Chang E Richard , DDS

First I want to thank my aunt for recommending Dr Chang.
First new patient visit from check in, X-​rays and meeting Doctor Chang was excellent. My tooth broke on a Saturday night and got a call back first thing Monday morning for an appointment. Dr Chang explains your X-​rays and goes over your dental care down to the root
I was always hesitant to visit my last dentist due to local anesthetic for dental procedure very bad experience. Today’s dental procedure went well even with the novocaine and dr Chang was done fixing my tooth In no time.
Already set up my next appointment
Thanks !!

I have been in and out of awful dentist offices since childhood, I thought I would be scarred for life. When I started seeing Dr. Chang 8 years ago it was like a breath of fresh air. He’s not the type of dentist to coddle you and tell you everything looks great and ask you about how your day is going — he gives it to you straight up, no sugar coating. He’s there for one thing and that’s dentistry. He’s incredibly smart, ask questions and be proactive about your visit and you will know. I have severe anxiety as well but he has always been more than happy to answer the 1000 questions I have when he works on my teeth. To say he is insensitive is just not true. My dad (who had not seen a dentist in over 15 years) sees him as well. When we were vacationing in NY and my dad had unbearable pain from an infected tooth Dr. Chang went out of his way to get a pain prescription into the nearest pharmacy on a weekend before the sun was even up on the West coast. Yes, their office will almost always call you to see if you can come in early but the second you have a scheduling problem or an emergency they will see you right away and accommodate. I trust him 100% with my teeth, I just wish I had started visiting sooner!

Dr. Chang is a great dentist in every way. Staff is wonderful. All is well.

I saw Dr. Chang because he was my parent’s dentist, and when I was in college I was on their dental insurance. Dr. Chang informed me I needed to have two crowns on my back molars, so I scheduled the appointment. It wasn’t until after my molar had been ground down for the crown that he told me that a crown was a two appointment procedure, and that the crown he was implanting today was only a temporary crown. I have severe anxiety about dental work, which he knew, considering he had been my dentist for over 10 years. I had such a horrible experience that I sobbed throughout the entire procedure, which he pointedly ignored. I remember his staff being very warm, and friendly. They were always aware of my anxiety and always did their best to keep me distracted. My crown was over four years ago, and to this day, I have trouble chewing on it. He is not a good fit for anyone who has anxiety about the dentist.

Condescending, arrogant dentist: I saw him for some extreme pain in my jaw, he takes a look and then grabs a drill and grinds my tooth down without telling me what the heck he is doing. Then he tells me that I grind my teeth and that he’s going to «send my teeth on a vacation.» What am I…4 years old? Ugh.
Incompetent, infuriating front desk staff: they couldn’t seem to get the fact that my husband and I have separate phone numbers (no landline @ home, cell only) and they continually called me to reach him. When I said that they would have to call his cell, they asked if I was stil married? WTF?! YES, but I’m not his secretary! Also, if you have an appointment for Tuesday at 3:00 to carefully accomodate your work schedule, they will call you on Monday at 10:00 am to see if you can come in RIGHT NOW ’cause they had a cancellation. Every. Single. Time.
Hygienists that gossip about the dentist while they’re cleaning your teeth: I have never experienced this before, and it was uncomfortable to say the least.
Pretty much the worst dentist I have ever been to.

Dr. Chang is a very competent dentist. My insurance changed, so I no longer am his patient, though I would gladly return to him in the future. He is clearly a workaholic, which is fine in such a profession. Sometimes he gets visibly agitated with his staff members, which is slightly off-​putting, however.

I went to this office by recommendation from a family member. I had a totally different experience than they did. My 1^st impression was that we were herded like livestock from the waiting room to the actual exam chair. I was there for an exam and x-​ray. That appointment was okay. The Dentist seemed to have a dry sense of humor which was fine with me and taught me a few things about gum disease and seemed very knowledgable in his teaching. My next scheduled appointment was for some work on a few teeth and he seemed like a different person. The moment I walked into the front waiting room, again I felt like livestock everyone is called at once to their appropriate «chair» he gave me a few injections for my procedure that was coming up and when he came back to ask if I was numb I responded «no, I can still feel that» I didn’t appreciate the fact that he acted as if I were not honest in my response. During the procedure I felt as though he was being rough, impersonal and avoiding any communication with me. He would leave, then come back, leave, then come back without saying a word. When it was time for me to leave he said nothing .sent one of his DA’s to give me post visit instructions and to schedule a follow-​up. No way ! No thank-​you. I did not follow up with him and went all the way back to San Francisco to my family dentist.

I don’t have a clue what that other lady was talking about because Dr. Chang has always been really informative and thorough with my visits. I was recommended by friends from work and it really was the best dental cleaning I have ever gotten — free toothbrush and profloss. He doesn’t try and sell you things you don’t need and give you an honest evaluation of the health of your teeth. It was very reassuring and put me at ease. I can’t speak for the procedural side of this dental practice, but the service side is top notch.