Providence Regional Medical Center Everett – Colby Campus

My experience with this ER was both good and bad. Of course, when you you have a life threatening issue, and on top of it someone is RUDE to you, then that is what you remember the most. The head intake nurse was so incredibly RUDE to me. I could barely breathe and when I Finally got to the desk she asked me my symptoms. I wheezed and said «can’t breathe…» I wasn’t done talking but she cut me off with a curt, «you have bronchitis, ok» and literally waved her hand with a sour look on her rotton face as if to say «you’re dismissed «I sat for a long, long time, gasping for breath and thinking I would die in the waiting room. Other patients looked at me with worried or suspicious glances. Some moving away in case they would catch what I had. Thankfully I was finally admitted and treated. I had severe bacterial pneumonia. My Dr. was 5 star. The nurses were 5 star. My Dr. was very handsome but maybe that’s just because he fixed me right up plus seemed to genuinely care. Such a contrast from the front office and that NASTY head nurse. 5 stars for awesome back staff. Negative 3 stars for ROTTEN head nurse. This leaves 2 stars. Thank you kind staff, but fire that mean old lady nurse.

I would not go to this ER for anything unless you want all your personal information shared with everyone in the waiting area.
When we first checked in the nurse who took the symptoms took all of our personal information (name, DOB, symptoms, etc.) down on a POST IT NOTE.
We waited in the ER waiting room for almost 2 hours before finally getting up and going to a different hospital. During this time I heard the personal medical histories of every single person who was triaged, as the nurse was treating them with the door WIDE OPEN. Despite the fact that each triage room had a thick, sliding glass door. I was disgusted that so little attention would be paid to peoples personal medical histories and symptoms.
When I called the «Patient Safety» hotline to inform them of the highly unprofessional way in which medical information was being handled, they refused to speak to me as I was not a patient. I repeatedly explained that I was just trying to see that this was noted and taken care of so that more professional actions would be taken in the future. The employee refused to talk to me. I will never be returning here.

All though this is embarrassing to write I felt it needed to said. I’m sure a lot of you won’t understand and feel much sympathy for my situation because you may not understand depression and anxiety or maybe you have never had to deal with people with mental illness. Unfortunately I deal with it and have for over 20 years. I wish I didn’t but it is what it is. In times of great stress I have made bad choices. Holiday times are the worse.
I was sent to the hospital because my boyfriend and I had been arguing over the phone and he was worried so he called the police. They showed up and asked me what was going on and asked me if I had I taken any pills and I told them the truth. 15 pills. I didn’t argue with them I sat calming and told them all the medicines I was on. They were very polite and calm. They told me they had to take me to the hospital. I didn’t like it but I compiled and gave them no trouble. All of them were very professional.
When I got to the hospital things were fine at first but as in most medical establishments things take forever. After laying there for sometime with an IV in my arm I was upset because I didn’t feel sick at all and I wanted to go home. In my opinion there was no emergency and it was a waste of their time and my money. They didn’t give me any medicine that makes you throw up to get rid of whatever was in your stomach. They didn’t didn’t give me any Charcoal which absorbs the drugs. They didn’t pump my stomach. Nothing but put an IV in my arm which is basically water.
So, making another bad choice I pulled it out. I went out in the hall and told them I wanted my clothes and I wanted to go home. They instead threatened me over and over they were going to strap me to the bed. No one sat down with me calming and explained why they couldn’t let me go home. So instead 6 of them jump on me and strapped me to the bed and shut the door and left the light blaring in my eyes and told me to go to sleep. All this time I never saw a doctor. One of the nurses during this altercation accused me of lying about taking the pills because anyone who had actually taken that many pills should be asleep.
LYING! I wish I had been then I wouldn’t have been there in the first place. I had been sleeping most of the 4 days prior this incident which was the Thanksgiving holiday because I was very depressed, so I wasn’t tired at all. Another nurse told me keep it up and you will be in here for another 3 days. Yes, I took the pills but I wasn’t trying to die. It was a cry for help and things in my life were overwhelming me to more then I could emotionally handle.
The hospital staff left me in there for over 4 hours strapped to the bed. Never asked if I needed any water, food, blanket and gave me any indication as to what was going on or what their plan was. They never gave me any of my other medications which they had been given to them by the medics.
Then after a while they came in the room and instead of asking me if I could give them a urine sample; they send 4 people in there (including one man who was not doctor or nurse) to pull my pants down to stick a needle in me. That didn’t even bother to cover the window. Of courses since I hadn’t had any water or food that day they didn’t get much of a sample.
I have never been so angry and degraded in my life. I have never felt so violated. Somehow they thought this would help a person with anxiety. WRONG! Plus, my boyfriend sat out in the waiting room for 3 hours and they never let him come in and see me. I had no weapons, I was in my PJ’s with no socks and they felt they needed to strap me down like an animal. I had no car to drive away in and I just wanted my boyfriend to take me home.
The only people that treated me nice were the second shift people who finally brought me some food. Let me go the the bathroom like a human and took off two of the straps. Even after all that this is my biggest problem with that hospital it is what I read in the paper work they sent me home with that says that I was seen by two doctors. I won’t name them because I don’t know what the Internet laws are pertaining to giving out names. Needless, to say I did not see one doctor much less two. I was never introduced to one. No doctor asked me any questions. So, I think they better reconsider how they write their bill because that is complete false information.
Sadly, I have been through hospital visits before for similar things but not at this hospital and I was never treated like this anywhere else. I was always treated with compassion, respect, empathy and kindness. I was never treated like a complete criminal for no reason. The staff should be ashamed of their actions. I left that hospital in far worse shape then when I first got there. I left angry, traumatized, humiliated and I lost all my trust for hospitals.
Those of you reading this if you care about your love ones who have anxiety or depression problems do not take them to this hospital for care.

Just spent several hours in the ER to find I have the beginning stages of pneumonia. While that is not good news it is good news that I chose this ER. I’m new to the area and wasn’t really sure where to go. I found this on Unilocal and it was close to me so I went. The staff who checked me in was friendly enough. I waited for just over an hour which isn’t bad considering how busy they were. The nurse in triage had no personality at all but wasn’t rude in any way. They took me back almost immediately. Once I was in my «room» I had a very nice nurse, the Dr came in very quickly, before I was even all hooked up and he was also very nice, took his time and really talked to me. Another nurse came in and she was also very kind and pleasant. The X-​ray tech who came to get me was very polite and respectful as well. When I got back to my room and the lady from admittance came in she was incredibly friendly, talking to me and kept saying how sorry she was I wasn’t feeling well. As the nurse came in and out he kept chatting with me about the show I was watching and keeping me informed of everything that was happening. When it came time for discharge the Dr came back in, fully explained everything to me, took the time to answer any and all questions I had and made sure I didn’t have any others before moving on. My original nurse had gone to lunch but the lady who covered him to discharge me was once again incredibly nice, very friendly and talkative. This was a fantastic experience and I’m glad I lucked out and chose this ER! They made is speedy and pleasant, honestly! I almost didn’t want to leave!

The only reason why I’m not giving this place less than 3 stars is because the doctors that helpled my boss out during his colonoscopy were great. I’m a caregiver so I had been there to help. However, there was one CNA in particular who was very rude and disrespectful to him. «Ruthy» once he was in his room, Ruthy ignored what he would say and only asked me questions even though he continued to ask her to talk to him, at one point she turned to me in front of him and snidely asked «Is he okay?» As if he had a mental problem or couldn’t talk. He’s quadriplegic, not mute or deaf. She was visibly annoyed and her whole demeanor was very unprofessional. All the nurses and CNA’s seemed annoyed from one point to another but were generally good. Could’ve been because they’re so short staffed and barely had time to even get him a heated blanket an hour AFTER he had asked for one. Also the hospital food wasn’t bad.

I was seen yesterday in the ER for cardiac related issues. Almost immediately they preformed an EKG in the waiting area. The wait to get a room was a little long, but it was also extremely busy.
Once a room came available, I was connected to monitoring equipment upon arrival in the room. I was then consulted by a nurse and the doctor, who all introduced themselves on a first name basis, within a matter of minutes. They began blood work right away, and continued to monitor my vitals. I was given a lot of reassurance and was able to remain calm in spite of the fact that I was very nervous.
During my stay the doctor ordered about every blood test imaginable to get to determine exactly what has happening. I also had a CT scan to look for any possible blockages. He seemed to genuinely care, and was very compassionate. At one point, he personally came to my room to disconnect my IV and monitors just so I could use the restroom. I feel he took the time to thoroughly answer my questions and concerns even though there was a high volume of people in the ER at the time.
When the determination was made to administer medication to treat my heart condition, they continued to monitor my heart rate for over an hour to assure it was able to maintain a safe rhythm before discharging me.
When I received my discharge instructions, the doctor provided me with a referral to a Cardiologist and outlined for me what would most likely happen next. I was also given information about my condition and the medications I need to take.
We were there for about 10 hours, which I was actually thankful for because I was very scared when we arrived at the hospital. By the time we left, I felt assured and confident in going home. I have nothing but phrase for my attending doctor and nurses. They took excellent care of me and kept me informed step by step of what was occurring.
Thank you Doctor Beecroft and the entire Providence team! I appreciate your professionalism and everything you did for me.

I was admitted to ER with abdominal pain. I was in there for 8 hours. Yes I did have an ultra sound (eventually) that showed I had gallstones and would need to have the gallbladder removed then and there; however I was not told this before I had gotten tired of being in there so long and had gotten dressed and ready to walk out the door for home. I was told to put my gown back on and to go for an MRI at that point. When I was asked to step up onto the gurney in imaging, I nearly slipped because the bed was left unlocked. I told the tech about it and she said «that’s a big no, no». Upon asking why everything was taking so long I was told that I had had to wait because the doctor had several unexpected surgeries to perform while I was waiting in the ER. Actually, the ER experience was not as bad as the hospital stay for the surgery. First of all, the surgeon never went to meet with my husband in the waiting room to inform him of how the surgery went and how I was doing, though she promised that she would. Nor did she ever come in to see me during my recovery and stay. I had heard through the grape vine that my liver enzymes were too high and that there had been cysts found on my liver as well as my pancreas. I wanted to speak to the doctor about these issues, but I never got to; she sent her PA into me instead and she seemed put off that she had to bother with me. In recovery I was asked several times how my pain level was… it was fine then as I was still under the effects of the surgery drugs. But all of a sudden I was in lots of pain, apparently because they did not stay on top of my pain meds. I don’t recall being given anything actually until I was crying in pain. Then the pain was manageable. However, I hurt myself trying to move their very heavy tray out of my path to get to the bathroom. I was told that I was considered independent to walk to the bathroom and that all I had to do was walk along side my IV pole. However, the aides and nurses kept leaving a very heavy tray between me and the IV pole and forgetting to place a call light where I could reach it. I finally tried to move the tray myself, which was next to impossible and visibly difficult for even the young aides to move. As well, they left me in a horrible manually reclining chair that they could hardly get upright themselves… again without any call light. It was just amazing how not just the aides but the nurses themselves kept forgetting my call light. I finally was alert enough to remind them to put it close to me and then they acted worried that I might report them or something. Also, I was ordered a breathing exercise apparatus (which is typical post surgery), the order was written on the chalkboard, but I never got one. It was written in hospital code, so I didn’t know what it meant, but I overheard the PA asking one of the nurses where my breathing thing was. I felt nauseas and had to ask for a emesis bowl which I couldn’t believe I had not already received. They acted like they weren’t even sure where to find one. They finally did bring me pan and I’m so glad I had asked for one, because up it came. And of course, I looked around for the call light to ask for help cleaning up and there was no call light AGAIN! I had asked for the nurse to order me something to help me sleep as I am by nature a very light sleeper and she said that she would ask the night nurse to do it… you guessed it, never happened. I had had only 1 hour of sleep due to the gallbladder attack before coming to the ER and then after surgery I couldn’t sleep because of all the noise and tasks that are required of the aides and nurses to do. I understand all of this, but I needed some rest soooo badly. I finally just almost demanded that they close the door and leave me alone and get me the heck out of there as soon as possible, which I guess they were pleased to do because I was out of there the next afternoon. Never again!!!

Thankful for this place! My most recent visit here was a month ago when my dad fell at work and suffered from a concussion. He ended up staying a week and the services there and after were amazing. While we were frustrated he had to be admitted the doctors only had the best intentions for my dad and I’m thankful for everything they did. After he was discharged they sent a nurse to the house weekly to check up on him and the family for any questions. In addition, he is receiving outpatient speech, OT, PT and everyone we have met have been amazing. My only reason of doing 4 stars was the second time we went to the ER (the walk in clinic we went to for his post discharge visit recommended it since he was showing bad signs) we had waited I the ER 4 hours before being seen. And we had told them everything, concussion two days ago, went to walk in, walk in urged us to go to ER. Well once we were seen at the ER the doctor was super concerned and rushed a CT scan cause he was afraid of internal bleeding and was angry we waited that long. So I wish they had a better system for ER walk ins.

I’ve had so many bad experiences at this hospital. My husband has gone to the er for the same issue 5 times before they took him seriously. The first two times he was given an antibiotic and sent home, where his condition gradually declined. The third time he had surgery and it was not preformed correctly. He went to his primary provider who then sent him to providence where he had the same surgery again. This was yesterday. He ordered breakfast this morning at 8am and didn’t get to eat until 11:30am after calling them three times and eventually getting angry with a nurse because he was so hungry. He was ready to go home as soon as he woke up but it took hours for the staff to come up with discharge papers.

I have had multiple poor experiences with this hospital. In the recovery room after my gallbladder removal, I was moaning in pain while awakening. Someone said angrily, «Give her something to shut her up.» I felt someone moving around near my bed and then felt a wave of medication before I lost consciousness again. During the same stay I was retributively drugged for complaining about the cleanliness of the room. My husband cleaned away a streak of blood (?) from the bedrail of a room I had just been transferred to. I politely told the nurse about it, who reacted angrily and defensively, claiming I was wrong and that the room was perfectly clean. While my husband was out, I was given a psychiatric drug to help «ease my anxiety about the cleanliness of the room.» Initially during the same stay, I was hunched over in severe pain and crying. My bloodwork showed that there was a problem with my liver failing and I had no bile to color my stool. It was an emergent hospitalization. I was given no pain relief for many hours, and during that time the nurse who was asking me to undress and move around for various admittance procedures in my room treated me as if I was overreacting or being dramatic for crying quietly while I struggled to stand and move about. It was a hurtful and dehumanizing experience. Several times when I’ve had my blood drawn there during a hospital stay or ER visit, the draw is painful, long, and draw-​out with multiple sticks and bruises left behind. Many of the staff members have been consistently rude, uncaring, dismissive, belittling, self-​inflated, unavailable, and prone to mistakes/​miscommunications. I do not go to this hospital anymore for medical care. I do not experience these problems at two other area hospitals.

I came here requesting a RAPE EXAM. I did not have insurance, but was waiting on COBRA to kick in. I was given an antibacterial wipe for a clean catch urine sample, which destroyed any potential DNA evidence. My blood was drawn and my lab results were abnormal as well.
Guess what they did? No exam of any sort was performed and I was injected with psychiatric medication and released. My pants even had blood in them when I got home. I WILL NEVER KNOW WHAT HAPPENED TO ME THAT NIGHT BECAUSE THIS DUMB HOSPITAL MESSED MY ENTIRE LIFE UP.

If i could give this place 0 stars I would. The WORST hospital experience I’ve ever had. The nurses are rude, the doctors are «too busy» to come check on you & they don’t even pretend to care or show concern about what’s going on.
My mother was throwing up for 12+ hours & nobody came to give her fluids to try to rehydrate her until I threatened to get her transfered to another hospital. The doctor came after over 24 hours of being admitted (he came right when she got to her room after the ER visit). His excuse that he gave us & the nurses was that he was «too busy» to come check on my mom, who just had a stroke not 24 hours before.
The nurses were SO rude & so loud when they were in her room, slamming doors & drawers, my mom had a migraine for over 5 hours & they were using extremely loud voices to talk to her & were rough with her when trying to move her around. This is just a couple issues we had here.
We went through 4 different nurses & none of them were up to par in any way. We have had the worst time here & will be requesting to be moved to a different hospital right away in the morning.

Don’t come to this hospital. If your not old or a druggie then they take there sweet time to see you if they get to you. I don’t even want to leave a star but half to

Sadly I’ve been in the ER here quite a few times within the last few months because of my family.
The facility is super clean new, and state of the art. There are many kind and attentive nurses, and our doctor is great.
Hopefully you stay out of the ER, but this one is good!

Terrifying experience. ER overcrowded and we were told it would be minimum 4 hours until someone would see my husband. He was screaming and writhing with kidney stone. No attempt to check vitals or triage. We hightailed it to nearest other ER where he was treated immediately.

Don’t come to this er, especially if you have a little one. It’s filthy and the wait is unbelievable. I’ve been here with my young daughter for 3 hours and haven’t been seen. I was told it will be another 3 at least. I will never come here again.

Had to visit the ER the other night, and despite the circumstances it wasn’t a bad experience.
I was seen very quickly, and everyone was very helpful. The nurses and PA were very nice and professional. Although it was pretty slow once I got in there, they helped me as best as they could.
I came from the Edmonds area, where there is much closer ER, but if I ever needed to go to the ER again I would definitely make the drive to Everett and come to this place.

Dont take your infant to this E.R. unless its a life/​death emergency. After 6 hours, they sent us to Seattle Childrens to better diagnose what ended up being a little constipation. To release us after the referral took a lifetime, more than an hour, since our infant was crying nonstop. The wait was unbearable. Dont let your infant wait. If you have an infant, you are better off going directly to Seattle Childrens Hospital. We learned our lesson.

Emergency care visit 9÷20÷2014. Excellent care and highly professional.
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Back in Emergency on ¹⁰⁄₅. Arrived at 6:30 PM when very busy. I was quickly checked in and triaged. I was taken to the treatment room within a reasonable amount of time considering it was crowded. RN Peter quickly put me at ease and after consulting with Dr Kim, provided my necessary treatment. I feel confident when going to Providence Emergency that I will receive prompt and professional care by the compassionate and caring staff.

This place perplexes me. It looks brand new, it’s beautiful, lots of upgrades and new equipment… but where are all of the employees?
I came here on a Friday afternoon to get a CT scan and ultrasound. I was checked in and then hung out in the waiting room until I was called. The wait wasn’t painful for the CT scan but after a few unusual results, I had to go in for an ultrasound.
So I understand that I was on standby for an ultrasound. They told me to hang out and that the wait could be a few hours. I was brought to this teeny tiny dark hallway with a couple of chairs, a couple of magazines, and a phone. I wasn’t sure where I was. I asked to grab some food before having to wait for a few hours and they said «go for it.» I got my food and tried to get back but I needed a badge to get in and NO ONE WAS AROUND TO LET ME IN. Like, no one. I went to the front desk. The person was gone. I hung out by the entrance for 15 minutes to see if someone would let me in. No one came. I went back to the front desk. No one was there. I went to the information desk. No one. WTF. Finally, I went down the hall to see if I could find anyone in scrubs with a key card. I ran into a woman who had a badge and as soon as she saw me, she turned around and went the other way before I could get to her. Then, I finally went down the hallway and found a random nurse who was on her way out for the day. I asked her to please please please let me into my waiting room. She said to ask someone by the room, and I told her that no one was there. She was nice and walked me down, and let me in. That was way more difficult than it needed to be.
Then I hung out in my little area and a nurse came out and was super friendly. He asked if I needed a warm blanket which I accepted since it was freezing in the waiting hallway. The wait was luckily not 3 hours long as they had mentioned but probably closer to 45 minutes or so.
What an odd experience. I’m pretty sure they need to employ more people here but it’s a nice facility.