The UPS Store

Went for notary. charged me 10 dollars which i understand but charged me 3 dollars for 30 seconds computer use? really?! should have went to the bank and did everything for free… i got rip off -.-…

Do not go there early. They are supposed to open at 9am on Saturday. I waited outside till 917am. Still closed.

Great service and conversation! Got there 7 minutes after closing and the owner still helped me get my packages shipped. She even helped carry them inside while I moved my car to avoid getting ticketed. Good price & great service.

Horrible service. The woman who working was very rude. She shouldn’t be working with the public.

Called to check store hours the day before Xmas. Message said 800 am I got there a few minutes after 900 and they were closed. Either change your message or open on time. Poor service.

Eve the surprisingly gorgeous Brazilian American owner of this tiny store has, we feel the NUMBER ONE BEST customer service in the entire GREATER BOSTON area.
We discovered her about three years ago by accident and count our blessing in our great luck in having her outstanding dedication and quality of service all these years.
NO other store will put in the long long hours that she does even on Saturdays. No one packs fragile items so meticulously with NO breakage nor problems. NO one has her warm sincere personality, great laughter and patience like her ! She has a grown lovely son who is the center and great pride of her life and is always attentive to the lives of each and everyone of her long loyal customers.
She has boundless energy and a brilliant alert memory and mind. It is so refreshing to work w someone not only gracious but also EXTREMELY professional and competant!!!
My daughter just moved from Dorchester to the NE Bronx and I shall miss Eve. (hope to move back to boston myself in the near future). I could not leave without singing the praises of such a rare find and a wonderful glorious human being to boot !
Tara Fujimoto Harris
Minneapolis

I had a UPS box here for a couple years, I finally ended it and here are the reasons why; 1^st and foremost this place is never open when they are supposed to be, they love putting out signs that say be back in ten or they won’t even put a sign up, and just not open on time. The place is an absolute mess, I myself am a clutter-​bug as some would say, but even this place makes me cringe! The owner thinks every own is her best friend, which isn’t bad until she starts telling you about very personal things about her ex and her new man etc etc look I don’t need to hear that. Well today I found out a package had gone to the UPS Store despite my best efforts to stop it, I didn’t renew my service which ended on Aug 31^st, today being September 4 I assumed one of two things, A: Eve (the Owner) would’ve told FEDEX I was no longer a customer, or do the normal thing and call or get a hold of an old customer who not only was a good customer for years, but a customer that went out of his way to help out her son giving them both a great price on the service I provide. WELL THATS NOT TO BE EXPECTED! I recieved a phone call today from my gf who informed me Eve not only had my packages, but she said she was keeping them until I renewed for another 6 months. WOAH WHAT? To me this is outright theft, and not only should she be ashamed at the way she runs a business, UPS should immediately strip her of that franchise. She is a want to be thug, attempting to extort small business owners and regular people out of their hard earned money. I’m saddened I have to write this review but I don’t think we as a community can allow business owners to act in this way.

These people freaking suck! Yeah that is about all you need to know about this store. They seem to specialize in crappy attitudes and horrible customer service. I used the one in Cambridge and Boston and next time I’m sticking with them. Last year I went in there to ship a package the details are fuzzy but the lady was rude to me, ignored me, than had the nerve to cop a major attitude.
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I called about a package that was shipping to my Mom’s house. In the past when they haven’t been dropped off cause no one was home, I’ve gone and picked them up in the store other times they been return to the factory.
So I called to find out if I could pick up the package, I’m pretty sure this was a different lady as she had an accent and the other one did not. I didn’t even manage to ask my question before she interrupted to tell me she had nothing to do with things being shipped from other places, she was loud aggressive and rude from the first moment she picked up the phone. Another thing this isn’t your personal cell phone lady, the basics of customer service should mean you pick up the phone identify yourself, store name, then ask how you can help, versus answering with a HELLO! I was confused and I had to ask is the UPS store, because I thought I dialed the wrong number.
I finally had enough of this lady rambling on and screaming into my ear, so I said a quick goodbye and hung up. I can’t deal with this level of incompetence. Just no, don’t go, don’t call, find another store that values it’s customers and has employees that follow common sense and the very basics of customer service. Seriously Unilocal needs a zero rating cause it’s what these people deserve.

This place is useless, it also looks like its been run down since 1970. I went in there to ship something out with my account number and she said she couldn’t send it out. That makes zero sense. This place sucks, and then she told me to go to Watertown, literally 45 minutes away. UPS store should shut this place down its that bad.

TERRIBLE SERVICE!
I had a confirmed reservation for 11am to pick up a uhaul truck so i could move. After speaking with a woman who worked there to check in, i was told that i «didnt have a truck». … EXCUSE ME? yes I did, hence the CON FIR MATION email. after politely showing the woman my reservation she shrugged and «well… i dont know» «all of my trucks are gone, and I never received this from uhaul… Okay, well in my mind, UHAUL is a major website, I am pretty damn sure that uhauls online reservation system is legit, especially after getting the confirm email. After about 10 – 15 mins, she found another location i was extremely unfamiliar with. the woman didnt even apologize to me for her mishap. I noticed on my new confirmation slip i had about 20 mins to get to the truck location to pick it up. after it was all said and done, I returned the truck on time with full gas and was OVER charged for milage, gas that i replaced, and I was charged a late check in fee?! are you f-​n joking? I think uhaul is disgusting with customer service & the norwood street location in everett would be better off with monkeys running the store than that incompetent woman.