Bramble Home Store

My wife and I love this store. Nora, our sales person, was perfect in every way. Waiting for a custom piece is understandable. My wife likes Pottery Barn and Bramble is much cheaper and better quality. Before going to the big retail stores and get stuff that is made of particle board and assembled with brad nails and glue check out Bramble.

I am updating my review based on a change in events. About 8 months after my purchase, out of the blue, I was contacted by one of their associates to gather some information about my bad experience. He was very sorry about the whole ordeal and asked if he could make it up to me. Not only did he offer to have me come and choose an appropriate table to fit all of my chairs (giving me a refund equal to the table I bought), but he threw in $ 100 gift certificate. I ended up getting a bigger table to fit all 6 chairs and only ended up paying $ 0.47 to cover the difference in cost of tables. While I had a better experience in shopping, choosing a table, and receiving a beautiful end product, they still have some work to do with their business model. I ordered this table on January 23^rd and didn’t receive it until June 2^nd. It took 19 weeks to receive this table — about 6 weeks longer than their promised lead time. They did not contact me to say that this table would be late. Overall, I am glad that they tried to make things right with me and that they reached out to remedy the situation. I do appreciate that.

These guys are aiming hard for the country-​style furniture dollar. They’re in a big old warehouse over by the freeway, on the less-​crowded side. Big building. There’s a wraparound porch (that doesn’t wrap all the way around) up front; not sure if it’s always been there or if they added it. It’s kinda like an old warehouse but the visual effect is more like a general store in the old west.
Inside, it’s all open space but densely packed with furniture. They sell all new furniture, but they arrange the inventory to make it feel more like an antique store. They have a couple of rickets bathrooms right up front that don’t lock. They don’t really do anything horribly wrong here, but some of these little almost-​there details kinda add up to be a bit annoying, depending on your mood.
There’s more upholstered stuff downstairs, more wooden furniture upstairs. They sell pretty much everything for every room here; they even have cool butcher block sideboards for the kitchen. Everything is expensive, unfortunately. $ 4200 bookcases, $ 3700 sofa/​loveseat sets. Stuff that doesn’t seem like it would cost that much. The staff are sure nice, and I am sure they throw in free delivery at these prices, but the countrified styling of everything, combined with the prices, definitely made me feel like my dollar weren’t the dollar they were a-​courtin’ here. Always been curious to see what this place was like, because you sure can’t miss it if you ever drive through here. Not quite my store, though.

When Bramble opened a few years ago in Everett, it immediately became my favorite furniture store, and the prices were really good! That first year, I purchased a really nice bench and a side table. Both pieces fit perfectly in my Craftsman Bungalow. I recently got a gift certificate and was excited to head back in and purchase something, but was shocked at how all the prices were jacked up. I looked at the identical bench and side table that I purchased a year ago and noticed at least a 30% increase. Maybe Bramble’s production costs have increased or they have increased their prices to take advantage of the holiday season. It was those reasonable prices that kept bringing be back, but now I’ll look elsewhere.
On another note, I really must make a comment about the Bramble staff. Before becoming a school teacher, I used to work in customer service and know how to treat a client. The Bramble staff were all hanging around the counter on their cell phones. I understand that they often need to use their cell phones to reach staff who are helping customers in various parts of the store. That’s fine, but when a customer comes up to the counter, they shouldn’t have to wait there for 3 minutes while a Bramble staff member checks their status and pictures. One lady didn’t even acknowledge me; she was so busy on her phone. I’ve noticed this several times as I’ve been in the store.
Unfortunately, my favorite furniture store is now just another shop to bypass on my way to better prices and better customer service. I hope Bramble readjusts their prices and gives their counter staff cell phones without internet so they can be «present» for customers.

BUYERS BEWARE — CUSTOMERS DO NOT COME FIRST AT BRAMBLE, EVERETT!
We visited the Bramble store in Everett on ¹⁰⁄₂. We were returning customers, we have purchased several items — large furniture & décor, with plans to order several more items. We were in the store that day to purchase a side table my husband found earlier in the week when he was there to put a large TV cabinet on layaway. (The layaway is not a financial thing for us — we are having some work done, and wanted to secure the piece until we can bring it in to our home after the work is completed) My husband showed me the table, and we agreed to order it in another finish (as I did not like the finish on the one on the floor). Upon getting to the area of the sales floor on the middle (lower) level where the TV cabinet was, we noticed that the item was still on the sales floor tagged with a layaway tag. This is despite the fact that he specifically asked that the item be moved or secured in a way that it would not get damaged. Well, it had been damaged.
We had been in the store for maybe 20 — 30 minutes at that point, and not one sales person had asked us if we needed help. So, not seeing a sales person in sight, we went back upstairs to the cashier area. We found a sales person (Michelle?) and explained that we had a problem with an item in layaway and explained our concern and indicated we would like to speak with someone about our options. The sales person said she would get her manager, Susan — who turned out to be the most surly, snooty and judgmental woman I have ever had the displeasure of meeting. Saying that customer service is not her strong point is a gross understatement! When the sales lady brought her around the corner to speak with us, Susan looked us up and down, and got a look like we were a complete waste of her time. Mind you, it was Blue Friday — jeans & jerseys — so of course we weren’t dressed to the nines. But this woman looked at us like we were trash (obviously not a Hawks fan!). The sales lady began to explain what our concern was while Susan kept glaring at us. The sales lady then turned to my husband and very rudely said, «So what is your problem sir?» Susan just stared at us — it finally got awkward — until my husband finally asked her point blank if there was a problem. Instead of responding to my husband, Susan stated, «Sir, what is your problem?» while the tone of her voice and her body language clearly indicated that yes, there was a problem and we were it. Both my husband and I started to explain that the piece was still on the sales floor and had damage, and she says, «Well nobody has explained anything about this to me». Then she actually huffed us! Like we (the customers!!!) are the problem. She indicated that we should go look at the TV Cabinet and as we were walking towards the stairs Susan was clearly very put out that she needed to go down stairs and very snottily stated, «But I don’t know how it could possibly be damaged if it is already downstairs». Not only had she not listened to a thing the sales person or we had told her, she was giving off serious negative, snotty attitude. Things got heated, and words were exchanged at that point. We then told her, «We’ll just leave & you have lost our business. We’ll just get a credit on the piece». Her response? «Yeah, fine. We’ll just credit you», while holding up her hands and making a «shooing» motion — as if to shoo us away. Clearly, loosing our sale was no problem. As we turned to walk towards the cashier, we saw another customer (who had been standing nearby and observed all that had transpired) be approached by another sales person. When that salesperson asked if she needed help, the other customer responded, «No, I don’t think so. I think I’ll shop someplace else» and walked out. When we got to the counter to process the return, we could hear the sales person and Susan talking about us. Both my husband and I caught them both glaring at us multiple times. The sales lady processing our return apologized several times, but the «manager», Susan, did not once come over to try and salvage the sale or us as customers. In fact, when we asked the sales lady issuing the credit who the owner was, and could we have their contact information, she let us know that that information would have to come from the manager. We glanced over at Susan, who was still eyeing us with animosity, and saw her shake her head «no».
We have spent several months looking in the Everett store, selecting the right pieces/​colors/​finishes for our newly remodeled home. We have also had the «pleasure» of witnessing Susan berate and micromanage the sales staff — so why wouldn’t she treat customers the same way? We had planned on purchasing just shy of $ 10k more furniture for our home — and she has singlehandedly changed our minds.
We will NOT be shopping at this store again.
BUYERS BEWARE — CUSTOMERS DO NOT COME FIRST AT BRAMBLE!

Really cute stuff at fairly reasonable prices… the kicker is that the sales staff are unfriendly as soon as they get your money. The 90 – 100 days they quote you, yea that’ll actually be 180. The «boxes» they say your furniture will come in? Yea, those are pieces of cardboard strapped on haphazardly with twine– no padding for the furniture, no complete protective coverage etc… The pick up, delivery and set up is all on you– you rent the truck, you load it in, you set it up and «there’s nothing they can do to help you» even after you’ve waited 80 days past the date you expected your furniture. There’s no delivery company they can refer you to and there’s nothing that they can do to make it up to you– clearly Bramble isn’t about return customers. Clearly Bramble cares about the $ in the bank and nothing else. Which is too bad– their furniture style is definitely my taste and the $ 1500 dining room table I was going to order once our bed was picked up… there’s nothing you could to do convince me to come back and order it. Bramble you’ve lost a customer and I WILL be sharing my experience with all my friends and family. This has been a long and utterly ridiculous shenanigan.

We ordered a table, 3 chairs and a bench in mid-​January. When we came into purchase, the sales people were extremely helpful and told us it would be about 120 days for our items to come in, which we understood as the furniture was being made to order. Well the 120 days came and went and we had yet to receive any sort of update about our furniture. Around the beginning of June, I contacted the store and received an email that let us know the ports were backed up and it was taking longer than usual to get the furniture, which we understood, but would have appreciated if they reached out to us to let us know before we had to try and contact them. The only reason I’m leaving a positive review is the store owner reached out to us personally and was taking the steps to rectify the situation and because of this, we will continue to shop at Bramble.

I ordered a cabinet on Feb 11, 2015. It is now June 25, 2015, and the cabinet finally is in the store. I called to schedule the pick up, and no one will answer the phone in Everett. I have been promised over and over that it will «be here next week». The salesperson actually called my cell to say she never promised it in 100 days, but I have paperwork in front of me saying that is the average time. When I bought it, she told me it will probably be only three months. What gets me, is that they have not offered any concessions for the inconvenience of not having the cabinet to use as I have needed. The customer service is very poor. Do not believe you will get your special order in the time they promise!

Using this card table in replacement because the table we ordered is late last the «100 day guarantee.» Family is coming into town and this is what we have to use, thanks!

What can I say other than I’m so very happy I tried Brambles again. Rebecca you were wonderful & helpful. I love my new bench. I will be back to your store in Snohomish soon. I have my eyes on a beautiful cabinet that will go nicely in my kitchen. So to all of you that worked the other day Thank You!

I have literally never seen a business lock the doors with customers walking towards them with ten minutes left until closing. It’s really great that the sales associates don’t have work on commission but to bad that I just drove all the way from Bellevue to literally have the door shut in my face! I won’t be coming back here and I will make sure everyone knows my experience with this location. I’m sure like all of the others before them they will soon be shut down out of business as well with these business practices!

I am very happy with the furniture and home décor items I bought there last month. Unique and well made. The prices and service are excellent.

While their furniture has charm their customer service does not. Yes, their building is old but installing a ramp to create access for wheelchairs and strollers would be too easy and extremely welcoming. Debating between pottery barn and bramble to furnish our new home I decided to check out bramble — before leaving my husband simply said, «buy whatever you want», needless to say I was on a mission. After lifting my stroller up the stairs it was hardly possibly to navigate through the store while several employees simply stood around and had little interest. When I wanted to check out the downstairs (with no elevator) I grabbed my son and asked one of the ladies standing around if she minded keeping an eye on my stroller. Her response was short and rude, «no, I can’t watch your stroller» and suddenly she walked off acting busy. Disgusted I walked out and took my business elsewhere. Along with quality in product I also expect quality customer service. I understand it’s not her job to manage my stuff but simply keeping an eye on my stroller would have resulted in a large sale and a returning customer service. That’s all…

We just bought a house in the area and have lots of spaces to fill. I love everything in the Bramble store, the stuff is truly beautiful and unique. I went into the store three times to look around, and ready to buy a table, chairs, desk, bar stools etc. if I saw the right thing.
I was not greeted any of the three times I went in. The last time I went in, I was waiting at the counter to ask a question about dining room chairs when another woman walked in. The employee continued to ignore me standing at the counter and promptly greeted the woman who had walked in and asked if she needed help. The customer gestured to me and said that it appeared I had been there first. I look young, and my guess is that the salesperson thought there was no way I was going to buy anything. So, after prompted by the other customer, the salesperson hesitantly asked me what my question was. I really wanted to purchase dining room chairs, but she basically talked me out of it saying that anything I wanted would take well over 100 days to come in, then quickly trotted off to help the older woman.
I’ve chosen to purchase my items from other places, and almost every single store has greeted me promptly and happily answered all my questions. I would go back to Bramble again if they took their customer service up a notch, their stuff is really cool. The poor customer service just bugs me… it’s their job.

I recommend you go to Bramble first when looking for furniture. The first reason is the furniture is well made. It is heavy, sturdy and made of 100% wood –mahogany. Second is the price. Great prices for furniture that is already put together :). Yeah, that is a joke as this furniture is old school… not made of particle board and plastic so you don’t take a box home and then sit around for an hour putting your piece together. Third is the selection. Lots of very practical pieces for any/​every room. And talk about the array of colors, stains and artwork available. Just go here and give it a shot.

My husband and I went into this location yesterday to find a tv stand. We were greeted very promptly and she checked on us often. All three ladies there were very nice and helpful. We ended up buying a tv stand we love for a great price. The store itself is huge and has a wide variety of pretty much everything. We definitely will return when we purchase a DVD shelf and book case.

This is the best furniture store I have ever been in! The prices are unbeatable, and the quality is phenominal! They have every style you can imagine from traditional to mid century. It really is an amazing place.

They have nice and unique furniture here and the prices are reasonable. However, don’t expect to get good service. When you walk in, they don’t greet you, they just stare at you as if you’ve invaded their space. They hover around the till laughing and ignoring customers. We finally had an employee come up to us as we had questions on a couch. But when we decided to hold off on the couch and wanted to buy a small décor first, she passed us off to someone else and disappeared. Never to be seen. I guess the small décor was not good enough for her. So we walked out and no one even said anything as we passed two or three of the employees. One younger employee (heavy set girl) just stared at us as we walked out. Thanks for the lousy service. We won’t be back.