J&S AutoHaus Service

Dropping my review to three stars. Looked into my car papers etc, and was charged more for the car than sticker price and what was agreed upon.
Later dropped my review to two stars after learning I paid far more than booking price for my car. Being a woman and trusting a business to be honest seems to be my faults in buying a car here. Thinking I was getting a top line of VW when it was actually the basic line of automatic, shows even my Kelly Blue Book price check was also incorrect. There’s a review here that is «not recommended», I suggest you read it because it’s very true to be wary of the over pricing. Only reason why my review isn’t 1 star is because my car does run well with no issues so far.

I was happy with my car buying here. I traded in a good car with low miles that no longer suited my family to a good car with high miles that was the size needed for my family to feel safe and comfortable.
Buying a used car, especially when involving a trade, and one with negative equity to top it off, can be stressful, but I didn’t feel much stress or pressure at this dealer. They specialize in high end European makes and models so I feel like I got a good deal on my Japanese SUV. I inspected the car thoroughly to make sure it was safe to operate and sound mechanically. The car was taken car of very well. It might sound sexist, but I prefer buying used cars whose previous owners were female. They just seem to take it easier on the car, plus the car fax indicated regular service every 5k miles at a Toyota dealer. I thank the previous owners, whoever they are, for that.
I read a lot of negative reviews here. Your experience here will largely depend on you, your research, how much you know about the car you want, how much you want it/​how much you are willing to pay for it, and your negotiating skills.
I got a good car here. They have hundreds. I can’t say if all their cars are good or bad, so you have to check for yourself. I feel like they went above the average in their treatment of me and for that, I say thank you. My salesman was Henri and finance person Matt. Thanks guys for a car buying transaction that makes buying a car at a Toyota dealer feel like a drug deal in a back alley. These guys are the real thing. Go here after you are done being ripped off at brand name dealerships. Everyone is in business to earn a profit, but because these guys buy cars on auctions, they have more power to set reasonable prices. Plus, when it comes to cars, buying used in good condition makes much more sense than buying new and 30% of your car’s value being washed down the toilet when you drive off the lot. It makes sense to me, and if you are in the market for a used car, I would keep this place in your list of top 10 if you are in the Northeast. Good luck.
I feel like i was treated fairly, especially given that i came in with my wife and 2 month old son. They took care of everything, given me a fair value for my trade, send me my new registration via ups, and financed me with a better company than i had before (Toyota Financial). Toyota used to taken up to 10 days to process a payment, but since my bank is Wells Fargo and so is my new car loan, i feel it will be a better process. In short, J&S helped me facilitate the transition to a car i wanted from a car i didnt at good terms and took care of everything that had to be done to make it a smooth process.
As a last bit of advice, i’ve bought cars at brand name (Toyota) dealers and this is my first time buying one at a second hand dealer. I’ve serviced cars at Toyota dealers and at regular shops and my personal experience is that the Brand is only going to charge you 2 – 3 times more (or more) for the same work service wise and also charge 2−3k more in terms of buying, leasing, or financing, a car.
I recommend this place based on my experience. I hope if you need a good used car, you do your homework and give this place a shot. No its not a lexus dealership, no there is no warranty of any sort or cookies and hot chocolate, but in exchange for the no frills experience, you sale money, in the thousands, on a good used car. Good luck, and thanks Henri for taking care of me and my family.
10/​20/​2015
I wanted to update this review by adding that my salesman took care of helping me change information for my insurance company by giving them the new lienholder info and J&S send me my new registration via UPS with the receipt showing NY Sales tax paid along with my registration sticker and document to show law enforcement. It also had a receipt attached showing I had 10 days to get a safety/​emissions inspection but the car I brought has an active inspection sticker that expires March 2016, so that was a bit overkill, but their attention to detail, at least in my case, was great. I felt like they just wanted to make a sale and do everything by the book. I think they are trying to get better, as I’ve read other reviews, and I think if you see Henri about buying a car, you will be treated fairly.