Urgent Care Now

I’d rarely give an Urgent Care a rating, but Dr. Masaru Oshita was so pleasant to deal with that I had to provide a nice review.
My son had an ear infection and I needed to go to Urgent care as it is cheaper and easier to deal with over the ER. My son’s insurance is in Oregon and Urgent Care Now was the only Urgent Care that accepted Oregon Based Pacific Source.
When I arrived at 11am, there was a wait of ⁴⁵⁄₆₀ minutes, but the staff made me aware and I was able to go grab coffee and something to eat while I waited. When I returned about 50 mins later, I was seen shortly.
The doctor came in with a smile and my son was comforted by his friendliness and compassion. Upon looking in his ears. He explained how the infection works, showed me my son’s ears and discussed the antibiotic he prescribed. He also provided a numbing drop if my 4 year old had pain.
The visit was quick, and the friendly front desk submitted my prescription to Walgreens.
PROS: FRIENDLY STAFF, hours 9am-​9pm open Saturday, caring and comfortable visits
Cons: hour wait, the prescription order was placed 3 times before Walgreens received it

I priced 3 different walk in clinics between Carmichael and Orangevale and each wanted $ 125-​$ 140 for a walk in appointment.
At the time, I had no insurance.
I called this Urgent Care and they charged just $ 75
That isn’t even the most important thing…
The staff from the front desk to the doctors was courteous, professional friendly even on a day when their coffee machine decided to stop working.
Doctor was awesome. Wait time was reasonable.
I got my care and meds and was on my way.
Doctor made a follow-​up call 2 days later and I was impressed. I’ve had family doctors who were less attentive.
My eye infection healed.
Next month, I got Blue Cross PPO insurance and an ear infection (no correlation I don’t think…) and guess where I went without a blink? YEPPP! THIS PLACE.
Same great service, meds, infection gone.
***** THANKS URGENT CARE FAIR OAKS! *****

I decided to drive a little further to this Urgent Care because of all the great reviews, unfortunately I did not have a similar experience (this was in early October). I went in on a Thursday, right when they opened, I came in very dehydrated with sensitivity to my lower abdomen. They tried to give me fluids but couldn’t find a vein, the PA pushed/​tapped on my stomach, took X-​rays and gave me a prescription for nausea (even though I was no longer getting sick). I was there for about 3 hrs, waiting, freezing in the room, trying to get fluids… the end result was they were nice but they did not help me at all, I really felt like I had wasted 3 hrs all while not feeling very well. I went to the ER the next morning, come to find out that I had a ruptured appendix and went into surgery a couple hours later.

I have come to this urgent care at least 3 times in the last year. once for my dad, the second time for my sister and the third time was for myself. I have to say each time I have been here I have had great service and the medical staff is very attentive and doesn’t rush thru the consultation. They also have free Wifi which makes the time fly while waiting. Great facility and great staff… I’m so happy this place is close to my house in case I need it.

Ive been in here so many times they remember my name. They have the best doctors i have ever seen. I wish they were my primary care doctor. They listen to your problem and you are thoroughly examined and treated. Very clean office and exam rooms.

Hands Down The best urgent care I’ve been to. The wait isn’t long, the cleanliness and professionalism is excellent. The staff and doctor are all amazing. They go above and beyond with a smile on their faces. I’ve been there a few times with my 19 month old and it can be quite a handful with him and they knew exactly how to keep him still and they didn’t get frustrated they were patient, friendly and very thorough. I always leave with a smile on my face knowing that me and my son received the best care. Better than most emergency hospitals. Thank you staff for the care and going above and beyond! Keep it up!

I’ve been here twice, once with each of my sons. On both occasions we were in and out, otter pops in hand, in an hour! The first visit my son stubbed his toe very severely and we were headed out of town on a Friday night. He is not good at the doctors but for some reason, he took really well to the staff and physicians on that night. Stitches were not needed but they glued it and gave us very clear after care instructions. The second visit my older son was diagnosed with bronchitis. Again, in and out in an hour. The PA on staff was super kid friendly and the appointment ended with a fist bump. Its a plus that they are near my house and my copay is only $ 15 for Urgent Care.(I don’t think they take Medi-​cal or any Blue Cross Medi-​cal FYI)

These guys are awesome. They saw me quickly my first time, and I liked them so much, I even came back a second time the same day for stitches for a totally unrelated injury. Ryan gave me the finest customer service possible and made sure i stayed comfortable while bleeding all over the place. Will definitely be back!

Unilocal reviews don’t lie with this place! Extremely compassionate people here, from the front desk staff all the way to the doctor! Each person I dealt with was really nice and funny (A good trait to have in an urgent care setting, helps keep you calm) Also didn’t hurt that one of the staff members was cute (Hey Ryan lol) Clean facility and not one single «I don’t want to be here» attitude from any of the staff (I’ve had plenty of that at other urgent centers), I wasn’t rushed or ignored and was pleasantly surprised when I was told they would call me tomorrow to see how I was feeling (Aww how nice!) Definitely a place I’ll visit again if the time comes!

Had to go back to Urgent Care Now today, Another great experience, Made a painful injury, a little more tolerable! Joshua, and Ryan and the nice girl at the front counter were all fantastic!!! Love this place!!!

I would give them 5 stars if the receptionists were nicer.
The first time I came here the Mexican girl was rude. There was no one waiting in line so I came up and stood there waiting for them to call me over, she says «CAN I HELP YOU» like duh what are you waiting for. (In a very rude tone). Excuse me miss, but I didn’t want to intrude and whatever it was you appeared to be doing. I thought I was being polite.
My second visit was good, different receptionists and I saw a PA lady who was great.
My third visit… I was there today and the blonde girl couldn’t care less to acknowledge that I was there. She seemed «busy» on the computer.
The guy receptionist was very nice however, very polite and caring. The two females mentioned above do not belong in any medical facility.
Dr. Oshita was excellent!
Overall this place is worth going to just be prepared to deal with rude people at the front desk.

I come to urgent care now 2 days ago cause I have very bad headache and dizzy, nauseas and my ears itch, I didn’t had an ID with me so the lady told me she couldn’t see me that I have to go to a different hospital so after my friend and I were there asking them if they know where I could go they finally decide to take my friend ID and let me be seen by a dr, the dr told me I have vertigo prescribe me some medicine when that wasent my problem cause later that night I went to emergency cause my dizzy was really bad all I had was a ear infection and how can’t a dr do not know what I have and tell me a have something else and prescribe me the wrong thing it was horrible, never going back here again. The stuff was nice specially a guy assistant dr that was there but if you don’t know exactly what people have please do not prescribe the wrong thing.

I went here tonight because I have been having issues with my knee. I arrived an hour before closing, but they didn’t seem irritated, or try to rush me at all. Everyone was so friendly and concerned. They took an X-​ray and helped me figure out part of what is going on with my knee. They wrapped it up for me and gave my some good pointers I wasn’t aware of. Both the nurse and doctor were great, very friendly and really addressed my issues. I was in and out within a half hour or so. They wrote me a prescription and gave me a note for work, and advised me to make an appointment with my doctor for a probably needed MRI. I would for sure return to this urgent care center in the future!

CALL KURTIS!!! This place RIPPED ME OFF.
They encourage you to run it through your insurance carrier so they can bill them $ 191.00 but would have only billed me $ 75. I just found this out 4 MONTHS LATER. Then they charged me another $ 99 to use the same product I have at home. The horrible crook DR. Masaru Oshita told me I would probably need 5 more treatments. That means that they would have billed my insurance company $ 1146.00 in office visits and me another $ 500 because a planters wart is not covered under my great Obama plan. That’s 2000 for the one visit I already had plus the 5 they «advised» me I would need to clear this up. You should be ashamed for charging 2000 for that. The doctor did not even scrape the existing skin so that the chemical would penetrate. DO NOT GO HERE.

The entire staff was great! We were seen quickly, they were friendly and put my 2 year old at ease. If we ever need urgent care again we won’t go anywhere else.

We checked in on a Saturday afternoon with three other patients ahead of us. After a 90 minute wait, we gave up. The front office people are friendly but did not offer updates about how long the wait would be. These kinds of places have to rely on drop in service so there are times when they get overburdened but they should be more informative about wait times and other delays.
As we left my wife asked if we could schedule an appointment but I was unwilling to do that.
In spite of that on Sunday, I got a call from an administrative person who expressed concern about the situation, we had a good follow up discussion about the problems we had encountered. This evening I got a call from the physician who is part owner and he offered to come to our house and look at the problem.
I understand when places like this get backed up. It is the nature of the business. I am more than impressed by the personal follow up when they found a problem. That counts for a lot.

After my husband spent over 24 hours coughing up a lung we needed serious help so we all could sleep!
I spent a few hours calling around to see if anyone would take good olé medi-​cal which unfortunately most people do not take and they did :)
We waited 5 minutes and we’re into see a doctor a little less then 30 minutes and she was amazing!
Being new to the area, we will be back again.

From the courteous, professional front office to the excellent care from Dr. Oshita, I cannot thank this office enough for the TLC they gave my daughter. We had just come home from an island vacation and my young daughter came down with a virus that had her very ill. Dr. Oshita and his staff did an all star job getting us in quickly, sending off labs (which we rec’d in less than 2 days!) and making her feel like family.
The office was also great at following up to make sure our girl was on the mend post visit. You won’t find this kind of attention or care in the ER. Thank You Urgent Care Now and Dr. Oshita. You are a gift to the community and we couldn’t be luckier to have you treat our family.

I just moved to northern cali and have not established physicians yet, but my hubby and I visited this urgent care and the service provided by the staff and Dr. Salinas was excellent. I am an RN and the triage nurse and Dr. Salinas were very thorough with their patient assessments and education. Dr. Salinas is very kind and has a caring bed-​side manner. My hubby and I were very pleased to hear, well at least I was happy to hear my hubby not so much, that Dr. Salinas can do my hubby’s prostate exam and run his PSA lab test on-​site, at least to get him going until we can find a PCP. We have just found our new urgent care :-)

The people who work here are great. The doctor was super helpful & made everything super quick & painless. If only kaiser could be this easy.
I HIGHLY RECOMMEND coming here over med 7 or anywhere else.