Cruise America RV Rental & Sales

I expected the RV to be as clean as a rental car, and I was really disappointed. The RV was 5 years old, and not at all clean inside. The upholstery was gray and dirty, and it gave me the heebie-​jeebies to sit on it. The insides of the cabinets were not cleaned at all — I got out a cloth and a bucket to clean one of them, and was appalled at the amount of dirt that came off with just a few wipes with a wet cloth.
They should really clean the RV’s properly between each use, and at the end of the year, clean it thoroughly, including cleaning the upholstery.
I was also not happy about their notice that you shouldn’t drink the water coming out of the tap. I assume it’s a cya type of thing, because somebody got sick once and blamed the RV water. But they should just flush the water tanks or something, instead of just saying don’t drink the water. It’s a huge inconvenience to not be able to drink the water from the taps.

We rented a recreational vehicle (Ford E450) from Cruise America in Everett, WA.
I drove the RV to the Sasquatch Music Festival in George, WA. I parked the RV in the «Gold» section of the grounds. The RV functioned for 24 hours. On Saturday, May 24, 2015, the water pump stopped working. There was no water coming out of the shower, nor two sinks in the bathroom or kitchen. The toilet did not work. The next day, Sunday May 25, I called for service. None was available. That same day, the generator stopped working. No electricity.
When we returned the RV, the local franchise owner said they were authorized to give a 20% discount. If we wanted more than that, we had to contact Cruise America Corporate. When we contacted them, they wrote, «We exceeded expectations,» and «We offer a $ 200 certificate for your next rental consistent with travel industry practices.»
Completely horrific experience. Complete failure by Cruise America.

It was our first RV rental experience. The rental process went fairly smooth with no much delays beside the fact they hold for us the smaller category RV, this error was quickly fixed and we could go to our trip in about an hour from the moment we came to the pickup location. The RV was in a OK clean condition but we were prepared for it after reading many reviews and cleaned the interior ourselves. Everything went smoothly for the 1^st 2 nights until we had to turn on the radiator, then we figured out that the «24÷7» road assist service is not exactly 24÷7… They explained since its weekend they have no way to help us and no authority to othorise even a late return so we can stay in a full plug camp for the night. The only thing they said was «call tomorrow morning to your return location… Hope the’ll be able to help you». We had no much choice and we staying for the night 300 mile away from the return location with a full plug service on our own expense, hoping at the morning they will not charge us extra fees for being late in return. Worst customer service ever!!! Will never rent again with CruiseAmerica.

The RV we rented had some maintenance issues. We pointed out a gas smell during the inspection, but were told it was probably due to a spill while refilling. Turned out the regulator on the propane tank was faulty, and when turned on, gas was slowly, then dangerously leaking. We only had safe use of propane (heat, hot water, stove, refrigeration on the road) for 1 day of a 5 day trip. We were able to get it fixed while we were on the road at an Ace Hardware, but if we had been somewhere more remote or without our tool kit, we would have been out of luck. There is no real roadside assistance — we had to figure out the repairs ourselves. The water hose connecting to the city water supply also leaked very badly — most of the water ended up on the ground. Both these items are reimbursable repairs, but the point is, you don’t want to spend your vacation fixing an RV you don’t even own.

We rented a large RV with two adults and our two kids. I’m a bit annoyed at this company. Those marketing videos with the British guy make this rental look like an easy stroll in your millionaire custom RV. Its far from that. While driving, think sitting in a cargo plane. Everything shaking. Everything rattling. Windows rattling. Oven rattling. So loud… We all had to shout to talk to each other to communicate. On top of this, I’m not sure what happened with us. We must have got a lemon. Out of the gates, our left speaker was out. Guess we assumed the radio would work. The lone rear speaker was located too far in the back to rise above the cabin noise so we basically had one speaker for 2K miles. Next, for some reason we had two of those cabinet doors break on us. One was pretty scary since my daughter was seat belted directly below it and they’re heavy. There’s more. The roof air vent above the cab started coming off too. It was likely broken when we picked it up since we never used it. Luckily I had brought a few extra bungees to tie down all this broken stuff. One more annoyance, we were given an RV with ³⁄₈ of a gallon so we had to return with. yes… ³⁄₈ of a gallon. We were not given the choice to return with full tank? Seriously?
Anyway, we did have a fun vacation and everything else worked fine. We did rise above all this. And yes these guys are fairly inexpensive so I will cut them slack. They also did do a good job with their «how to «movie and documentation. I will consider renting from them again but I’ll bring more bungees next time! I’ll also be A LOT more careful checking everything ahead of time too. I will pay more interest to the competitors too. Would be nice to find an RV with better fuel mileage. Plan on gas mileage around 7 – 10 MPG.
By the way, they don’t rent bike racks anymore. you have to use your own.

I would use this company again.
I did a one way RV rental with this company during off season. First of all, the bicycle ride from Seattle to Everett (mostly on Interurban trail) was really scenic and I recommend it (best errand ever!). The camper was ready when I arrived, check-​out took about 30 min. The orientation was adequate, as I had already watched the video. The staff was quick and nice, and I imagine they would’ve answered my questions, If I had any.
They also have bike racks, which I was surprised to find out they can be rented one-​way for just $ 25! We didn’t get the bike rack once we discovered our two adult size bikes would easily fit (wheels off) in the storage compartment.
Calls to customer service were promptly answered and taken care of (I easily modified my dates twice)
The camper itself was a decent value; decent condition and adequately equipped.
My only gripe was all of the advertising on the sides of the vehicle. I would prefer more incognito, at least fewer/​smaller logos.

From Down Under and always scared of doing these things but I have to say it was pretty straight forward. Called and booked the day before and collected at 9am the next morning. Van was Tody but not very clean, not too dirty though. The checkout guy had the personality of a light post but said it how it was. Best to grab a quick video of the surrounds of the RV before you leave while in the yard, inside and out. That way you can review things as you’ll never cover everything. Another cost saving measure do a final dump on your last morning before leaving the park as you don’t want to be driving around the city trying to find a dump spot and the cost of $ 25.00 /​hour for late return. Overall the product was cost effective and the people honest. I’d rent from them again.

I’m a first-​timer and just returned yesterday from a great 4 day getaway. I rented their 19′ Compact RV and while it had well over 100K miles, it was still in great shape. Following instructions, I made a reservation for the check-out…and was first back on Monday, arriving ahead of 5 others slated to hit the lot at the same time, so they processed my paperwork quickly. It was a breeze for me (but reading the comments of others, I can see how it might take time). When comparing to their competitor, I liked the fact that CruiseAm also included insurance in their rate. One thing to note, I didn’t realize at check out and it wasn’t called out, the holding tanks were in the «open» position. I think this is because they want them open on return (ensuring the renter has emptied the tanks) and so they were left that way. It could’ve been more embarrassing than it was. Still, that was a minor learning experience. Overall, one of the best little vacations I’ve had and I love the RV experience! I will be back to Cruise America Everett… very soon!

We bought our motorhome from you last year. We bought from you because you promised a thoroughly inspected and refurbished motorhome. We quickly found that to be very far from the truth. Before we went on our first trip I found the house heater would not work. After much investigation I discovered a fuse was not even put in. Then on our first dry camping trip the cab would not charge the house so we ran out of power one day in, and the refrigerator would not work. We complained to your Everett Washington manager and he agreed to pay for the repair. We repaired the house and were never reimbursed, in fact the guy in Arizona who was supposed to reimburse us would never return my calls. Next I went to try the shower for the first time, the shower head was full of leaks so I had to buy one of those. After that I went to use the refrigerator on propane the first time since having the house power fixed and the burner was totally shot. The hot water heater would never relight, and we didn’t know it was supposed to, another costly repair. I have found many screws in the exterior that are screwed into nothing, just glued in to look like they were secure. There is a leak in the front that will require extensive repair. A trim piece over the entrance to the cab was barely attached and falls down. Now I went to have the engine serviced to comply with my extended warranty and the tech shows me that the oil in the rear deferential has never been changed.
The bottom line is we are in over $ 1000 in repairs and many more to do for things you advertised you would check and repair before selling. We hope this is a fluke, a mistake on your part and that you will make it right. If this is just how you do business then we will consider our legal options as my wife is an attorney. Worse than legal action we will go on every forum, social network, BBB, and any other forum I can find and rate you according to the service I have received. Nothing is more important to a business than their reputation. All we want is what you promise in your ads, a fully inspected and repaired motorhome.
Scott & Judy Bowers

Rented a 30′ RV to take to the Gorge for Sasquatch this past weekend! The check-​in and check-​out process was a bit slow (to be expected on a long weekend) but the RV itself was great. Mine only had 3,000 miles on it and everything worked really well. We took a group of 7 and thoroughly enjoyed the running water, showers, toilet, stove, fridge, freezer, heat, and AC. I won’t go back to the Gorge without an RV if I’m staying for more than 2 – 3 nights. Book in advance to make sure they have availability, I tried getting one for DMB and they’re already at a one-​week minimum.

The customer service from these guys are horrible. First off, they need to hire more people so you don’t have to wait forever for the lady at the counter to help you. Also, when you go over their RV’s make sure you really go over every detail from bumper to bumper AND THE GLASS WINDOWS!!! Also the shower stall leaked water as you showered and the lights from the back bedroom section burnt out. Furthermore the gas stove burner for the front part of the stove did not work so it made cooking more of an inconvenience than anything else. Now lets get back to the glass window… our mistake was not reporting it (it was overlooked in the begining of the inspection) as soon as we noticed it coming out of the lot. However, the technicians there believe that it is impossible to have overlooked it before it was given to us going off the lot. At first i could have easily have been mistaken to a smudge skid mark like how basketball shoes make those markings on the basketball court. BUT NO, because we already signed off on the contract to rent the rv and took it off the lot, it was considered our fault for not reporting it and so we had to pay an additional 215 dollars for it!!! OUTRAGEOUS!!! Never again will we be doing business with these people ever again.