T-Mobile

Angel was fantastic in helping me purchase/​transition from my old phone to an iPhone, which I’ve never had before. Previously, I had been an Android user. So far, the iPhone has been more annoying than anything, but that’s not on Angel — he was very friendly and helpful.
I had to return the following day due to an issue w/​contacts and adding Gmail. Unfortunately, Priscilla was the staff that assisted me this day. She was impatient and spoke to me condescendingly. I’m a novice to the Apple operating system — which to be quite honest, lacks a lot of functionality that Androids have — so to make assumptions about whether this or that feature/​process should be easy and obvious are rude and insulting. If you don’t have the patience and believe an individual is a moron for not figuring this or that out on their own — take your attitude elsewhere and NOT in a position where you are there to provide customer service. You are only supporting the stereotype that Apple users think they are above everyone else.