U.S. Bank

Terrible bank. Horrible customer service, ignorant bankers. Had an auto loan, but they kept bouncing my payments, for unknown reasons. Tried to set up auto pay and the stupid bankers couldn’t even set that up correctly. They actually sent me to my home bank to try and set it up. After I set up autopay, it still messed up my payments. Now my credit is messed up because of the bogus late payments. I am pulling my loan and going to another bank. Avoid these clowns at all costs.

This has been my bank for 20 years and it keeps changing names, but I still get great personal service.
I don’t go inside often, but the manager always knows my name as soon as I walk in the door. She must’ve a steel trap memory.

I recently won some money in the Illinois Lottery. I went to Lottery office and left with a check for $ 2,375.05. Said check was drawn on U. S Bank. I checked locations for this bank in my area. I found the office located inside of the Meijer food store at the above shown location. I called the branch and was told to bring in the check. Upon arriving at the location yesterday, Wed. Nov 05,2014,and was told by the three ladies there that I would have to take said check to the traditional branch located at 2917 W.95^th St, Evergreen Pk, Il 60 805. The clerks did not say why they couldn’t cash my check, but had a puzzled look on all of their faces as if they did to have a clue of how to handle the matter, and just wanted the issue to go away. In other words, they seemed to just get rid of me. Talk about passing the buck. I left and went to the other location the next. More on that lousy experience in my next review.
Today’s date November 6,2014. After the lousy experience shown above, I went into the branch at 2917 W. 95^th street in Evergreen Pk. I went into branch at about 1:45 pm and got into the teller line. I noted that there was a man at the window and one man in the line ahead of me. The problem was that there was only ONE teller behind the counter, and she also was servicing the drive-​up window also! I finally got to counter after 15 minutes. I gave the check to the teller, and after having a puzzled look on her face, she said she would have to «call the back office» whereever that was located. Now if said office was on the premises then I’d like to know how someone couldn’t come up front to help with the customer backlog?! I gave her the check and my driver’s license, and the teller then proceeded to turn her attention back to drive-​up window rather than continuing with my issue, i e calling the so-​called «back office.» After a few minutes of waiting for her to get back to me, I told the teller to return my license and my check and that I would not do business at that bank. I undertand that there would have be fee because I was not a U.S.Bank customer, and after two lousy encounters I will never be one of their customers, but I don’t understand what was the complications and issues. Said check was drawn on this bank and was from the Illinois Lottery, and I presented legitimate identification. I see no reason to ever do business with this bank, nor should any of my friends, family and colleagues in the city of Chicago.