Wil-Ridge Auto Service

My husband and I have taken our cars to Wil-​Ridge for years and value John and his team for their honesty. Most recently I took my Subaru with 50,000 miles to Wil-​Ridge after the dealer told me (after a «free» oil change) that it needed approximately $ 4,000 in repairs. John and the mechanic checked out the car and told me that there was nothing that needed to be repaired now. He didn’t charge me for looking at the car.

Wow. Best auto mechanic experience I’ve ever had. Cole garage in SF was pretty good. But John was friendly and funny and did great work. The turn-​around time was quick and did a nice clean job for me.
I would drive dozens of miles to go here and get repairs done if you can. Seems very honest and professional.

If you’re looking for good customer service, Wil-​Ridge Auto Service is as good as it gets!
I made a stop here a few weeks ago to have a tire patched. They were able to get me in right away. Quick, easy, affordable. Done.
Then I started to hear something funny and didn’t know if it was worth me calling the dealership to set up an appointment. You know how that goes. I called John and asked his opinion and he told me to bring it in and they would check it out and tell me if it was safe to drive and if it needed a repair. I was able to bring the car in the very next day, they took a quick look, determined it was safe to drive and what might be the cause and sent my on my way to make an appointment with the dealership (car still under warranty.) No charge.
EXCELLENT service! Thank you Will-​Ridge!

Will Ridge worked on a Cadillac my son inherited from my Father and the car was in need of much work.
John was up front and gave me good honest advise on how much to put into the vehicle. I appreciated his advise and went with it.
The car runs great and I feel confident my son can take the car back to school safely!
Thank you John!

I’ve been taking all my cars here for years, and am finally getting around to a review, although they deserved one a long time ago. I’d had Wil-​Ridge recommended to me by a friend who liked to tinker on old cars an trusted John. I’d had a few bad experiences with other mechanics, including the dealer I got my car from, and after bringing my first car to them, have been taking every car ever since to them. We don’t let anyone else touch our cars, even for oil changes. On my first trip in with my first car, John honestly told me to get a new car. The repairs it needed would cost more than the car was worth. I appreciated the honesty over them just trying to make money. They are honest, reasonable, and flexible. As best as he can, John tells us what repairs we’ll need the next time our cars come in for an oil change, so there are no surprises and so we can financially prepare for it. He also doesn’t discount us when we say «something isn’t right» — whether it is a noise or something doesn’t feel right. He can find the problem and fix it every time. We live a half hour from the shop, but wouldn’t think twice about trusting anyone else with our cars.

John is the man. Professional, courteous, and honest. Exactly what you want and need in a mechanic. Highly recommended.

John and the guys did a great job and got it right the first time, just as they always do!

These guys are good and honest. When the catalytic converter on my Subaru failed they diagnosed it and suggested that I go to the dealership because it was under warranty (I didn’t know that an extended warranty existed). They didn’t charge me for the diagnosis. Further, I heard a rattle and though it was the spare tire. I had the oil changed at Wil-​Ridge and they informed me that the exhaust system had not been tightened properly when they converter was installed which they fixed.

It totally makes sense that now I’m moving away from Chicago, I’ve found a doctor AND an auto repair place I love. I am sad.
Good price for some minor repairs (belts) that needed to be made, went back several months later for an oil change and an issue they tweaked at no charge.
Thanks for everything, John and all. I hope to find an equivalent repair shop in Portland!

I’ve been bringing my cars to Wil-​Ridge the entire 12 years I’ve lived in the neighborhood. I have to echo what the other reviewers have said. John is a no-​BS, straight-​shooter. He treats customers with respect and a good dose of humor too. The prices are incredibly reasonable, and I trust their work without question. Even if this place were not a short walk from my house (which is AWESOME, btw), I still would give it my business. The 201 and 206 buses go right by here, so other single-​car Evanstonians have good access too.

I appreciate the guys at Wil-​Ridge and how well John takes care of our car. He is wonderful to work with and goes out of his way to accommodate my work schedule. I appreciate his sincerity when discussing the best course of action for my vehicle and have never been disappointed in the work or service. These guys are professional, kind, and I would easily trust any one of them. Thanks for caring for our car and for us!

We started using the services of Wil-​Ridge Auto 25 years ago when they were in Wilmette. We have always gotten excellent care for all our cars over the years. John has provided excellent care helping them run well and for a long time. He has provided solid advice to our children when they bought used cars. You can trust John and Wil-​Ridge to give you great honest service.

I have been a loyal customer for several years now at Wil-​Ridge. They are excellent to work with. They tell me my options, and they make thoughtful recommendations that have my best interest at heart. I agree with other reviewers about no B.S. Their service is excellent. For example, they have helped me with a ride after I drop off the car. Small things like this add up to a great customer experience.

We had a really good experience with Wil-​Ridge Auto recently. We felt like John was giving us honest advice to replace our vehicle, even though it would have been more lucrative for him to charge us for a bunch of repairs. We will use them again in the future.

I’ve been here a few times and have very positive experiences. Overall, John tells you the way it is, gives you a fair price and won’t BS you. Gotta respect that at a car repair place.

Wil-​Ridge! I’m a fan! If only I had a go-​to auto repair place like you in the city!
So anyway, I’ve been coming to Wil-​Ridge for «replacements» pretty much since I’ve had my car: replacing headlight bulbs, tail light bulbs, windshield wiper blades, even tires. Every time I’ve pulled up to the garage door, they’ve opened right up, let me in, and someone has stopped what they’re doing to help me and get me on my way as fast as possible. AND considering I am totally incompetent when it comes to car parts, these guys are really nice, take the time to explain things, and you don’t feel in the slightest like you’re paying too much or making an unnecessary repair.
If they don’t have a part for your car, they’ll order it and it will usually be there the next day. As for the repairs they do, like John (might be the owner?) says, «We do everything.» Say no more.