Public Storage

Very Rude and disrespectful! Rip off and false advertisement! They promote $ 1 a month but fail to inform you of hidden fees. Also charge for a lock and insurance to add more to your bill! Check out Hawaii self storage instead in Kapolei. Better deals and friendly staff. They don’t even deserve 1 star! Too bad can’t have no stars or better yet, negative stars!

Great staff to work with for all your needs. Kudos to Wayne and Merkerita for their professional service and friendliness. Wayne is very detailed in explaining contracts and conditions. I like that. I have needed the service at different times and is very glad we have such a facility in Ewa Beach for Kamaaina and Malahini.

Wayne did a great job showing me three different units (5×5, 5×7, & 5×10) … all three were at good prices but still a bit out of my monthly budget … based upon my needs and financial parameters, I settled on a 5×5 space … perhaps the best part of the 5×5 space that was available just happened to be also the closest to the facility entrance …
Wayne completed my lease/​rental agreement, my insurance addendum, and provided for me my gate access information and new account receipt within 15 minutes … My total for the month of April, which included the move-​in discount, storage, insurance, and merchandise (lock & tape) was $ 62.29 …
Going forward, my monthly rent will be $ 89.53 … Timing is everything and Wayne’s timing and position of the benefits (cost and location) were tremendous! …

Wayne is an excellent person! He greeted us as we walked in and helped us picked the right storage and supplies for our moving needs. Also during the process we found out that himself, my papa and myself all share the same birthday! How crazy is that! If you ever need a storage space, please visit public storage in Ewa Beach and go and see Wayne. Mahalo Public Storage and Wayne for the excelled customer service !

First, the staff at this storage facility are always friendly, professional and helpful.
I rent a medium sized storage room and the process of setting up the contract was easy. The facility is clean and security is adequate.
My only issue, and why I can’t give a 5 star rating, is the inconvenient system they have for allowing use of their carts. I have to drop my id at the office. Then enter the gate, and park near my storage room which is on the far side of the property from the carts. Then I have to all back over to the office area and unlock the cart and roll it back to the other side of the property to my storage room. I also have a storage room at diamond head self storage, and their cart system is far easier. As I often have a young child with me while moving things in and out of my storage room, all of this walking and dragging carts back and forth across the property is just an inconvenience.

Mak and Antonette was super helpful. Clean facilities. Affordable rates. Highly recommended!

I’ve used Public Storage off and on for years and I have to say that Wayne and his staff are impeccable. I had a time constraint issue and required a large preferably 1^st floor indoor unit. Wayne worked with me for weeks to get me what I needed. The true definition of customer retention.

This was my first time renting a storage unit, and I was very impressed at how quick and easy it was. Annie was especially polite and helpful.

Annie & Paulette were extremely helpful & friendly! They got me a storage last minute & were extremely kind& helpful!

Staff was really knowledgeable and very friendly. I recommend this storage to everyone who wants to use storage.

I had a great experience. Top Notch Superb Customer Service! Please see Paulette. She helped us when the availability came up with the size storage I needed. I did not want to go further from my residence even though it was cheaper at other storage areas. I got a bigger storage with a few bucks more but saves me from gas and time. Visiting the site and paperwork did not take long at all to process and I got half of my boxes in the there in no time. Clean facilities and very convenient.

Annie was great. She helped us pick the right size unit for our belongings. Awesome customer service. Highly recommend using her to get you storage unit.

I was dreading the thought of having to put my stuff in storage until I sat down to talk to Annie!!! I went by when it was almost closing time and she still helped me out with a smile. I didn’t get the unit that day but she showed me the units and this allowed me to go home and think it over before making a decision the next day. When I went back the next day, Annie got me through the process quickly and now I’m loading my stuff in and feel it’s secure. The facility appears to be secure and well kept. You have to use your security code about 3 times before getting to your indoor unit, sucks for us people with bad memory. The pricing is a little higher than the other storage facilities but it is more convenient for the area I live in. Bottom line, great customer service from Annie which makes her AWESOME! Shout out to Paulette too for helping to make this a great experience.

Amazing Customer Service! It was my first time getting storage and Paulette was fabulous!!! The unit size was perfect. They offered box, tape, and plastic covering to protect my items. I love this place!!! Plus they have an elevator with a dolly to place large items on!

First time ever getting a storage. Went by last week to just see what was needed. Did an online reservation for the wrong site but Wayne was super helpful in switching it over to their location. Very efficient and informative. 5 stars for this location for being super friendly, detailed and organized.

Paulette was great, customer service was five star. Thirty minutes was all it took for the paperwork and a very efficient, comprehensive orientation. The facilities are clean and maintained.
The four star rating is in consideration of the limited hours of availability; gates are closed at 9pm. Being open to midnight would be ideal, as busy families could use that three hour cushion to surge efforts during a work day.

Wayne was the agent who assisted me in renting a storage unit at this location and he couldn’t have possibly been more pleasant, helpful, and professional. From the moment I walked in, he cordially greeted me and made me feel important as a customer. From there, he was extremely clear and concise in assisting me with selecting the right size storage unit for my needs. After a thorough tour of the facilities, we finally finalized the contract. Once again, Wayne was very professional during this process. He was extremely helpful from beginning to end. I would highly recommend not only Public Storage to others, but this particular location!

What more can I add to the combo that is Annie and Paulette. My arrival started with a warm and welcoming «Aloha» good morning. From there, the rest of the customer experience was fantastic. Annie was the one processing my transaction and was very informative of every option available to fit my needs. She definitely went above and beyond to ensure I was taken care of. I typically have questions to things of this nature, but she was able to speak to all the features and benefits of what each unit possessed. The energy, laughs and personality shined through in both Annie and Paullete’s customer service. Let’s all agree that moving sucks and the last thing we need is another aspect of the process to make it less enjoyable. Thank you #TeamAnnie #TeamPaulette for making my move to the island and choosing your storage facility a great experience so far.

My husband went in first to view what size unit would work best for our needs. He was greeted with amazing customer service! They took him around the units to show him our options. My husband finds the right size and I jumped online to get everything started.
I recommend setting everything up online. They give you additional savings as well by doing so. You can just reserve with a confirmation or you can reserve and due all the contract terms etc online too, very convenient.
After work, I quickly went in to finish everything up. I was greeted with a warm smile by Paulette. She was such a gem through the entire process. She was also the same person that assisted my husband earlier. She was ready for me, walked me straight to the unit to ensure my approval as well, and then placed the lock on our new storage! :) (sounds like buying a home, ha!). To be very clear, Paulette is Public Storage’s FIVE star! :)
I give the 4 star because it would be beneficial to their customers to be open past 9pm. Many that work days and travel home, then have a short window to move things in and out of their unit or just access something they may need to grab real quickly. I think later evening hours, maybe to 10 – 10:30pm would be better.
Looking at another reviewers post about changing $ terms agreed makes me a little nervous, but I haven’t had issues with them in the past, so…*fingers crossed*
Again, thank you PAULETTE for providing OUTSTANDING service!

This is the closest storage place near where I live. Not only is it convenient but it’s fairly nice as well. I always look for a gated storage unit. This place has that and climate-​controlled units inside a building. The prices are pretty outrageous (it is Hawaii). But I am willing to bet that’s going to be the case at most storage facilities in Hawaii.
The service has always been pretty good. I’ve dealt a lot with Wayne who is always friendly and very helpful.
My only complaint is that I cannot access my unit 24-​hours a day. The gates close at 9pm so if you’re inside during that time, you’re out of luck and will have to pick up for your car when it opens back up.
Very convenient payment options: online or in any one of their locations.