Mr. Appliance Of Burlington And Camden Counties

WORST COMPANY EVER!!! They are thieves! Came to repair ice maker and within 5 minutes said I needed a new one charged $ 169 and said I need to pay another $ 100 after installation. Here the water valve was closed and I didn’t need a new ice maker. Called the office left a message and didn’t hear back from them, called again and got a NASTY woman who was a disgrace to talk to! She said they would send me a refund but not for whole amount because I had to pay the money for the service call!!! It has been 9 days and still no refund. Called today and another NASTY person who very rudely told me the check wasn’t cut yet! Putting complain with BBB. These people should be out of business!!!

I have an extended warranty with lowes so this is the company they had me use. I had an appointment with them for Tuesday 2÷10÷15. They called Monday afternoon to cancel and reschedule for Friday 2÷13÷2015. Needless to say they were a no show and no call. Very unprofessional. Would never recommend.

Mr appliance you suck!!! Can’t even find the words to express how awful this service is. DO NOT USE!!!

I have had two experiences with Mr. Appliance of Burlington and the technicians were both courteous and well-​versed. The downfall in this business is the DISPATCH/​SERVICE PHONE NUMBER, as you will see… The first time I needed service was for a warranty service call on a washing machine, and the manufacturer arranged for them to come out. Because they did so well on that call, they were the one I went to for a dishwasher repair. I scheduled the repair online, and the technician showed up a few minutes early and worked quickly and efficiently trying to fix the problem. The machine worked while he tested it, but later on that evening when I ran a full load, it began leaking again.
I called the office number/​dispatch number and left messages several times over the next two weeks (which were during the holidays) and NO ONE ever called back during that time. I finally went online and rescheduled a repair because I couldn’t think of any other way to have them come and finish resolving the original problem, but when I tried calling the office/​dispatch number because I don’t want to be charged again for a continuation of the same repair, still no one picked up the phone. I had to leave a message again, which I am not confident will be answered.
This is a shame. The technicians are so good and trying their best, but they are getting a bad rap because of their dispatcher/​office personnel. Something needs to be corrected here! Originally I’d given them an excellent review, but had to come back on and change the rating because of the non-​performance of their dispatch/​call number.

You probably wouldn’t even believe it if I told you how horrific this business truly is. They have made so many missteps and business faux pas that I don’t even feel like writing about them. But, just in the hopes that NONE of you will ever make the mistake of using Mr Appliance, I will trudge dutifully on. SO, I called Mr. Appliance on the 9^th… wait, I’m getting ahead of myself. Since Mr. Appliance would ABSOLUTELY NOT call me back, I called Frigidaire and had THEM call Mr Appliance on my behalf to get some information on my parts that I’ve been waiting LITERALLY TWO MONTHS FOR. Mr Appliance told THEM to tell ME, that my parts would be in October 7^th. SO, I called them ON THE 9TH, to say that, its PAST the 7^th, and here I am with no parts and no phone call… again. They told me they would call their distributor and then call me back. (spoiler alert, they didn’t.) KNOWING that they weren’t going to call me back, I called Frigidaire AGAIN and had them, AGAIN, call Mr Appliance on my behalf. Mr Appliance told THEM to tell ME (again…Mr Appliance refused to tell me this themselves) that the parts would now be in on the 29^th of October. Frigidaire actually called MR APPLIANCES DISTRIBUTOR, and found out that they HAD THE PARTS I NEEDED IN STOCK and could ship them in 7 days. THEN, Frigidaire told me that they actually no longer even use Mr Appliance for warranty repairs, (no doubt due to the horrendous reviews) and actually set me up with a service call with another company.
Literally 6 – 7 hours after I called them, and after ALL of this 3^rd party calling from Frigidaire, Mr Appliance FINALLY called me, FOR THE LITERAL FIRST TIME IN OVER 2 MONTHS, to update me on my repair, with information I already knew from Frigidaire, and in her message she says, «this is [womans name] from Mr Appliance, calling you FINALLY…» God strike me if thats a lie. I have the voice mail saved if anyone doesn’t believe me and wants to hear it. She said «calling you, FINALLY,» acknowledging that they have never called me before.
I have filed a formal complaint with the Better Business Bureau, Mr Appliance is so bad. I don’t care if its your $ 2 toaster thats broken, Don’t EVER use this company. There is not a ranking low enough that Unilocal could invent that I would use for them.

HORRIBLE!!! Do not use this service. The customer service representatives are rude on the phone with you. They give you a huge attitude and literally screamed at me on the phone. They give you a huge window 10:00 — 2:00 that they should show up, then are late. They do not call to update you when they are behind, which is always. I have been waiting since April to have our frigidaire dishwasher fixed. Also, their service techs have canceled on us more than one occasion. This company does nothing above and beyond for their customers. DO NOT USE THEM!!! YOU HAVE BEEN WARNED!!! I wish I could give negative stars.

there aren’t enough negative words to describe this company. in short, we are left with a custom built-​in microwave left in WORSE shape than before they arrived. TWO REPAIRMEN WITH NO CLUE how to fix it. We are in the middle of legal action against them for the money we are out having to switch to a different company to repair THEIR DAMAGES. They don’t return phone calls — even the national franchise — and DON’T CARE ABOUT CUSTOMER SERVICE. THOROUGHLY HORRENDOUS.

My two experiences have been different than the other reviewers here. Maybe it depends on the Technician you get? Randy was great. He was professional. knowledgable and efficient. He came out and fixed our clothes dryer. My only gripe is with the office. Both times they scheduled me for a certain time period, 11:50am to 1:30pm; even sent an email confirmation. I took off work and waited… and waited… and waited. When I called to get a status they said the Techs got backed up and wouldn’t be there til end of day. Couldn’t someone call and tell me?

IF I could give them 0 or –5, i would .My fridge is waiting for part for 6 weeks now, is not there fault that is back order but there DONT CARE ABOUT COSTUMER ATTITUDE IS THERE FULT … Since there was one man in my home 6 weeks ago no one ever called me and every time I called was given promises and lies about the part that was in transit but on back order .
if you can take your business somewhere else …

If the other reviews aren’t enough of a warning, we had a terrible experience as well. Our 2 month old Frigidaire microwave started making a terrible noise, they came out to evaluate, told us we needed a new part that would take no more than 2 weeks to order. Two weeks later, we called to find out what was going on only to be told that the part was back-​ordered indefinitely. We had to get the part ourselves from Frigidaire directly because Mr. Appliance was unwilling to do it (make a phone call). They replaced the part (now over three weeks from the first evaluation), the microwave was still broken after the repair, and we found out that if the first tech had bothered to do the evaluation correctly, he would have seen that the microwave was not reparable and had to be replaced.
In other words, they are incompetent and lazy.

Your better off just buying a new fridge, stove, washer or dryer than calling Mr. Appliance!!! They will give you a quote over the phone think it was $ 70 to come out & they said that $ 70 will go towards the price to fix it. Not so much! Buy by the time they come & quote you to fix it for an extra $ 100 or $ 200 you can buy new!!!
The belt on my washer broke they want something like $ 300 to fix it. So I Just youtube it! There are tones of how to. videos on how to fix it and called All Brand Appliance Parts in Cherry Hill. It took me 30 seconds to fix it! The belt from All Brand Appliance Parts was $ 15.00! If you know whats wrong with it you can fix it yourself!!! Just go on youtube!