NW Plus CU

Im going to hope that this bank fixes my checking account tomorrow. The teller who was extremely rude, short, and in a hurry, deposited exactly 200 $ short into my bank account. crazy how you miss crisp hundred dollar bills when you go to the bank. I even counted it out for her.
I hope their customer service doesn’t live up to the other reviews of terrible service or ill definitely be pulling my accounts. If they happen to handle in a timely manner, I will update on this.
UPDATE — - so after 4 different phone calls and 4 seperate people I finally got a resolution. In the mean time. I was told by Carrie, that the people in the bank come before phone calls. Hmpf, that was great to hear.
I got absolutely not one apology from the manager, cherie I believe was her name. Come to find out the teller made a mistake, and they happen. The manager tried to blame me saying I didn’t fill out a deposit slip … Instead of just accepting responsibility.
The fact no apology was issued is definitely the kicker for me and my husband. My husband has banked with them for a long time … And brought me to them. I closed my ten year account with Bank of America for this type of customer service?

NW Plus had been recommended to me last year when I was getting ready to purchase a restored ’47 Chevy convertible & found out that 99% of banks will not recognize the classic car market/​values therefore will not lend on them. Well this is when NW Plus falls into that rare 1% margin. Justin Dalgaard has provided my husband & I with exceptional customer service & we always are last minute & have a short timeframe to work with. We live 1.5hrs away from NW Plus but make the drive every time to do business here.
I have read over some of the other reviews & it surprises me since we have had nothing but a positive experience here. Make sure you deal with Justin, he has been terrific!

Very poor & unapologetic customer service. Constant mistakes with my checking & savings account as well as my credit card which caused finance charges. Unprofessional to say the least.

I never write reviews but I would like to take the time express my frustration with NW CU. I applied for a personal loan on ¹⁄₇ in the amount $ 5,000 so I can move. Alex at the branch in Everett, WA was the loan processer. My interaction with her was mediocre. She wasn’t personable but seemed to know her job. She asked me the routine questions which I answered. At the end she stated she needed someone else to review it and would give me a call once that was complete. She then stated she didn’t for see any issues. I then asked her what would the interest rate be, she stated it would 11.5%, I then asked what my monthly payment would be, she stated it would $ 165. As there were things she didn’t bring up.
The following day ¹⁄₈ I called in to check the status and was informed it was in the process. The gentleman who relayed that information stated «he wasn’t sure what that meant». I stated I was working with Alex. He then processed to put me on hold and stated he would try and transfer me. He then came back on the line and stated that Alex said it’s being reviewed by Deborah or Debbie. I then received a call from Alex. She asked how much I would be paying towards rent and I stated $ 600 a month. She stated that’s what she assumed. Alex then stated that the underwriter would like a copy of a lease. I was very shocked with this question and asked her to explain on it as I am planning to move and don’t have a place yet. She stated that they would like a copy of the lease before they could proceeded with the loan as they didn’t feel comfortable handing over $ 5,000. This was quite offensive as when you apply for a personal loan you shouldn’t have to jump through hopes. I then asked Alex how that would work, as I am in process of housing hunting with my roommate. Would I need to ask for a copy of a lease if I decide I like a unit? How long would it take to get the loan? Alex stated she didn’t know the answers. I asked if she could find out as I may not be able to proceed with their offer. She then stated that the underwriter is willing to give $ 1,000 cash. I asked her does that mean I didn’t qualify for the $ 5,000. She again said she didn’t know. I explained that I applied for the $ 5,000 so I can put down a deposit, 1^st months’ rent, and last month’s rent. Also to purchase furniture for my bedroom and my daughters. This can easily be $ 5,000! I then asked Alex if I did agree to the loan what would be my limit to move, again she didn’t have this answer. I asked if she could talk to the underwriter to get those answers for me before I could make a decision.
A little background about me. I have been employed with the same company for almost 5 years. I have advanced into one of the top positions in my division. I am currently rebuilding my credit as I filed for bankruptcy almost 2 years. My credit score has increased by at least 150 points in that time frame. I learned from my past mistakes and am rebuilding my credit. I have paid all of my bills on time and plan to do that for the rest of my life. I monitor my credit report and keep my utilization on my credit cards low. Now the way NW CU requested a copy of a lease for me to get a personal loan made me feel belittled and like a child. If I wanted to be questioned and needed to bring proof of what I was doing I would have asked my parents. I currently have an auto loan with NW CU and the interest rate I was given was great, which is why I came back for another loan. But now I am reconsidering having my car loan as the way I have been treated is unfair. If NW CU couldn’t offer me the loan then I can accept that, but to be treat someone like a child is unacceptable and derogatory. I feel that there were other options that could have been offered like opening a checking account with direct deposit and/​or having automatic payments come out of my checking account none of these were discussed.
Amanda O’Neal

They’ve always been good to me. Every once in awhile they do something that defies comprehension (like stopping my bank card because they suspected there might be fraud without talking to me). But it’s never been more difficult to clear up than a phone call. Meanwhile, they charged me almost nothing. They pay me interest on the money that they hold for me and they’ve never played any games with my account balance. This is a great deal more than I can say for any bank that I’ve ever dealt with. I know other people who have had problems with them, but I’m not one of them.

This is the best bank/​credit union I have been with. Their employees are very helpful, courteous and almost always call me by name when I come in the door. I have 3 accounts with them as well as a personal loan. I would recommend them to anyone. As a matter of fact, I have. My Mother took her banking there, my daughter and her husband have an account there as do my grandchildren.

I am not pleased with the level of customer service from this branch. After speaking with Carrie from the Everett Branch on Hewitt, it became clear that our business was not important to her or the institution; from her attitude and overall demeanor. When opening the account the teller was very unorganized and incapable of answering my questions. However, it seems to be a continued failing effort to make excuses for lack of information, not being able to address the customers with respect or decency, then brush you off with snide comments, (like this gem I was given this morning) «Well, you seemed happier at the bigger banks, so it seems like that’s where you should be doing business».
All in all, the customer service from my local Everett branch is what is making me second guess my choice and look for a different credit union. I’m not sure I want them to handle my money if this is how I am to be treated each time I have a question or need to speak with someone.