Jack Daniels Kia

Go any place else but Jack Daniels Kia
They will give you promises all day long but when it comes time to fulfill them forget it. Neither Richard Perry the sales manager and Frank Ruvo the General manager followed through on correcting their mistakes, time to call a lawyer now.

Avoid this dealership!
Years ago I had an unpleasant experience with poor sales team and management when this was the Audi dealership. In spite of this I gave them another chance while shopping for a new Kia for my mother.
Everything was going well salesman Brandon was a nice guy we agreed to terms and left happy with thoughts of picking up the car at the end of the week.
It all went downhill from there. «Finance Manager» Marco called my mother to let her know everything was good and the car will be ready for pickup. She actually received a few calls confirming the car was ready.
We went in to pick up the car and they greeted us with coffee, had us switch insurance, and then see Marco.
Marco casually tells us after sitting for an hour that the payments are now $ 100 more than agreed upon because credit was not tier 1. Now I understand credit policies can affect payments but do not waste our time leave us waiting in hopes we’ll just say «ok fine». This bait and switch is an unacceptable practice and I advise anyone shopping for a car to seek out a more honest dealership.
I’m just thankful that I was there with my mother so that she would not fall victim to unfair practices.
*** To Das T***
Thank you for the prompt reply, spoke with GM Frank throughout the process unfortunately nothing further was done.

I want to pay BMW 535 xi I like the car but it has check engine light on and brake light and ABS light and 4×4 light on then they told me the shop will check the car then we will call you when it finished they called me and when i saw the car it has same lights on he said it will disappear after 15 mi I did the paperwork for the car and take it then after 15 mi the light never disappear and start bad noise coming every time I try to drive the car I called the KIA dealer they was UN professional at all anyway I get appointment on Monday they take my BMW and give me loner car to drive (KIA) after 4 days they said sorry we can’t figure out what’s wrong in the car we gonna send it to BMW the finance manger talk to me yesterday and he said someone will call you in minutes until today no body called me honestly that’s the worst costumer service I see jack Daniels fair lawn
and now paying for BMW and driving KIA
UPDATE 10/​27/​2015 the service manager told me yesterday we still don’t figure out what we have to do and i still paying BMW and driving kia
UPDATE 10/​29/​2015 the service manager told me yesterday we still don’t fix it yet and i still paying BMW and driving kia
i wanna know what kind of game you guys doing my car is 10 dayes and now they say waiting for check to fix i need my car today if no one answer i will go to police report today
10/​29/​2015
11÷2÷2015
Now the deal is if will take more time to fix 5 hours job i will call the bank to stop the payment because I never drive the car since i pay it and will call the insurance company stop it and the and the warranty company just to tell them the car broke from second day then keep the car with you forever
up date 11÷4÷2015 still never fixing my car
UPDATE 11÷5÷2015 the service manager told me yesterday we still don’t figure out what we have to do and i still paying BMW and driving kia

The worst dealer, I wish I could give 0 stars. My nephew was told he could take the car and if he didnt like it, he wasn’t commited. When he went to return the car they said he already bought the car. They didn’t even tell him how much his interest was going to be. they wouldn’t tell him till he sign. They tricked him and now he is stuck with a car that’s worst 12,000 and he going to end up paying 25,000 for it. Please go to a dealer that have professional and honest sales rep. I have more to say, but don’t have time.

The worst experience my family has ever had with a dealership. My mother returned her leased 2012 Kia Optima EX with Premium package and decided she wanted to upgrade her current Optima to the SX model. She was promised the same options as her current Optima with a better motor and they agreed on a price and signed the contract. Upon delivery, she realized that the new car was missing all the options that came with her previous car.
The dealership neglected to add the Premium package. When she objected, the dealership refused to take responsibility and instead offered to charge an additional 30 dollars a month to add a rearview camera… They said it was too late as we signed the contract and now we’re stuck with a car that we don’t want.

Imagine the most incompetent service center and I can assure you Jack Daniels Kia can top it. Don’t assume that after 4 email confirmations that you actually have an appointment. Don’t assume they actually perform more than oil changes on Saturdays despite their pumping up their Saturday service. The management is a total disorganized mess. Go elsewhere.

John Nunley can make things right if you have a problem with your vehicle.

Upon a recent visit to purchase a Kia Optima I was met by a gentleman who was very cordial. I walked through the dealership and settled on a car. I noticed that all of the MSRP stickers had a deal added side sticker which listed some very unnecessary yet costly dealer installed extras. Such as pin striping, door edge guards as well as something else ridiculous that I can not even remember. The added cost for these cheap and simple items totaled over $ 1000.00 to the factory MSRP. Before running my credit I explained the terms that I was looking for and asked for an estimated payment. This was as I stated before running my credit and negotiating a better price. I hadn’t even mentioned the trade-​in I had outside. As the salesman excused himself to see the manager I heard laughing. When the salesman returned he handed me a piece of paper with terms that I hadn’t asked for. 48 month term instead of 60 moth. The interest rate quoted was insane. In short, I felt as though I wasn’t taken seriously. I immediately expressed my dissatisfaction with the process at which time the salesman asked me to see the manager stating he was a nice guy. I replied“that the manger should come to me since I am the customer”. Needless to say I never saw the manager. I immediately thanked the salesman and walked out. I went right to Fette Kia and ended up purchasing the car I wanted. However that is a review for another day.

Worst car buying experience I have ever had… Salesman EJ was great that’s where it stops… Was supposedly approved for loan yet sat in the dealership for 4 hours waiting to be approved, traded in my car .Ive been waiting over 4 weeks for a check for my trade in… No one returns my calls including the general manager… or responds to my emails… Went there in person to find out whats going on with my trade in, was told to sit for a few minutes while they made a call to corporate, and had to leave after sitting there for 45 minutes… Asked the receptionist to have the finance manager call me to let me know the status, that was the 28^th still waiting… May be corporates fault as far as the trade in check goes… and not the dealership, but customer service is definitely something that is lacking here, I was referred by a friend… never again…

If I could give them negative stars I would. The salesmen live up to the stereotype that car salesmen are not to be trusted. They harass you initially when you come in to look at a car, but once I put a deposit down to get the specific car I wanted, they completely disappeared. They originally said they would have the car for me the following Tuesday. It would be nice if they called ahead to confirm if they got the car or not so of course I had to call on Tuesday to check. They seemed completely clueless as if they knew nothing about my car. They finally call back and said they couldn’t get it in the color combination I wanted. So the logical thing would be for them to not waste my time and provide me with the cars and color combinations they could readily get, but no, they ask me what other color combinations I would be open to and as I list them, they say they’re not sure if they can get it. I finally get fed up and stick with my main option. They give me another tentative date and the waiting game is back on. Of course they do not call to give me any updates so the day before the car was to be delivered I start calling the salesperson. I leave numerous voice mails that day and the next and of course get no response back. I finally reach the guy and he says he got the car. Now I have to change my schedule to accommodate them, shouldn’t it be the other way around? I wish I could say this is the end of my ordeal, and that I got my car and drove away happily ever after. Unfortunately that’s not the case. As I’m filling out the paperwork, I also fill out a form to get my deposit back. When I put the deposit down, I made sure that the salesperson wrote that the deposit was refundable. They inform me that it should take up to 2 weeks to get the credit. Over a month has gone by and when I call to ask about the credit, I’m told I have to fill out all the paper work again (and I’m still waiting for someone from the Finance Dept to talk to me to explain what happened). Since everything took so long to finalize, I drove out of the lot right after the car was finished being washed. Since they left the floor protectors on, I didn’t notice they did not put in the floor mats, which was clearly labeled on the sticker. When I go back to get the floor mats, they try to give me floor mats from the show room car. Are you kidding me!!! I just purchased a new car, why would I accept dirty, used mats that don’t even fit!!! After hassling them, they come with new mats. To top things off, they never bother to call me to tell me that the license plates and registration has come in. Once again, I have to chase them down and ask for it. When I ask why they didn’t call, their response is that the logs show they called. What good is calling if you don’t bother leaving a voice message!!! Horrible customer service. The worst experience I ever had buying a car.

I’ll start by saying a few years ago I tried this dealer and hated it, they didn’t seem to want to work with me at all. However after getting a recommendation on a salesman, EJ, so I gave it another shot. We worked the whole deal out over the phone and the car was ready in a few days. The only reason for the delay was that a had a starter put in. But EJ was great to work with and I would recommend him to anyone I know who was looking. I’m very happy with my new lease and look forward doing future business. The ONLY issue I had was with some of the paperwork for the buyout on my old car, which was initially my banks fault, but then Kia took a LONG time finalizing it and almost caused me some trouble. Don’t think this was necessary the dealerships fault though, maybe more corporate.

I leased a Kia Sorrento 3 years ago and now would like to finance its purchase .I can tell you that this dealership has made it an ordeal! First, I had an appointment and I waited 2 hours being strung along the way only to be told to return the next day. The next day when I arrived the auto loan rate was not the quoted one. Furthermore they tried to charge me for etching, lifetime nitrogen tire service, and oil change and exterior detail. Previously they tried to sneak in a certification .They also insist on a ridiculous documentary fee of $ 493 .When I told them I was pursuing a bank loan they became uncooperative and misrepresented the process. There has been a deceit factor associated with this dealership. I had rave reviews for this dealership ‘s Audi component.

I leased my KIA Sportage in 2012. We got an amazing deal, and Garrett was awesome! But that’s where the accolades stop. My KIA ran great and when my lease was up, I was looking forward to leasing a new one or upgrading to a Sorrento. It turned out that the Sorrento was out of our price range, so we went back and spoke to Will about leasing another Sportage. As we were negotiating for about 10 minutes, the manager came over and interrupted our conversation. He told us that there was no need to negotiate because we clearly didn’t understand what «caliber of car» we were talking about. He was extremely condescending and even laughed at my husband when we compared their asking monthly payment to our other lease (a Chevy Traverse. Bigger). They were asking much more per month. Regardless, we were very insulted by this manager’s attitude and left. I decided to go elsewhere to lease another vehicle. However my story doesn’t stop here. Over the next several months, we continued to receive sales calls from KIA, 4 of which happens to be from Will… As if we had never been there before. Every time, we asked to be removed from the list because we didn’t want to lease from them. Every time we explained how we had need insulted. At one point, we even spoke to the manager (a new one, the rude one was fired). He apologized and promised that our names would be removed and no one would call us again. I’m not surprised that we still get calls… Also, during one of these calls, my husband decided to give Will another chance and told him what we were willing to pay. Will told him that he’s call him in about 20 minutes. Will didn’t call for another 2 WEEKS. This place clearly doesn’t have competent staff who either don’t care to write down notes in a customers file or to take off their name from a sales call list. We get so many calls from them, I’m starting to feel harassed. Incidentally, when I recently called to speak to the same manager who promised that I would not be called again (Vee), the man on the phone told me that I was «a little too upset and I need to calm down. Who cares that we call you? You don’t have to answer the phone.» Um… No I don’t have to answer the phone, but I CAN write a Unilocal review!
I will be writing another review on the amazing car dealership I did end up using because they were the exact opposite and deserve my business!

I had a 2013 Kia Optima that I leased from another dealer. The car was 17,000 miles over the lease so I had few options but to negotiate the best deal I could. I had already negotiated a good deal with another dealer but ended up negotiating a slightly better deal with Will Ihmaid. I’m so used to car salesmen pulling the old bait and switch that until I drove the car off the lot I wasn’t sure if something would come up at the last minute that wasn’t disclosed to me. I can honestly say that the entire experience at Jack Daniels Kia was as good as it gets when it comes to having to deal with purchasing a car. I would buy another car from them in the future.

I have had nothing but terrible experiences with this place. They must be run by a chicken with its head cut off. I leased a 2012 Kia Rio in May of 2012, It was a bit more than I had originally discussed with the sales rep I worked with but I got the car any way. Literally 9 days later I got a flat, went into the trunk to put on the spare, and all i found was an empty cubby, not even a doughnut! I had the car towed to the service center and they tell me no cars come with spare, and I should buy a spare kit for something like $ 280… this is a lease!!! It should come with the kit! I get that people should pay for the tire, but the whole kit? RIP OFF.
They didn’t have my car’s tires in stock so I would have to wait a few days. What? A brand new model of one of your most popular cars, and you don’t carry the tires? I asked for a loaner (as one of the selling points was I would get a loaner from them if I need to leave my car at the service center), and they said none were available. This went on for a total of 8 days… for a fricking tire!!! Not to mention they never called me to keep me posted on my vehicles status, or offer me the loaner they promised to try and get me. On the 8^th day, I call asking about the car, they tell me its ready and they are open till 6pm. I arrive at 5:30, and they were closed! Thank goodness some one from Audi was still at his garage and he got the janitor to open the door and he got me my keys.
They hound me to come in for regular service and maintenance, even though I have told them repeatedly I am not bringing the car back there until the day I am turning it in for good. I have been trying to reach anyone there to schedule the «routine check» that I must do in order for me to return the vehicle, and I just keep getting transferred to some one else who doesn’t know what the hell is going on. I have called them twice and been transferred twice on each call. I have left two messages and haven’t heard anything back. This is the most unprofessional dealership i have ever gone to.
I WISH I COULD GIVE THEM NO STARS!!!, the average of 2.5 starts they currently have is way too kind!

I went to buy a Kia Soul from Garrett Schwind. He was so polite and knew everything about the car. I never had a good experience when it comes to car shopping but I actually had a fun time at kia and he was a jokester! Would totally recommend anyone to go there and deal with him!

A salesman from Jack Daniels Kia called me and offered to upgrade my lease to a newer version of my current vehicle and gave me a price. I go to meet him and he makes me wait around and tells me the price is actually $ 8,000 higher than we discussed. They have completely lost my trust and they lost me as a customer.

So here’s the deal. I hate car shopping. I have always hated car shopping. And up until this point, I thought I would always hate car shopping, but thanks to amazing, professional, and super-​accommodating salesmen and management at Jack Daniels Kia — I was able to actually enjoy the experience with wanting to vomit. Will was so patient and understanding that I highly recommend everyone to personally request his services. I felt comfortable and with no stress From the initial browse, to the follow up phone call and invitation, to the final sale. Even Alex in finance was amazing (although he has the job most people like the least — Sorry Alex but it’s true). Thank you Jack Daniels Kia. I’ll be sending some friends over ASAP.

DO NOT TRUST THESE PEOPLE… salesman says one thing and 24 hours later to come sign papers, finance does the opposite… in very small print… and once caught salesmen then says…“hmmmm I don’t remember saying that”…run fast… would rather give minus star but Unilocal doesn’t offer…

Horrible. I purchased a used car from them about 3 years ago. After a week of having the car the window stopped working. I called and left many messages and did not receive a call back. I ended up getting it fixed myself
Recently, I decided to refinance. When doing so I noticed I was charged for a rear view camera and navigation, that I do not have! I had to go back to Kia to apply for a gap refund, which I was told would take 4 – 6 weeks, it’s been over two months and I haven’t received a check. I have called and left messages for the past two weeks for Alex who refuses to return my calls.