PetSmart

This review is for the grooming salon. They did an ok job on the cut but were not very pleasant. When I walked in to pick up my dog they were bad mouthing an owner and dog. I’m guessing it was most likely me and mine they were taking about as my dog was a little more shaken up than usual after. Reading a few reviews before about them yelling at a dog on the table confirms my suspicion as we were there around that timeframe. I got no feedback about anything just handed me my dog and turned around a walked off. I suggest taking the extra time to go to the alewife location, had a much better experience with them!

Training Classes — We LOVE our trainer, Ana! She is terrific with our pup and is as sweet as can be. Our pup has shown a vast improvement from before and after the 6-​week class, especially when it comes to loose leash walking!
Grooming Salon — I was hesitant to use the salon based off of the reviews, but Jess did a fantastic job on our whoodle’s cut! She was very polite and honest while we decided on the best way to tackle the matting on my pup’s face. She was able to get the matting out without shaving him and overall did an awesome job on his cut. It looks great and our pup is one happy camper! She called when he was done and it took only about two hours. Thank you, Jess!

Grooming department has a awful scheduling crew. Screwed up my 1^st appointment. Reschualed and screwed up my second one. Is it that hard to schedule an appointment for customer and make sure what they want done with their pets? Ridiculous

We’ve been taking our dog here for a couple years now and I have to say this place does not disappoint! We have a Lhasa Apso and his hair gets long/​curly which makes him look so chubby. We decided it was time to get him a haircut since the weather is getting much warmer.
The grooming station is located at the right of the store when you enter. The place is clean and well lit. Service is amazing and our groomer, Jess, listened to our concerns and needs. Our dog had the grooming and top dog plus. He got this teeth cleaned, nails trimmed and even got a bath.
They called us when they were finished and it took about less than 2 hours for the whole service. Total was $ 74 (extra $ 7 fee for them to untangle his matted legs and chin). If you just get a groom, it’s a lot cheaper but since we wanted to treat our dog to something special we decided to add the other package of top dog plus.
Also, we only take him to the groomer twice a year so it’s not a bad price to pay for a high standard of service. We are happy with the end result as he looks and smells so clean! Plus we can finally see his cute big brown eyes.
Tip*= make sure to bring in an updated rabies vaccine certificate there.
*also it’s so much easier and quicker to book your appointment online!

This grooming salon is a dirty dump filled with dumpy groomers. I have never met a bunch of more unprofessional, unskilled, and unkind people in my life. I brought my toy poodle here for a haircut. They told me he was matted so they would have to shave him. When I came in to check up on him they had shaven his body down to his pink skin. I was in tears and kept being told that they told me this would happen. I watched as Jean, somebody who supposedly had 20 years of experience, hack at his head hair. I told her to have somebody else finish the job. She was clearly offended, as was the rest of the staff, and they all started telling me (yelling across the room) to brush my dog, that I have to learn how to make my dog like being brushed, that his coat had never been brushed. These people all knew that my dog doesn’t liked being brushed because they have had previous difficult experiences trying to brush him. I was incredibly offended by their remarks and I treated them with the same disrespect they were showing me. I was incredibly rude right back to Jean and she left. The rudest manager (don’t know how someone allowed this person to be in charge), told me that because of what I said to the groomer that they would not finish the haircut. His body was shaved to the skin and his head was a big puff ball. They put my dog on the dirty floor amongst all the shavings while he cried. I told the manager I would post a review on Unilocal with a picture and she threatened she would comment back. I hope she does so that she can confirm to anyone reading this what a despicable grooming salon this truly is. I don’t condone rude behavior to groomers but I certainly am not willing to be belittled by a bunch of people who could care less what people’s dogs look like walking out of their salon. NEVER again, TERRIBLE experience.

Do not go here. There was an unprofessional lady that kept yelling at a scared Maltese that kept fidgeting because she was consistently yelling at him. None of her fellow employees intervened which in most cases I would agree to mind your business but I would’ve respected someone to interject. She was flustered and threw a mini tantrum saying, «I don’t even know how to do with his feet!». Petrified, we asked the lady at the front desk who would be cutting our puppy and frighteningly pointed at her. We immediately said no and walked out. Very unprofessional location. I would not recommend whatsoever. The negative reviews on here are well deserved.

I’ve only been here once — today. I adopted a large male greyhound last night and needed a crate for him before I could leave for work this morning. I ordered one last night for in-​store pickup, then called them at 7:30am this morning and they let me come in an hour before the store opened to pick it up. Very kind of them — simplified my day significantly.

I’m not surprised to see this store has such low ratings. I tried to return an item I had bought and a male manager brushed me off in such a rude and condescending way that I swore never to go back to that store. I tried to contact the PetSmart corporation several times over the next few months and they never responded except for one time when they said a supervisor would contact me, but no one ever did. FORGET PETSMART. It’s just PetCo and local pet boutiques for me from now on.

First time cat owner, I had no idea the first thing about owning a cat. And trust me when I say I ask a looottttt of questions. My first visit I was helped by Kristina, who was so sweet and helpful, going out of her way and beyond what her job description entails to help me and answer my million and a half questions. My second visit was just as exceptional, though I don’t know the name of the second girl that helped me. The employees here are so patient and genuinely caring, that even though I can probably find cheaper prices elsewhere, I always choose to come
Back to this petsmart.

Average petsmart, I only come here for cat stuff. Selection is not as varied as other locations, but staff have been decent.

I’m pissed off my dog was cut above his eyelid asshole management Robert showed no concern my dog is my boy not furniture he feels pain… don’t take ur beloved pet ever

We took our dog to get groomed. I highly recommend Cassandra. She was so sweet and kind to our dog Maya. Maya does not like to have her nails trimmed, in fact she hates it. Cassandra was patient and kind to Maya. She was able to do her hind paws which is quite an accomplishment. Cassandra even goes to a fabric store to pick out material to make bandanas for the pets she grooms. She loves animals it’s evident and our Maya loves her!

Jessica did a great job grooming my (very) longhaired dachshund this week! I was hesitant to try Petsmart for grooming based on the other reviews, but I chose them because of the ease of scheduling an appointment online and because of previous positive experiences at my old Petsmart in Florida. My dachshund has not had a major haircut in over a year and his last trim was about six months ago, and after a summer of hiking and going to the beach he was in desperate need of a major grooming. Jessica and the other staff members took the time to get to know Hugo and what I was looking for from the haircut, and she did an excellent job. Hugo came back to me very calm and happy, which never happens after a visit to the groomer, and his hair was trimmed to the exact length that we had discussed. My furbaby looks so dapper and handsome thanks to her careful work! We also went with the Furminator add-​on since he is a longhaired breed and sheds terribly. So far I have not noticed any shedding at all, but it could just be a result of cutting his hair so much. I am not sure whether I feel the Furminator treatment was worth the extra $ 15.

ZERO STARS!!! Took my dog to get groomed there twice and never again.
The first time my dog went, he was nervous, as he had never been to there before. (I just moved from another city). The groomers called me when he was ready, and everything was all set, until they said «please do not bring your dog here to be groomed on the weekend. We are really busy and can’t be attentive to him because he is upset (he was whining).»
Fine, okay, I got it. He had some anxiety. JUST brought him over today to have him groomed like the last time… they basically SHAVED MY DOG!!! MY dog is part golden part beagle… YOU DONT SHAVE MY DOG!!! I was so upset, and they said, well you did ask for a trim… are you kidding me???
They obviously don’t care about pets, and their customers. Please be careful going there, they are the worst in treating dogs right. I plan to send a letter to the CEO about the horrible treatment.

No Joy here. Visited today, dead fish smell as soon as I entered the pet fish area (ew)… they had no Java Loaches (non-​striped dark versions of the Kuhli Loaches) or Siamese Algae Eaters (peaceful alternative to Chinese Algae Eater) and no Dwarf Baby Tears (mild disappointment) … prices on everything are a lot higher than they were two years ago. (Female plain bettas were .99 cents and now they are 3.49, for example)… and worst of all, a cashier named Kristina accidentally dropped my bag of fish I was buying on the floor! Pretty frustrating, I had hoped a trip to this PetSmart would be worth it instead of the usual Cambridge location. Only reason to come here is to see the beautiful (but smelly) Mystic River close up. (The Chuck E. Cheese nearby actually still has arcade games… amazing, but lone adults without a kid are not allowed inside. Just as well.)

I have many animals, half of my money is spent on food for them. There are foods that PetSmart carries that I can’t get any where else that’s the only reason I shop from them. I found this location horrible. They were out of the foods I had come for, I asked this guy who was filling the shelves where I could find the brand I was looking for and he said they don’t carry that there and should try Petco, i told him i had bought that from PetSmart before, he said not this location! The foods I ended up buying were just as expensive as the other shop. The line for the check out was extremely long and slow, I asked the person at the register if she can call for back up? She said she was the back up! But there was only one register open! Instead of ringing the person in front of me she was chit chatting with this person and comparing their dogs. Finally my turn and she looked up and saw the very long line and said oops, I guess I better call for a back up! OH MY GOD! Where on earth do these companies find these brain dead employees? This is really the last time I will be shopping at this location!

I have had a lot of really good experiences at this store. The staff has always been really friendly and helpful. When I needed some boxes they hooked up too.

If I could give this location 0 stars I would.
I have a 6 and 2 week old Nowfoundland Standard poodle mix puppy. His hair grows pretty fast.
We took him to Petsmart for a puppy groom — something they only offer pups under 6 months of age — right when we brought him home at 2.5 months. They did a good job. The puppy groom doesnt include a full cut — just a bath, a cleanup of the face, paws, privates, nail trimming and a bandana. We didn’t receive the bandana at that time, but I forgot to ask for one, and I was happy with the job that they did.
So, I figured that I’d take him back for the same thing before he turned 6 months old — his hair grows pretty fast, and while I don’t think he needs a full hair cut, I did want to clean up his face, and his paws specially.
I called Petsmart and asked for an appointment. They couldn’t give me an appointment before his 6 month birthday which was 2 weeks away. So the guy booked him in to an appointment for when he would be just over a week from 6 months. I was honest and told him this (I mean really, how would they know if I didn’t say anything!?) and he said don;t worry about that we will take care of it.
I took my puppy in for his appointment and was promptly told that they will not give him the puppy groom. That 2 weeks over 6 months is too much. Apparently they only do puppy grooming on dogs up to 5 months of age. I get that it’s a policy, BUT
1. Why do you have people answering your phone when they don’t know what your official policy is?
2. When your customers are given wrong information, and they book an appointment, and organize their entire lives around said appointment it’s your job to honour your appointment.
Bottomline — I am so angry with this whole thing that I’m not going to take my dog to get a grooming at petsmart ever. I’d rather spend more money at an individual business or somewhere else where they treat their customers better!

I really like this Petsmart– always tons of parking, very friendly staff, and it’s pretty clean, considering dogs are running through there all day.
I’m only removing one star because they don’t a wide range of foods for dogs with allergies. It’s a growing market so i’m pretty surprised that they don’t carry any of the brands that my vet recommended. I had to go to Petco and some feed stores to find those.

Had everything we needed but nothing glamorous. The reason for no higher stars were we weren’t greeted at all and no one seemed very pleasant, however there were plenty of staff working and we got in and out quickly.
Nothing really wrong with this place… it has what you need… but just nothing special