husband how to do it and left us there while he went to look at a manual because he had no idea what the hell he was doing. So, I go back inside asking for assistance to make sure that we are doing this properly and they send Paul back over. Again, he just kinda stands there and stares at us then tries to improperly attach the chains to the bottom of the car. My husband corrected him and showed him the instructions say to do attach the chains a different way. Paul, with a confused look on his face, responded «oh, you’re right» after seeing the instructions. I would have appreciated getting some more help and from a more knowledgeable person. I didn’t realize paying for the stupid thing meant you’re all on your own, best of luck to you, and fend for yourself. We’re making a 12 hour trip with this thing!

This place is unprofessional and has terrible policies in place for its storage unit business. I rented a storage unit for two months and 5 days. When I went in advance of moving out in person to pay what I assumed would be a prorated amount for the last five days, I was told — «Don’t worry about it. You’re within the 6-​day grace period. Just move out on the day you plan to.»
The day I moved out, I received an email saying I had a late fee charge. When I checked out, the manager confirmed that the charge was erroneous and closed the account. (She also did not know the actual height of the loading dock door, which meant my movers had to use the side door to load. That seems like fairly basic information a facilities manager should know. Thanks for the additional hour of moving time I had to pay for as a result.)
Come to find out, UHAUL not only emailed me a late notice, but sent the emergency contact I was required to give them a written letter about my «delinquent payment.» Awesome. Thanks for that. Because I need my relatives thinking that I’m a deadbeat. Again, when I called the office to confirm, I was told that I didn’t owe anything.
If there is a 6-​day grace period, then why are late notices auto-​generated? Why is this not fixable by better coordination with local and national offices? Additionally, I’m not sure we agree on the definition of «emergency.» In my mind, that would be a case where I’m incapacitated or dead and someone needs to get my stuff out of storage. Or the unit is months late on payment and they need to sell what’s inside. I don’t appreciate my relatives being hassled over a non-​existent late payment, which, even if it were real, would have been less than 7 days late. Really? That’s an emergency?
Bad experience all around. Store your stuff elsewhere.

Orwin helped me fill up a propane tank and the whole experience couldn’t have been easier. He was high energy and engaging. Explained the mechanics of the fill and tank, and he generally made the Uhaul experience pleasant.
Will be back when the tanks empty.

My review is negative 5 stars. I’ve never had a worse moving experience.
In July, Uhaul quoted me a price for a 2 day truck rental.
In August, they called and said the price was increasing $ 150 and I could only have the truck for 6 hours. I spoke with a manager, agreed to split the difference, and changed the pick up location so we could have the truck for the full two days.
A week later, the same thing happened. They increased my price again, shortened my booking AND gave me a smaller truck. I spent another hour on the phone with them to figure out how to make it work.
In talking to several managers, I learned that booking a uhaul does not equate to a confirmation. They reserve the right to change your reservation at any time.

I reserved a 14′ truck 2 months in advance. When I showed up to pick it up they claimed I had never made a reservation. This was bull crap and they clearly just sold the car to someone else. Had to buy a new truck, a 10′ one, that was way too small for all my stuff. The employee at the counter also had a bad attitude and was not the slightest bit friendly.

Honestly, this is the best (albeit only) rental truck experience I’ve had. That said, after hearing horror stories from Unilocal reviews and from friends at other UHaul/​etc locations, I was expecting the worst. In sum:
1) When I called on a Sunday morning to make the reservation the dude was super friendly, pleasant and helpful. I received a confirmation email within minutes.
2) When I showed up on Friday morning for my reservation time, they had the van I requested. Friends had warned me to call and confirm the day prior, which I didn’t do, but it was all set to go.
3) The guy I dealt with at the counter (Marcus?) was very helpful, courteous, and walked me through everything I needed.
4) The two guys who did the vehicle walk-​around with me were cracking jokes and having fun. They were surprisingly cheerful for 10:30am on a Friday morning, and nice to me and my dad.
5) When I came back 4 hours later, they were still super helpful (different guys) during the walk around and when I returned the vehicle.
I really hope I never have to move again because I’m so over the process, but if I do, I would have no concern using this UHaul location.

Convenient and quick.
I’ve used this location a few times over the years, and the service has always been great, which is why I keep coming back.
If you’re there at the beginning/​end of the month (i.e. when everyone is moving), prepare for it to be crowded, and reserve your truck ahead of time.

Excellent customer service. A staff member helped me move my extremely heavy mattress free of charge and I threw him $ 10 as a tip. They listened to my needs and definitely helped me out. Plus the location is clean and quiet.

Before renting from Uhaul first consider literally just picking up your things and strapping them to a mule. This approach would have saved me time, energy and money.
I reserved a truck and tow dolly from 1200 W Fullerton. «Reserve» at Uhaul means tell us the place you want to pick your truck up and we’ll ignore that completely. So we had to go to Evanston, IL. I live in the Gold Coast. No apology, no discount, nothing. So we make the trek up to Evanston and that’s where the real adventure began. We. Waited. In. Line. For. AN HOUR AND A HALF!!! This doesn’t count trying to communicate with the representative or getting our equipment, just physically standing in line. When its finally our turn we rejoice in jubilation because I’ve already made a reservation and we’ll be on our merry way in a jiffy, right? Wrong. There was ONE guy running the counter and it was clearly his first day. Fast forward about 30 mins of unnecessary, mind numbing back and forth as to what we had reserved we finally got out of there. Good thing we also reserved furniture pads and a dolly to move boxes because they forgot to give us those.
I know what you’re thinking, thank goodness they at least gave you a $ 50 guarantee rebate right? Nope.

PROPANE & BOXES!
This is not about their storage or truck rental.
Many people don’t realize this place does 20lb PROPANE tank refills.
As another reviewer mentioned, the exchange places where you «exchange» your tank for a «full» one gets you a «less than full» tank. A 20lb tank is called that because it is rated to hold 20 pounds of liquid propane.
The exchange places at Home Depot and Lowes and… well everywhere else only give you 15 – 18 lbs.
This place gives you the FULL 20 lbs and they do it fairly quickly and cheaper than the exchange places!
One advantage of this service is that if you are low on propane for grilling, you can just top it off and pay for only what they put in it. You can’t do that at the exchange places.
Also– BOXES
They have the best selection of packing boxes I have ever seen. And the prices are cheap too. This is the place for odd-​sized large boxes

Convenient enough.
Rented twice, both reserved online a couple of days before. They gave me the truck I wanted at the price quoted online, and the process was relatively quick.
The employees are polite enough. The trucks themselves are… dirty. Kind of meh trucks that haven’t been taken good care of, but they’ll do the job. It’s clear that no one cleans the insides though, especially the people-​occupied area.
The afterhours drop off is very convenient. I’m not sure every location offers it, but here, they made sure to tell us we had that option, and we’ve had to use it both times.

We were very disappointed overall by our U-​Haul experience here. Very very poor customer service and the vehicles are less than reliable. U-​Haul the company has the brilliant strategy of outsourcing all of their services. If a truck breaks down, it’s not U-Haul’s fault, it’s the repairman’s. If no one shows to the shop where you’re supposed to pick up the truck, it’s not U-Haul’s fault! No one is held accountable! We will never rent from U-​Haul or this location again. MUST AVOID.

This U-​Haul location is so friendly. I had some changes to make on my order and they were very responsive and helpful. Would use this location’s services again! :)

I can only speak of the propane service, as I have never rented a truck from these guys, but the service was quick. Also, they had a dollar off coupon on their website, which was a huge plus for a cheapskate like myself.
With all the propane exchange services at all the big box stores, why do I bother having it filled myself?
a) I bought the propane tank new, so I know the tank has not been abused and not ancient.
b) At the exchange places, they fill only 15 lbs of propane but charge you for 20 lbs.