Otto’s MINI

Mr. Dixon…
knows his cars;
helps find the perfect one for us;
provides the best recommendations;
has an appropriate professional and personal manner;
offers reasonable and reasoned suggestions;
takes care of matters in a timely manner;
and
is a ‘heck’ of a lovely fellow with gran’ craic.
Our thanks to him, MINI manager Chad, service advisor Melissa
for continuous quality help and service, even in the most
unusual of driving circumstances.
We appreciate this autohaus!
murpheys

From the moment my wife and I walked in the showroom, Michael treated us with respect and handled the sale professionally, thanks Michael!
As everyone knows, purchasing a new/​used vehicle takes time. At Otto’s Michael worked hard to determine what we were looking for, then showed us the cars that matched our description. We only had one small glitch, and the Otto’s Mini staff handled it professionally and appropriately.

My wife and I had a great buying experience at Otto’s MINI and we especially appreciated the personable and professional service provided by Peter Barcus and his colleagues. In the hectic window of time before Christmas and the New Year holidays, we found ourselves in sudden need of a new or nearly-​new car.
With a handful of options in mind, a rapid but exhaustive internet search proved MINI to be far more informative and trustworthy than most other websites. And the web experience for Otto’s MINI prove equally exceptional. Two vehicles caught our attention and Peter was thoroughly helpful, polite and encouraging, via multiple emails.
We came to our decision and met Peter on Christmas morning at Otto’s MINI. Everything about the experience was first-​rate and we drove away with a magnificent, very low mileage, 2012 Otto’s MINI Cooper S Countryman that looks and runs absolutely brand new. The post-​sale service has been equally helpful with Peter offering occasional but welcome tips and advice to help us realize the full value of our purchase.
Although I’ve known about Otto’s MINI for years, this was my first experience with the dealership. Happy I was to see a friend who owns the top-​rated local Harley Davidson dealership in the showroom on the morning my wife and I arrived for our Countryman. Otto’s MINI was the choice for him. And after our buying experience, Otto’s MINI will be the choice for my wife and I for years to come.

Had the best experience here. Traveled 60 miles to get there for a recall repair and they treated us with respect, honesty and kindness. They were great. We would gladly make the 60 mile trip for future services.

Below is an e-​mail that I recently sent to Otto’s Mini recapping my visit to Otto’s Mini in search for a Pre-​Owned Mini Countryman. I believe that Otto’s Mini is completely overpriced on Pre-​Owned Inventory and are very unfair on Mini trade-in’s.
Hi Pete,
I purchased a Countryman S just 2 days after you turned me down for $ 200. I was able to purchase an S over your standard countryman with 11k miles for less money including my trade. Otto’s Mini insulted me with a $ 12k trade value only to make me realize that Mini’s DO NOT hold their value when traded in at Otto’s Mini.
As a LOYAL customer and fan to Otto’s both Mini & BMW for 25+ years, I have decided never to buy another car at Otto’s nor recommend anyone to purchase a car at Otto’s. I received no follow up from Tien Nguyen on my original visit and was very displeased with the way you handled the negotiation. All I asked for was a FAIR deal.
The Mini dealership for which I purchased was extremely helpful and wanted to earn my business for which I’m grateful.

Didn’t buy our Mini here but you would have thought we bought three.
My bride and I relocated back to the area from NYC.
The crew at Ottos treat us, more importantly treat my bride since she is the primary driver, like royalty.
Loaner car, no problem.
Have an issue with the car, no problem. Fit us in right away.
Stellar service.
Reasonably priced service delivered in a reasonable time frame.
We have to have our convertible in the summer months. And these guys get it!

Living in the Harrisburg/​Lancaster area, I didn’t have a lot of choices when it came time for me to have some repairs done on my MINI. The local family mechanic my in-​laws use told me of some of the things he’d found which according to the warranty information he got from a local BMW dealer should’ve been covered. Since we’re a little bit closer, I called the location in Baltimore. They were awful and rude and told me that despite knowing what my mechanic said would make no promises of fixing my MINI unless I made the 50 mile drive to have them take a look at it and that a regular mechanic couldn’t be trusted and had to have been mistaken on what he told me was actually wrong with the vehicle.
I couldn’t have possibly had a better experience than the one I had with Otto’s MINI. From my first call, Otto’s MINI confirmed that if my mechanic was correct, the things he listed would be covered under the warranty and that they would have no problem fixing only the things that were free even though I hadn’t purchased my MINI from their location. They did excellent work and I couldn’t have been more impressed. My MINI has been running very well since.
Recommended. Great service department, best MINI dealership I’ve dealt with. Drive a little further to go here.

Such a great, positive experience! All car dealers should take note and use this style. No pressure, friendly and knowledgable staff, laid back atmosphere. Nothing negative period. Unlike their competition closer to Philly, Ottos has their inventory right there on spot and in a location you can clearly see as opposed to a second location in a muddy hill with the cars jammed packed in that you can’t get a clear look. The team at Ottos gives you as much time as needed to make a choice in which MINI is right and perfect for you. There is nothing critical I can say about my experience,

I literally just got home from leasing my first ever Mini and I had such a fun time at Otto’s! This was my first big purchase out of college and Brook helped me pick out the perfect cooper for me – I couldn’t be happier. He was friendly, professional and really went out of their way to make sure I had a great experience and got the best deal. I am beyond thrilled with my new Mini (especially in love with the pink mood lights that you can see at night inside)!!! Can’t wait for years of fun driving! Thank’s Otto’s!

Great new facility. Lots of open space for those waiting for their cars to be serviced and a Flavia coffee machine with coffee, tea, and cocoa. I used the «cubical» room to work while I waited. They have wifi and network cables to use as well as surge protectors. The boutique was very well stocked. Staff are very pleasant and my car was washed after its service. A great dealership in my opinion.

The old location for Otto’s in Glen Mills was great. The folks at the new location leave something to be desired. We bought our mini, pre-​ordered, one of the first in the US from Otto’s. Since moving to the Exton location, we don’t get phone calls returned, are left on hold for 10 minutes at a time, the people up front are usually doing things other than good customer service (distracted by personal business, etc.) I’m seriously disappointed by how far the customer service for service has dropped.

I got a beautiful blue mini cooper from here in 2007. I have had good service for the most part, but sometimes they don’t have enough cars so you are stuck waiting for several hours while your car gets repairs. They do however give you a loaner most of the time and wash your car every time. Now that I live in Southern California, where the dealerships are stingy, I miss Otto’s.

First service here a few weeks ago and so far I’m sold! I brought my car in around noon, during my lunch break, as a walk in since my dash lights were going crazy with alerts and tire warnings and the such. I was greeted with «How can I help you?» This was way different and the other dealerships I went to always asked «Do you have an appointment?» first. I explained my problems and the service woman said, ok, no problem, I’ll see if I can have anyone look at it. She kept me informed and said, we are quite busy today and do not have any loaners, but I can provide you a ride wherever you need to be. I work about 3 miles from the dealership, so they dropped me off and picked me up in a very timely manner. Service was all complete, car washed and vacuumed and no more warning sign flashing and dinging at me.

I bought my MINI a year ago from Otto’s MINI and I was just in for my first annual service. Everything went smooth. What I like about Otto’s is the laid back atmosphere in the showroom. You can tell they really like what they do and are not fake or phony like high end dealership personel can be. They have the showroom decorated for Halloween and had spooky movies playing. I like that it doesnt feel like a stuffy car dealership. The coffee machine in the waiting room is awesome!

I ordered a car from Holly at Otto’s Mini in May 2009. The entire process went smoothly! I live in Central PA, so I was able to communicate via e-​mail and telephone. I didn’t even meet her until it was time to pick up my car in mid-​June!
Since I wasn’t familiar with the roads, my dad and I got lost on our way to the dealership. I arrived an hour late for my appointment, and right before the dealership was scheduled to close. Holly and the other employees made me feel very relaxed, despite how late I had arrived. They didn’t rush me out of the dealership. On the contrary – the first thing she did was give me a hug and asked me if I wanted coffee or tea to drink.
I have never experienced customer service on this level before. I will always recommend Otto’s for your Mini needs!

My mother was actually in the market for a new car, and called me after being treated quite poorly by a competing Mini dealership. Frustrated, and 3000 miles away where I couldn’t intervene directly, I called Otto’s Mini and spoke with Holly in new car sales. While understandably limited in what she could do, over the phone, to a third-​party, Holly negotiated with me quickly and efficiently, made one call to her manager and called me back in five minutes with a negotiated deal, no back-​and-​forth, no headgames.
It frustrated me to no end that in the ten minutes this took, the dealership that was applying pressure to my mother convinced her, and she had already agreed to a much higher price for the same car elsewhere (I had told her to give me an hour to figure out something). But the Machiavellian tactics of a rival dealer won out, and my mother bought her car there. Seriously, this frustrates the hell out of me.
So please, if you’re in the area, go to this dealership and ask for Holly. Not only will you thank me, because she’s pleasant to deal with, professional, and will give you a fair price (based upon my admittedly limited experience), but I owe her a sale, and would love to repay her with five for her troubles. She did everything right with me.