Wells Fargo Bank

I try to avoid this location whenever possible, but sometimes procrastination gets the best of me and with a payment coming up, I am forced to bank here. They certainly cater to a different clientele but that is not their fault. This review is not based on that, but on their service and professionalism — or lack thereof.
Please do yourself a favor and avoid Katrina at all cost. She doesn’t know how to process a home mortgage payment and it took a good 20 minutes for me to make a payment. Not only that, but she is rude, unprofessional, and seems to lack any sort of common sense. She asked me which mortgage I wanted to make a payment on… Valid question except the other mortgage has a zero balance so tell me what is the sense in that. I feel like I lose brain cells every time I walk in here.
Furthermore, in a professional setting, the last thing I want to see is the gigantic skull tattoo on your arm. Go to another branch or any other bank for that matter and see how they are dressed.
The branch manager, Stephanie, is pretty nice. Unfortunately, I’ve experienced enough subpar service here for it to balance out.