Enterprise Rent-A-Car

Loved the service, the car, not so much. Didn’t realize there was no liner in the trunk until I opened it.

It’s amazing the level of service you get from place to place. Enterprise you need to give everybody in Exeter raises and fire in everybody in Lawrence, Ma.
In Exeter we had the best costumer service, she was very apologetic towards us, she was not as shocked as I thought she’d be showing her the inside of the cargo van, she must have to fix a lot of Lawrence’s cars. It took 4 minutes and we got an SUV for the rest of the month, super clean, washed and shiny with a full tank of gas. Thank you Exeter for saving us from the bad service in Lawrence. I’d go back there anytime no matter if it’s 30 miles from my house.

Enterprise has a different business model than the others, in that they have many small locations, not just big city downtowns and airports, and I not being near either, they are far more convenient. The prices are comparable. The humans who work behind the counter are humans, not human/​robots driven by the forms. (I suspect that within 5 years we will be doing it all at computer kiosks with most rental car companies.) I had made a reservation on line, and, had to change the location, the type of car, and the dates, twice, and they could not have been more accommodating. The car was just fine. The scratch on the bumper was noted. There are really only 5 big companies now, Enterprise, National, and Alamo are all the same company, for example, but, so far, the Enterprise part of that company has retained its business model and I hope they continue to do so.

I generally use Enterprise when I come to Exeter, but this time I needed to rent a car from Logan, and so I got a car from Hertz. The thing is, I drove my Hertz car too close to some bushes and scratched the side of the car. Here’s where really good quality customer service from Enterprise comes into play: I went to Enterprise, asked if they were willing to give me something for nothing, and Dan and Galvin followed me out to the car and gave me advice about what I should do about the scratches. Wait. It gets even better. They went and got Turtle Wax and tried to remove these scratches from a car that wasn’t even theirs! I was so impressed. Thank you.