Ponds Ponz R US

Beware of these folks. Shoddy workmanship and no service. We had to spend several thousand dollars to undo/​fix what they did.

Changed their names to Landscapes R Us so you might want to read this review before you deal with them. I had the same problem with quality and follow thru on the finished product for a stone walk way. Instructed them several times that wanted very thin grout line and even had photos of what we wanted.

We had the same experience. The owner and his wife did a very impressive sales pitch, it was all talk and no action. Everything that we were promised was NOT delivered. The owner came to our home once to sell us the pond and that was the last time we saw him. Our beautiful pond design ended up being a hole in the ground with small rocks that kept falling down. A truly frustrating experience. Dont be fooled by their fancy home show display. If you want a beautiful pond look into RockFace Waterscapes, we had Jeff Colton redo our pond and it looks Great !

I had almost the same experience as the last person that commented. If you decide to use their service be very detailed and specific on what you want and what they promise and have it in writing and pictures, because everything we discussed was a waste of time. crew arrived and they didn’t give me the falls or rock I wanted. The owner said I never said that and basically implied my daughter and I were liars. What is interesting their daughter who works for them quoted us one price and when the father (owner) came out to finalize the contract we described the same pond in detail just like before but his price was $ 2,500 more. And Oh when the daughter first called and gave me a price I said does that in include any Koi fish and she replied 3. When I reminded them at the end of the project they had no memory of the fish promise and the Wife (the other owner) told the daughter «Well some people». So basically we are liars again. To make things really worst they took the last check and stuck me with 3 major leaks and 5 minor leaks… and they were to busy to come back… said they would be back the following week but they never called or came back. I had to hire another expert to rebuild the pond costing me an additional $ 1,400. Be warned they are great talkers… Don’t give them the last check until at least a week later because they take the money and run and will not come back.

Assholes driving their company trunk nearly t boned me pulling out into 55 mph traffic. Hopefully their pond service isn’t so nasty.

BEWARE of Ponz R Us!
This company makes a good sales pitch, but once they have your money their follow-​through, customer service and workmanship are horrible!
We had very high hopes when we first met the owners, unfortunately our experience in working with them was one of the most disappointing we’ve ever had.
The company tries to do everything on the cheap. The owner claims that he does not build ponds based on actual plans because he is an «artist» but his actual involvement on-​site was no more than 2 hours on the first day and 10 minutes or less the next two days. His hard working crew were nice young men but completely inexperienced. The most senior guy on the crew had 1 ½ years of experience.
We had communicated multiple times to the owner the style and look of the pond we were wanting — even showing him photos of other ponds we had seen. He gave us a lot of «lip service» that he could/​would do what we wanted, but then completely ignored our requests. We wanted a more formal/​finshed look to our pond — with flat stones surrounding the edge. Instead, he had the crew throw cheap gravel over the liner and claim it was done.
We also discovered a leak in the pond within a day of the crew leaving the project — we were losing 3 – 4 inches of water a day. It took a week for the owner to even acknowledge that we had a leak — he tried to brush us off by saying it was the «splash factor» from the waterfall. I called several other pond companies to ask if this was possible — they all laughed and said «no way.» Every company we talked to also told us about the poor reputation Ponz R Us has within the industry. Several people rolled their eyes and said that they frequently receive calls from unhappy Ponz R Us customers.
Ponz R Us also failed to tell us that we needed to install a UV light filtration system to prevent algae. Our water started turning green within days of the leak being fixed. We had to hire another pond company to install the UV light.
Bottom line — don’t hire this company!

Do not believe any sales pitch this company gives you. They lied to me about everything! Then, they did all the work wrong, even when I told them I didn’t like how something was coming out the owner kept saying oh you’ll love it, even though I could already tell I hated it. After I gave him a large down payment for the job, the owner «disappeared» leaving only young, not trained employees to do the work. He dropped two 19 year olds and an employee that had only worked for them for 8 days off in 100 plus weather with no food or water (my house is isolated) and without proper gear. I really thought they were going to have a heat stroke. Their DVD they showed me shows images that was done by Aqua Skapes which I found out later has no affiliation with them. Please do not use this company