Hertz Rent A Car

Renting a car from this location has become the biggest nightmare and single worst car rental experience I have ever experienced in my 10 yrs of renting cars. At first everything was satisfactory with this location and the rental car I had especially the rate I got for the car I had. What made this experience flip to being the worst ever came when the car broke down on me. I rented the car for a week and come Monday night the night before it was due back it broke down on me. Seeing that I was just coming from a close friends memorial I waited until morning to call roadside assistance. I was told by roadside assistance that AAA would be there in about an hour and that I could leave the car and as soon as AAA picked the car up they could close out my contract I just needed to go and file an incident at the closest Hertz location which I did right away. 3 hrs after I left the car the business owner of the place it was broke down at called me telling me if I didn’t get the car towed very soon they were going to have it towed because it was in an unsafe spot. I called roadside assistance again and at first they said they couldn’t find anyone to tow it until tomorrow morning I asked to speak with a manager and was told one would call me back. Never got called back and after I was called again by the business owner I decided to call roadside yet again to inform them that if they didn’t get it towed the business owner was going to have it towed. Finally car was towed however my contract was still open. To make an already long story not as long I had to contact this location to have my contract closed out after two days of no progress I demanded to talk to a manager. After talking to the area manager finally on Friday after having called this location for the third time I was placed on a brief hold of 10 mins before the area manager answered. I was told that even though Hertz had the AAA come pick up the car they didn’t know where it was at and that’s why my contract was still open. I told him the two locations where it would have gone according to roadside assistance. He then assured me that by noon the next day (Saturday) my contract would be closed out. Well needless to say at the time of this review the contract is still open the area manager failed to do what he assured me he was going to do and I’m still getting phone calls from Hertz legal department telling me if I dont return the rental car to expect further legal action. I WISH I COULD MAKE THIS A NEGATIVE 5 STAR REVIEW.

This is one of those times when I’m annoyed that Unilocal insists on giving at least one star to businesses that you rate. These guys are the worst. We’ve rented there twice at the insistence of the insurance companies of other drivers who have been responsible for accidents we’ve been involved in. The first time was mildly annoying when they would not make any effort at all to work with my wife’s schedule to pick up the car. The second time was the last time we’ll even try.
I tried to call multiple times the day before I needed the car to confirm the rental that was prearranged by the insurance company and they would not answer or return the calls when I left messages. I ultimately had to go through their main, non-​location specific 800# to set it up. Because of our needs I had negotiated a larger vehicle through the insurance company so I made sure to mention that to the rep I arranged the rental with. She advised me that I was all set but to make sure to touch bases with the local office at least one hour before the pickup to confirm.
It took me several calls to get a hold of them again. Does no one answer the phone at this place? How can you stay in business if it takes 10 tries to get someone to pick up? When I finally got someone, they said they had no record of me. I told them that I was calling at least an hour in advance as I had been instructed and they rudely informed me that I needed to call a lot more than an hour in advance. By now I was getting pretty angry. They finally found me in the system but told me that all they had were small cars that would not accommodate my family’s needs. I asked them to call their Lynnwood location which was just 15 minutes away and get one from there. They refused. I asked them if they would bring one to me to trade out since it’s a 20+ mile round trip to get to their office and they refused to do that as well. I asked to speak to a manager and the guy on the phone told me that he was the acting manager.
By now, I had been on the phone with them for nearly a half hour and was almost at the body shop that was repairing my vehicle. I just wanted to get off the phone so I told them to come and meet me but then decided I did not want to do business with them so I called the insurance company and asked them to set me up with Enterprise instead. I was 15 minutes from needing the car at this point but Enterprise came through and had the car I needed ready to go and available.
These guys made little acknowledgement of their mistakes and would not do ANYTHING to make it right. I was not asking for anything more than the service I had ordered. Again, I didn’t ask for a single concession or discount, just that they get me the car I had reserved and deliver it to me if they were unable to provide it at the scheduled time. This was a bad enough experience that I will probably report them to the Better Business Bureau. Thank goodness that Enterprise stepped up and saved the day.

NEVER RENT FROM HERTZ!!!
If I could have given zero stars, I would have! Everything from start to finish was a major disappointment here. I arrived before my scheduled pick up time to get my rental car and they didn’t have it on the lot. They only had cars in the next class up, so I was offered one of those — but at a price. $ 6/​day upgrade on my 10 day rental. I agreed reluctantly. When I returned the car, they kept me there for 38 minutes because the employee had trouble processing all of it and the credit card swiper was down. Thank goodness I wasn’t heading to the airport or I’d have missed my flight. During these 38 minutes, I notice the final fee is higher than the estimated fee, so I ask why? The employee said, «The car was due back to us at 8am and you returned it at 10am so we’re charging you an extra day.»
Since when do 2 hours equal an extra day? I asked her if I could pay an hourly rate for the 2 hours? No. I asked her if I could pay a half day rental for the 2 hours? No. Then I called their corporate office and they were even worse. These people are excellent at following the «rules» but they suck at taking care of their customers. We will never rent from Hertz again, anywhere.

STAY AWAY! THIS PLACE IS A JOKE!
We reserved a car yesterday as we needed a mini-​van to taxi some out of town guests for a tourist day on the town in Seattle. The reservation was confirmed and competitive with our usual Avis or Dollar.
When we got there, they did not have the vehicle as they, «Had let two go out this morning». Are you kidding? Shouldn’t you hold the one your reservation confirmed? Then, the gentleman tried to substitute a very old Suburban that was filthy, had trash throughout the vehicle, and smelled like a forest fire from the prior smoker.
This place has very old vehicles that are entirely filthy. They are «remodeling» the storefront so you find yourself in a back alley closet trying to pay for the car.
I travel often, all over the country and rent cars constantly. This was simply the WORST RENTAL CAR EXPERIENCE I have ever had. Thanks Hertz! Never again… stick to Avis or even Dollar, although I’m sure Dollar will soon decline as well as they are now owned by Hertz.
By the way, I pulled up the Dollar App on my phone, booked a van at the Everett/​Evergreen location for about the same price, and was in an out of there in an instant due to the great service I received from the very pleasant staff member at the front desk. It was a bit further away but shame on me for trying Hertz in the first place. They are simply the worst rental car business in the industry but this particular location is far below even a zero.

I don’t even give this place a star!!! I don’t understand why this place runs your credit before they can rent a car to you. I didn’t come here to buy a car, I came here because I have a car that’s in the shop & to rent a car here! Terrible, terrible, TERRIBLE!!!

If I could, I’d give this place a 3.5. Recently rented a vehicle from this spot, and had a really good experience. The staff person who rented me a vehicle was super nice and was very fast.
There was some awkwardness when the question of buying insurance for the vehicle came up. I said, I didn’t want any, but he pushed a little hard, and finally relented. I almost thought of getting the insurance, and pulling a Seinfeld on him, «Yeah, you better give me the insurance. Because I’m gonna beat the hell out of this car!»
But seriously, this was a nice place.