Kelly Russell S MD

I personally have not been here but my fiancé has. He has alot of issues that needs to be monitored by a doctor. And although he was happy with his provider (Dr Kelly) he has suddenly dropped the HMSA and didnt notify anyone at all. Not a call nor a letter nothing. I think that is very unprofessional on his part I wonder how many other patients needed his care that was under HMSA. Although he currently shows he accepts HMSA he has decided upon not accepting them. I get it if you dont want to take that insurance but common courtesy would be to inform your patients ahead of time of your decision therefore it would make transitioning to a new doctor much easier. Now he is out of his medication still looking for a doctor and he is in a lot of pain. I am at loss for words how he handled this. So if you plan on going there be sure NOT to have HMSA. All I can say is wow Dr Kelly wow very unprofessional on your part!!!

I have been a patient of Dr. Kelly’s for over 8 years. His practice has grown tremendously over that time. They are very accommodating to so many by fitting in unexpected emergency visits with seeing scheduled patients. It does mean longer wait times but only because he doesn’t sacrifice time with any of the patients just because of that schedule. When you or a family member may have an emergency and need to get fit in, you will have an appreciation for them taking the time out to see you. Hopefully the wait is something you can get past because you will love the very sweet and knowledgeable nurses in the front and the back. Then you meet with Dr. Kelly who always takes his time to get to know you and your history. He is also very knowledgeable and an amazing teacher when you have questions or need to learn about something new. You absolutely feel like he puts your needs first when it’s your turn. You do «get what you wait for»! If you want an excellent doctor and staff but know you are impatient about waiting, then you ARE looking in the wrong spot.

I have been seeing Dr. Kelly for almost 2 years now… Yes you may have to wait to see him but that is because he’s actually talking to his patients and spending quality time with them… For many folks that may be one visit per year or less… if you want to get in right away schedule your appointment early in the morning… His staff are very courteous and professional… and he does remember your name… Just a very cordial and professional family Dr. team at Queens West…

Horrible wait times appointment is at 11 we’ve been waiting an hour and a half still haven’t been seen yet

I just moved to the island and needed a doctor. I called Dr. Kelly and they scheduled me right away.
The staff was very pleasant.
He was very interested in my well-​being. I have skin problems and he referred me to a dermatologist closer to my home.

Ok, dr. Kelly is ok. so why am i giving Dr. Kelly a 1 star?
1.) they overbook and you end up waiting for 3 hrs. Seriously? When the doctor came (late), he already saw how many pts were waiting yet he still had to do whatevers i guess it couldn’t wait and have the pts wait. Someone said they were scheduled 8:45, were there 8:30 and the doctor started seing pts. @ 9:45.where’s the consideration? 10 pts. waiting outside.
2.) receptionists doesn’t even know how to smile. They’ll answer u with «uhuh» you work with clients and patients. At least be courteous and put some smiles on your face. They look like they don’t like what they’re doing specially the chubby girl. And they are the ones who schedules the pts. They already know their doctor takes his time with the pt., but still they over book? Where the common sense there?
3.) they do all this unnecessary procedures just so they can collect so much from your insurance and you. The lady who does all these stuff doesn’t even tell you that you’ll be broke from all these procedures and just do whatever she’s told. I told the doctor i don’t have any breathing problems but he made me do this breathing test and treatment that cost me an arm and a leg. My BP was ¹²³⁄₈₀ and he had me do an EKG coz i have high blood pressure. Really? And that i have to do it every 6 mos although on my next visit my BP was ¹¹¹⁄₇₈ And the dollar sign faced biller don’t even write off even $ 1. That clinic will rip you off!!!
4.) they already called me inside and i had to pee really bad so the doctor allowed me to use their bathroom. «Holy cow!»…ok, when i saw the waiting room, the hallway and the room where they check your BP, it looks like an old creepy hospital you wouldn’t even wanna touch anything or sit anywhere or else you might get some virus or tetanus. And im not even exaggerating. But i let it slide coz i was thinking maybe the building is just really old. So back to the bathroom issue, its the grossest clinic bathroom iv’e ever seen. The bowl is so yellow that the public bathrooms in north shore looks better. I mean, u charge so much, u can’t even get ur bathroom clean? U work in healthcare the least you could do is keep things and your clinic clean. Gross. Just gross.

Dr. Kelly is the ideal doctor! He really listens to you, and remembers important medical things about you (even after long time spans from your last visit). Dr. Kelly has helped and solved many medical issues I’ve had from minor to severe. His staff has provided me with great outside referrals when I needed it! I have now moved to the other side of the island but I refuse to seek another primary physician because I know I found a unicorn of primary physicians!

Dr. Kelly has been my general practitioner for the past 5 years and I can honestly say, I’ve never come across a physician who is as attentive and thorough as he is. He is one of the few physicians I’ve come across who’s office is located on the westside of the island, so he’s typically very busy; but he always takes the extra time to answer any and all questions I may have, and make sure I understand his prognosis and suggestions (if any). Him and his staff alike go out of their way to make you feel welcomed and comfortable which is my favorite part of visiting his office and why he’s been my physician for so long.

Like the other person said 1 star is generous. We’ve been here for almost 2 hours, just waiting to be seen. I think they over book on their patients. Like I really wanna spend my whole day at the doctors office!
When getting ur tb done and u know u have to come back to do the reading again it takes them forever just to read and write the results on paper!

Dr. Kelly is one of the best doctor I’ve known… He is very thorough in his exams specially on your first visit. He checks your eye sight, hearing, thorough physical exam which includes breast exam (male and female-​no one is an exemption) so that he has a baseline of information and also to know if there is anything wrong with the patient that the patient does not know yet then he will be able to refer or recommend whatever it is that’s needed to be done. He is not a «hi and goodbye» kind of doctor. with all the insurance policies constantly changing and paying lesser and lesser, other doctors depend on quantity of patients, not quality… you may have to wait for a while in his office but I tell you it’s worth it. you can feel that you are well taken cared of and nothing goes uncheck. so I understand if he takes longer in some patients specially the elderlies because there’s a lot to check on them… the wait is worth it if you know at the end of the day, you are well taken cared of… you receive a quality care… they are always booked because patients trust him… so make an appointment ahead of time… they do accept walk ins but you might have to wait a little longer depending on how many patients did not show up for their appointment.

I usually avoid one star reviews, because they seem unfair. In this case, 1 star is generous.
I saw Dr. Kelly based on the recommendation of another doctor I saw. I needed a new primary care doctor to help me with my diabetes management and general health care.
Here are the reasons Dr. Kelly deserves less than 1 star:
*He made inappropriate jokes.
*He made me put on a weird old lady style mumu that smelled musty for the exam.
*He insisted on performing a breast exam during my first visit, which was to obtain prescriptions and referrals for my already well managed diabetes.
*He’s an RX writer, not a problem solver. He just wanted to throw more meds at me to treat symptoms, and even to treat things I didn’t have symptoms for, instead of trying to understand the root of the issue.
*Even though my AIC (average blood sugar reading) is good, he insisted on lecturing me about the standard Philippine diet, and how it has to be modified. Unilocalers, I’m as Haole as they come. I told him I was vegan, that I ate a plant based diet. He kept telling me about limiting my portions of white rice, and instructed me to eat more breakfast cereal. I don’t eat either of those things because they are carb killers! He didn’t listen to anything I said, and just gave his canned, constantly repeated advice.
*His office staff does not answer the phone consistently. They take two hour lunches. And when they don’t answer, they don’t accept messages.
*Somehow, I have no idea how it’s possible, he’s always overbooked. If your appointment is at 10, plan to be seen at 12, and then rushed right back out the door.
*They can’t handle insurance claims to save their lives. For 6 months, they have been repeatedly filing to the wrong insurance office for my claim. Even though I have called and told them. They also have my SSN listed incorrectly. Repeatedly. Even after I have called and told them.
*They overcharge. That diet lecture that was totally not applicable cost me more than $ 300.
*They are totally incompetent. They didn’t even get the Rx’s called in correctly — which was the whole point of my visit.
This place is a mess. If you have any choice at all, please choose elsewhere. I’ve never felt skeevier at a doc office than I did at this one, I got nothing out of it, and I’m still dealing with their incompetence six months later. Save yourself the hassle and pick a different doc!