Harris Mitsubishi

Totally disgusted. We drove up there from Bellevue — checkbook in hand. We had researched the cars we wanted to see… from the get-​go, Shawn was rude to both of us — especially my wife. One of the cars he showed us was the wrong car and he was so disinterested in presenting the vehicles that we didn’t even bother to say so. The third car was «in the body shop» — gee, their ad did not mention any accident damage! Wish Steve had been there — we talked to him on the phone and he seemed to care about our needs. We totally wasted our time and gas going up there! PS — we have since had a conversation with Steve about the 24 2015 Mirages that Shawn assured us he would not sell at less than MSRP (???) — and even Steve made NO mention of the $ 9599 «internet specials» on the new car tab — I wonder if anyone EVER gets any of those «specials»…

Outstanding customer service experience. Dwight was very helpful. I inquired about a used BMW 335i. Although Dwight didn’t have all the answers to my questions, he told me that he will find out. I scheduled an appointment to test drive the car right after work. About an hour before my appointment, Dwight texted me and told me that he has the car ready for me. When i got there, someone greeted me as soon as i got out of my car. Although I didn’t buy the car (yet), I am very happy with the experience. A lot better than when i went to a lexus dealer a couple of days ago.

Once they get you to like a car, all they care about is closing the deal. They stop listening to you and check your credit through 8 different banks without saying that they were. Even though we clearly stated we would only go through a certain bank. Also they promised the GPS location device would be in after a few business days and still haven’t received a call. It has been 3 weeks. I have never experienced such unprofessional horrible customer service.

Came in to look at Subaru wrx sti, listed for 37K. We came in and the car was listed for 42K, the manager was rude and completely denied it. They used pressure sales techniques while trying to be «friendly» which gets most people to give in and buy a car. Don’t buy from these jokers.

I already went off on the Harris ford page and I really don’t feel like getting into my seperate bad experience with Harris Mitsubishi. All I can say is to stay away from any Harris branch! Trust me.

These guys are awesome! They were really looking out for me. Shawn helped me find the perfect vehicle, and helped us get the right payments and the right price. These guys provided a great experience and Shawn is the friendliest guy I’ve ever met!
We will definitely come back when we are ready to purchase again!

Do not buy a warranty here they trick you into buying them saying you need them and then come up with an excuse why they won’t cover you when you need the warranty. I bought warranty on 4 tires one got a hole in the sidewall I had to replace all 4 they only covered one tire. There’s a 12 month warranty on the whole car my clutch went out and they won’t warranty it. It’s a big scam stay away buy your car somewhere else!

I own 2013 Outlander Sport and I service my car only at Harris Mitsubishi. The service department’s front person, David, is very helpful and competent, always finds the best solution for any problems I had with my car.

This was the best car buying experience I’ve ever had! Miguel Munoz was great at listening to my needs and helping me secure a great deal! I had a bankruptcy and they were still able to get me the car that I wanted at a very reasonable price! The process was painless and pretty fast. I got a 2015 outlander sport that I just love. Thank you Miguel and the Harris Mitsubishi team for my great car, also just for the great experience!

This place really pissed me off today and wasted hours of our time. They have some old inventory 2012 cars still on there lot along with the 2015 models. I was told I could buy this car for x amount of money $ 11,999.00 so I went to buy it and he jacked it up $ 5000 and still expected me to buy it. I’m in the car business and pay close attention to every aspect and word said. This was a game from the start. True dirty BS games. Not to mention the ridiculous penny’s they wanted to give me for my trade in.
I really had a hard time not going off on these dirtbags.

I had been wanting to trade in my car for something newer, with lower miles but was not looking forward to the process because of my credit and the fact that I was «upside down» on my current vehicle loan. I called in and spoke to Miguel Munoz who spent hours trying to find me a vehicle and get financing for me that I’d be comfortable with. I went in after work the following day and Miguel helped me finalize the deal. He stayed super late to make sure everything went smoothly. In the end, I was very happy with the staff and experience. They weren’t pushy and seemed to genuinely want to help me find something that worked for me. I have already recommended Harris Mitsubishi to a few friends who may be in the market for new cars soon.

Our sales rep, Miguel Munoz, went above and beyond trying to get us the best deal possible on a Toyota, Prius!
My husband and I came in just to have a better idea on how a Prius works, and thanks to Miguel, we were able to get one that same day.
I highly recommend coming here if you are looking to buy a new/​used car.

I had my car towed here after it broke down on a Wednesday night. They had my car fixed and ready to pick up by Thursday at noon, and for a price I was completely happy with. Everyone I spoke to was very helpful and nice and at no point did I feel like they were trying to charge me way too much or sell me a service I didn’t want. I absolutely recommend this place.

Everyone I know there always takes good care of me every time I stop by. The manager’s are very knowledgeable and train the staff well. Service is quick and they do good work. I would recommend this place to family and friends.

I went in to have my vehicle serviced and all the employees were amazing. They got my car in and out fast and even washed it for me for free. I’ll definitely head back here if I need anything.

Start to finish, an easy and relaxed experience. We also visited Car Pros in Renton (we entertained the idea of the new Jerp Cherokee, as well as a few other models) and a handful of other dealers in the Puget Sound area, but Harris had the best selection of the Outlander Sports.
Steve was the sales rep that took care of my wife and I, and he wasn’t pushy or difficult at all. He helped us find the vehicle we wanted (2014 Outlander Sport), and didn’t give us the typical car sales pitch. Overall, we were very pleased with the entire process at Harris.

I was really disappointed in how they conduct themselves. There would be days and when I say I’m on a time line they don’t respond in a timely manner. They talked me down and changed terms of the loan, kept changing what I could get and what I couldn’t get. Was really just flat out unhappy with the process. I went to the dealership and in one day got into the car instead of dragging things out. Very please with the other dealership because they got us into a car that I was happy with and without the running around.

I had them work on my evo 9 because i didn’t have the time to. overall the experience was ok. I spoke with the service department over they phone and they were extremely friendly and seem very interested helping me get my car fixed. the car was fixed inside 3 hours and they were very prompt to call me a let me know what was done and if there was anything else they could do for me. My only really complaint and the reason i am giving this a 3 star is because I couldn’t pick my car up before the service side closed i had to deal with the sales department. they immediately tried to sell my friend that gave me a ride a car. i found this kinda disrespectful we just wanted to pick up my car, neither of us wanted to hear a sales pitch. i guess thats their job so i cant really blame them.
I would use the service side of harris Mitsubishi again but if i do i will either pick it up during service department hours or wait until i can pick it up during service department hours.

I would be careful with this place they really will go out of there way to screw u over by wasting ur time. They will call u tons of times trying to get u in to sell u any car on the numerous lots that they can.
We test drove a vehicle with a guy named David and he was so annoying the entire time during the test drive then when we got back to he lot surprise he wasted some more of our time and then brought his supposed boss that we have been recently like within the month working at another dealership as a manager there his name was Jeremy… hmmm

I’m very happy with the level of service I got from Harris. They aren’t overly flashy, a very nice almost «small town» feel. I had an appointment (more on that in a bit) from a website submission. I showed up and took a look at the car I had inquired about, took it out for a test drive. The whole time the salesman was not up in my grill trying to sell me anything more than I needed, he was very low key and professional and even talked me down to the next trim package down because the options on the model I was looking at just didn’t satisfy my needs.
Now…back to that appointment. I made an inquiry for more information from the corporate Mitsubishi website and was immediately called back from Sean at Harris. We set an appointment for me to come test drive a car, Sean even called me an hour before to confirm the appointment. I arrived about 10 minutes early and told the salesman who approached me that I had an appointment. A couple minutes later Sean walks up to me and says «Hey, this is Jake, he is going to take care of you because I am with a customer.» I’m sorry… didn’t I just speak with you to confirm an appointment I made with you, Sean? I’m here to meet you at a designated time so I can spend over 30,000 dollars and line your pockets. It just came across as very rude and extremely unprofessional. Jake on the other hand…5 stars.