Firestone Complete Auto Care

I was way overdue for an oil change, and my brakes had started making some very odd noises. I called on Saturday afternoon, fully expecting them to be too busy for an oil change AND brake inspection without any notice. They told me to bring it in and they could work it in between scheduled appointments.
They discovered I needed 2 new tires on top of the oil change and brake work, but said they could get it all done that day. I got timely updates via phone which was reassuring. When I went in to pick it up, they ended up having some complications with my brakes. They weren’t sure if there was a leak in the line or problem with the master cylinder, and let me know they needed to keep it overnight. They were very apologetic and assured me it’d be done by Sunday (today). They advised their master technician would be coming in to help with my car.
Sure enough it was finished today. They discovered my master cylinder was messed up from the last mechanic who did my brakes, and replaced it for free. They explained everything to me fully which I appreciated. Upon looking at my invoice I discovered about $ 100 in parts and labor discounts in addition to the great customer service I received.
I was a first time customer with Firestone, but I’ll be back. Thanks again guys!

I have used firestone often in Kirkland near my work and Woodinville where I use to live. They have been great! I was thrilled mostly with Kirkland who had AMAZING customer service.
Those locations I highly recommend.
EVERETT LOCATION:
Knowing Firestone is busy and prefer a scheduled apt before taking a car in, my boyfriend called to see if they had time to take his car in for a basic oil change. The man on the phone said «if you come right now, we can take you in no problem». So my boyfriend took his car there (from Edmonds) and when he got there, they said they couldn’t fit him in, but he could leave his car and walk around for 2 hours and come back and they could SEE what they could do then… I recommend better customer service next time someone shows up after being told to come in. It not only wasted my boyfriends time, but we ended up giving our money to grease monkey (not my first choice, but better than jiffy lube any day).
We will not be using service at this location and will not refer anyone to this location.

I was a walk-​in on a busy Sunday. I had a silly issue — my license was stuck somewhere in my seat, but was beyond my reach getting it out. The guys were so kind and helpful. They managed to make time to help me out and they got my license out in no time. Because it took so little time, they didn’t charge me for the help. Thank you Firestone team for saving the day! I will definitely come again if all customers are treated with this much help and respect.

Been working with Firestone for years. In Texas, Florida, and now Everett. Dropped the car off. I was quoted $ 600+ for the work. My wife went to pick up the car and the total magically went up to over $ 800+. Diagnostics, they said, which was never told to me. Ask before you do anything!

This business was the only one that had the tires I needed on a late Sunday afternoon. Not only did they tell me to come on in, but they stayed late finishing the work on my van. The customer service was great.

Awesome customer service! We are never disappointed no matter the location this company takes great care of their customers! We had one of our best experience with Brian and the store manager! Thanks guys!

I went there for an oil change when I could not get anyone at Toyota to call me back since I have a Toyota camry. They got me right in and the price was amazing. Much cheaper than I expected. Also, told me I had a punctured tire that should be replaced and quoted me a price for a tune up which was also amazing. Jiffy Lube said they could not do my oil change for less that 80 and 27 was my cost with Firestone. They are amazing and fast and answered all my questions. Being a single woman and not knowing much about cars, they have my business from now on for all my car needs. Awesome!!!

This was my first visit to this Firestone and will not be the last! I was taken care of by Tyler (Manager) and he was outstanding! Great customer service and worked really hard to get work completed quick and thorough. Good deal on the prices and awesome job. Would recommend to anyone.

I am so happy someone mentioned Firestone! I got a non repairable flat tire on Saturday and decided to go to Sears & Discount Tires where they tried to oversell me. Me being a girl got very overwhelmed and almost cried after hearing how much it would be for 4 new tires. I decided I would go back to discount tires on Monday. Today being Sunday only a few tire places were open… Firestone being one of them. This was the best customer service I have ever received at an Auto place. They didn’t oversell and they gave me all my options and made me feel confident in my buy. They changed my tire in probably 30 mins or less and had me on my way. Honestly couldn’t be any happier! I would definitely recommend Firestone. I will be coming here for all my future auto needs. Thanks Firestone!

Good service and quick turn around time from the staff at the Everett Firestone. I get my car aligned here on occasion and they will align it to your needs and request if you ask for it. They have a ground ramp so those of you that drive slammed and lowered cars will appreciate not banging your frame against the loading ramps. Overall the people are friendly, the service is excellent and the wait times are not that bad when they have Judge Judy playing on TV while you wait. I would also like to point out that they have a good selection of tires for you to choose from and offer other services besides tires and alignments. They are located in the same parking lot as Home Depot and Wendy’s.

I did not seemed that welcomed when I first arrived compared to how I saw them greet other customers, however they were fast and quick with my car service.

Bought a car from a near by dealer that outsources it’s tire and alignment work here.
I was quoted it’d take two hours and they were so fast they had it done for me in one.
I’ll be back for sure!

Awesome service, quick turnaround at a great price. Needed to replace my kids 1998 accord tires and needed to make it within a budget. Ended up with brand new tires with lifetime coverage, rotation etc, without breaking the bank. Ultimately it was $ 34.00 more than some off brand discount tire — and since they were operating on Sunday when discount tire and les schwab was closed we were able to get repaired and back to work on Monday. Great ship, will return for my kids breaks, bearings and rotors.

Super fast and professional. I was recommended to this Firestone last year by a friend. They did a fantastic job on my brakes then. I had an oil change done today. It was done very quickly while I shopped at Home Depot.

I really wanted to like store 325 029 but I just don’t think I’ll be back after my first visit (last week) and my phone experience today (6÷5÷2013).
I recently moved work locations and need a car care center near work. I liked going to the Firestone store in Seattle and really liked their tires. So I called the store to schedule a time to bring in my 2^nd car for an oil change and tire rotation.
I mentioned to the guy on the phone that after I brought my other car in last week for the same thing (oil change/​tire rotation) it now has shimmy at around 30 mph. It never did that before bringing it in and I suggested that maybe something happened during their service like a wheel balance weight fell off or something. He said it was highly unlikely but said they would look at in a begrudging manor.
Next he said that my 2^nd car requires full synthetic oil, which just is flat out wrong. I checked with the dealer and that is who is going to get my business now.

Reasonable prices. Asked me what other quotes I received and dropped the price over $ 350. Got me in and out same day. Shop was clean and staff friendly. May upgrade to 5 stars if all is well after a few weeks.

I went into firestone and got my oil changed. about a day later all of a sudden I have a rattle that is shaking my whole car. I went back to them about a month later and they told me it was my brakes. Even though the month before told me I wouldnt need brakes for six months. They quoted me 500. I left and went to midas they found a loose hose that had been resting on my engine from the last oil change. funny how it was a hose on top of my engine that firestone never found. even though they did a thorough inspection.

I needed an oil change, and this is one of the only places open until 7 pm. Easy location to get to, friendly employees. I ended up dropping my car off and going back to work. Printed off a coupon online to use. Overall, it was a good experience!

They did good work on my car when it was just a check up and oil change. However when i needed a new serpentine belt they quoted me over 300 for the belt and 250 for the labor. I looked on line and found the part for 97 and the labor at a dealer was 103. I was kinda pissed because they had done a similar thing to my friend, which is why i called to tell them they were full of it. The person i talked to said that they can’t get parts online and a dealer ship can find them better, which maybe true however they charge 110 an hour for labor which is rather pricey particularly because they are not a dealership which specializes in one type of car.
I would go to them for small things, like check ups, or oil changes, even tires, but for anything else be sure to get a second quote.

This Firestone is a new location that just opened in South Everett right off Highway 99 and Airport Road/​128^th St SW. If you’re familiar with the area, it’s in the Home Depot parking lot.
I came in on 4÷30÷2010 for their lifetime alignment service. [A typical one time alignment costs 74.99 while the unlimited lifetime alignment (for the life of the car) is only 139.99.] I was greeted promptly by an employee and we started getting the ball rolling. I had a coupon I printed off of slickdeals and presented it at that time as well. She just asked if I had gotten this off slickdeals and I told her yes. No further questions about it. She told me it’d be about an hour and pointed me to their waiting area.
The waiting area was very nice. LCD TV, hot coffee, water, and the chairs they had were wonderful. The chairs looked brand new, were soft and it was just nice to sit in something comfortable while waiting. The employee helping me was extremely attentive and kept me updated on the progress every 15 minutes or so.
Alas, the car was complete. I was called up to the counter to finish up the paperwork and make payment for the service. She went over the complementary inspection sheet they completed. The only spots noted were that tires were getting close to replacement time as well as a concern with my lug nuts on the car. The lugnuts on the car were not the right ones as they did not seat onto the wheel fully. She made sure I understood and asked if I had the original lugnuts for the car and urged that I handle that immediately. What I found absolutely amazing is not once did she try to sell me a product even though it would have been easy to since they have them in stock. She just advised me to look around the garage for the old lug nuts and to keep tire replacement in mind.
Before we wrapped up, I was curious and asked if many people were using the coupon I presented as she was familiar with it. She explained to me the coupon was illegitimate and someone had made a fake coupon to pass on as a real one. The coupon was for 25 off a service or product of 50 or more. Despite the fact she knew it was fake, she took the coupon without even mentioning it to me. She explained that it’s very difficult to explain to a customer that the coupon they presented, which looks real, is not a valid coupon. She said it’s better to just take the coupon and hopefully earn their business in the future. That’s what I call customer service.
On my way out, I talked to the technician that worked on my car. He told me he got the alignment specs as symmetrical on both sides and closest to spec as he could. He noted during the test drive, everything seemed to be doing well. He said there was a slight pull but likely due to the crowning of the road he took and said if it continues, just return and he’d personally fix it.
Let’s just say, this is the best my car has driven since I got it. I’ve gotten a few alignments before this, but the car hasn’t felt this planted and smooth in a long time.
I will recommend this shop for services to everyone that I can for the experience I had here.