A G Quealy Towing

These guys towed my wife’s vehicle from a lot that she was allowed to be in. We got the owner of the lot on the phone and he told Quealy that my wife’s car was allowed to park where she was parked, and Quealy refused to release her car. They claimed that an unsigned note on her windshield allowed them to tow the car, and claimed that they were confused about what the owner was saying, so they couldn’t release our car.
After an hour on the phone with the police, the owner of the parking lot, and the manager of the towing company, they finally released the car that they shouldn’t have towed in the first place. At best, that was a waste of our time, at worst, that was theft.

I actually had a very good experience with this company. I was very angry with AAA but when these guys showed up the tow truck driver was very professional and very helpful. He took care to make sure I was safe and that my car wasn’t damaged. I think the driver’s name was Danny. This was my one and only interaction with this company and it was a good one. If you ever have to use this company I hope you get this guy. He was very friendly and knew what he was doing.

I tried to put zero stars, but it would not let me.
Quealy is the rudiest and least helpful tow truck company I have ever dealt with. DO NOT USE THEM!
I had 2 completely flat tires on my car so I called AAA to get someone to come tow my car. When Quealy arrived the driver he didn’t say hello or ask how i was doing just seemed extremely irritsted that he had to respond to a call. I said hello and thanked him for coming. He didnt ask me how I was doing or anything. Just looked at me. He immediately told me he wasn’t going to tow my car and he would just put my spare on then I could go get air in the other tire. I told him I had already tried to put air in the tires and it wouldn’t hold so I would just like my car towed. He said it was a better idea to go with his plan and he wasn’t going to tow it. I told him I wanted it towed again. He got mad at me, did not respond to me and just started throwing all of his equipment around my car.
Then I go inside and luckily my husband hadn’t left for work yet because he said that you can’t tow an all wheel drive car with a pull behind tow truck. He worked on cars when he was younger so luckily I was able to stop the driver before ruining my car by towing it that way. AAA had told Quealy on the request that it was an AWD car and they did not car to send the right truck. So my husband called Quealy to take to a manager or supervisor to tell him how rude the driver has been and how we need a different truck. The manager was not apologetic to my husband for the way his employee was acting and then said he would send another truck if he insisted but it would take a very long time and that he should just go with the first one. Finally they agree to send a flat bed tow truck.
I went out to tell the driver what was going om as a courtesy so that way he didn’t keep working on setting my car up to be towed. He was in his truck. Rolled down his window for me to talk, would not look at me and then rolled his window back up without responding to me.
When the flat bed arrived I went out said hello and before I could ask the driver how he was doing. He interrupts me to yell at me that I should have went with the first truck. And I told him that my car is AWD. As he light up his cigarette and blew smoke in my face he said your car is going to get damaged when I tow it so I need to sign these papers so I am not held liable. I said I would not sign that because my car is new and there is no reason it should get damaged. He said he wasn’t towing it unless I signed them and that he could leave right now because he didn’t have to tow my car. I said I am not signing anything and that his job is to safely transport my car. He called his boss who said if I didn’t sign then to just leave. The tow truck driver said I’m not towing you. It’s not my fault you pissed someone off and slashed your tires.
How is that any way to treat someone? Both drivers were not only rude but also made me feel extremely uncomfortable. Thank goodness I was not stuck on the side of the road or on an abandoned road. And luckily my husband was there to prevent my car from getting ruined. What if he wasn’t there?

I called AAA cause my car was broken down they send this disgusting company, the guy arrive fast
But was treating me like I was bothering him
The white trash asq what was the problem of the car, like it matter to him. If you see them on the street please slash their tires so they can call AAA and go throw the same

These guys are dirt bags period. I work on cars, some very high end ones like Maserati, etc. One of these local used car dealerships sold a college student a 200,000 mile PT Cruiser that lost the fuel pumps. He had no money and it was a costly repair. I knew the guy from church and I didn’t charge him anything for the repair but the one caveat was he needed to at least get the car to my personal home so I could do it. It was 9 in the morning when suddenly a tow truck driver was in my drive way. I ran down before he un-​strapped the vehicle and asked him if I could at least pull my car out really quick so he didnt block me in. He looked behind me, saw my Maserati and looked at me and said «F#! $ no I don’t have time for this S#/!. You should of already moved it.» I think he thought he could just say what ever he wanted while he trespassed on private property without permission to be there. Neither Quealys nor AAA who the guy from church used, called me to let me know they would be there. So as I was holloring at him to get off my property walking right at him he trips over his own feet and falls down trying to get in his truck. I told him I was calling his boss. He said he was calling the police. Sure enough three cruisers show up and this guy named Mathew White is almost in tears telling the police I assaulted him! It was the biggest sissy move I’ve ever seen in my life. I actually had witnesses there who watch the whole thing go down including my wife from the upper window because she heard me holloring at him to leave. Wasn’t a mark on the guy although he talked a big game at 9 in the morning. He’s just a punk in a tow truck. Be on your guard with this company. My next door neighbor who’s a soccer mom had the same company throw her mini van spare tire in the road because she didn’t have her AAA card on her although her husband called it in gave them the license number of the van and everything. They refused to help her and left her abandoned on the side of the road after driving all the way out to her, half changed the tire before taking it off tossing it in the street when she said she didn’t have the AAA card on her. Then she asked if she could just use their lug wrench, «nope Quealey’s property» the obese guy told her. I’m sorry I’ve worked on cars most of my life. Honorable men don’t do that type of thing. If you see a woman stranded on the side of the road with her minivan you don’t just leave her like that regardless, you help her on GP alone. I called AAA because I also am a Gold member. I told them if they ever send Quealys out to me or my house again I will immediately shut down my membership. People should boycott this company altogether it’s definitely not just dispatch.

These people are the most rudest, the women that picks up the phone stating she’s the supervisor, is so rude, she will scream at whoever she wants, hang up the phone if she wants, has no good manners! I will never recommend this company ever!!!

I have AAA and they called this towing company. On prez day, just after the blizzard. I had to get my car started in my garage. They came and were trying to find a space. I told them that I have a 3yo daughter that needs to be dressed up for the cold and dropped off at a neighbor prior to coming down and that will take me 10 – 15 but probably sooner. I get a call from them that I was taking too long. They said they could not hear me, so spoke up. Then i did and they said I was being rude. I must have been 5 mins prior to going to look for them. They where not there. I called them up and I asked where the driver was. They said I was being rude to them and sent the drive back. How could they have the nerve to send the driver back when all I was doing is dropping my daughter off. They took about 1.5 hrs to get to me, and I took about 5 min to get to them. I suggest everyone call AAA and complain to them about this company and have it delisted from AAA. I told AAA to stop using them! They will not send a drive to me now. AAA can’t get another driver to come to me. If I had another means of getting from A-​B I would not have an issue. But I do not! P Transport is all not working! They are totally wrong here. They should not be allowed to be in business with this way of operating!!!

Reviews are usually the sum of the the whole company you deal with but just cuz the dispatch person (the younger female) was so bad I can only give one start total. I would give no star if I could.
The drivers as stated in the other reviews are relatively great to deal with. They are quick, on point, and friendly.
The dispatch and the counter person (same person) is rude, unprofessional, & dishonest. I’ve dealt with her more then once and it’s been the same on those occasions.
Tow company tend to get negative reviews to begin with, but I know the auto industry and I’ve used them as a consumer and a business alliance so I know what I deal with from both angles.

I am THRILLED with AG Quealy Towing.
Its never fun to get to your car and your car won’t start.
I called AAA and Bill showed up very quickly to jump my car.
He was super friendly, started my car battery with ease, and answered a few questions I had about fixing my car that potentially could have saved me alot of $$ and hassle.
Thank you Bill! :)

I just watched one of their guys driving a big truck down Warner St. in Somerville like a bat out of h*ll and running the red light at Boston Ave. Nobody who drives like that should be employed in any automotive job. He could have killed someone.

I went out to my car after a night class at the local community college… car wouldn’t start. «Aah… damn! Battery must be dead!», I thought.
«No problem, guess I’ll have to call AAA.» Called AAA. They sent a truck from Quealy to give me a jump. The first guy arrived MUCH SOONER than they had said he would. He was a Super-​Nice young man. Unfortunately, he couldn’t get my car to start, so he called one of the other trucks in the fleet, one with a flat-​bed to come tow me. The guy with the flat-​bed was ALSO very, VERY nice… friendly, courteous, helpful… he went above and beyond, trying to find a way to get my car started again. It wouldn’t start because the alarm system was armed, and it locks it out, so every time they tried to jump it and I turned the key, the alarm would go off. He said he had dealt with this before and knew a way to bypass it, and he tried for a long time, but to no avail, so he did finally have to tow it. But I can’t say enough about how nice and friendly these guys were, and how happy they were to go the extra mile to try and help me out. I would DEFINITELY recommend them.

I came out to a dead car near Target. Called AAA Quealy comes pretty quickly. He tests my battery, «its fine, its full». There must be an electrical problem. So he calls for tow guy. I tell him what service guy tells me. He said «so it was running»? I say «not at all». The car needs to be running for it to be tested.
Today my dad got a new battery it didn’t start BUT after finding and fixing a loose connection Tah Dah! My car is running :-)
I understand they are not mechanics and not sent out to fix cars. But he should have at the very least known that the car had to be running to test the battery. The 3 stars were for promptness and the tow driver was super nice and patient while i moved cars around to get mine in the driveway. Which all could’ve been avoided btw.

Unfortunately I had an emergency tow yesterday; called 911 then AAA and Quealy came pretty darn quick. My driver was super nice, friendly, I was crying prior to him coming so I sort of divulged my day on him and he was so cool about it because I was all distraught. He took me to the shop I was going to have my car dropped off at and I got picked up there.

such scumbags.

In the Costco parking lot with frozen food sitting in the hot sun. Car has a flat. This is obviously a horrible scenario (and you know if I’m coming out of Costco, it’s gotta be a lot of food).
Call AAA.
AAA sends Quealy Towing, and states that it will take an hour.
Quealy arrives in just 10 minutes.
The guy is super nice, and the spare is on the car in just 10 minutes.
Total of 20 minutes, and we’re on the road.
That’s awesome.