Certified Electrical Technologies

Awful customer service, I would avoid using unless you’re interested in dealing with a bully for a manager.

BEWARE: These guys have multiple different names on Unilocal in an attempt to elude bad reviews. If you write a review, make sure to add it to all the different instances of this company. They’re all the same company.
AHS (my home warranty company) states that their service providers have 48 hours to make an appointment with their customers.
40 hours later, you call my wife and say you won’t make an appointment without the model of our breaker box (which I don’t know and can’t determine).
47 hours later I’m home from work. I call to ask what the deal is. She says I need the model # (and amps on the circuit breaker). I say hold on 3 minutes I’ll be right back. I go and look at the breaker (which has no model on it, anywhere).
She hangs up on me.
I call back again, get a guy, named Mike I think.
I said «Lisa hung up on me».
He asked «What did you say», placing the blame on me. I said, «I said Hold on for 3 minutes while I get the information you requested.»
«That’ll get her to hang up on you every time.»
Wow. So you employ staff that admittedly is aware other staff hangs up on potential customers? Wow!
He said she was on the phone «And would call me back».
At this point, I inform «Mike» that «You have 48 hours to make an appointment, and you have 1 left, so you better hurry, or the job will roll to the next provider.»
«Then I guess you better go to the next provider. We consider it rude to be threatened.»
I’m really happy that your business is doing well enough that you think it’s acceptable to hang up on a customer you’re already late on doing a job for and then call the customer rude.
You’re on my blacklist now. AHSWarranty will not be sending me to you ever again, and you will receive a 1-​star review on Unilocal about this.
We pay your salary. If you don’t want our money, you’re obviously doing too well enough to care about actually operating a business the way a business should operate.

Took two days to hear from them and I had to call 6 times and wait on hold. They would not meet me at a mutually agreeable appointment time. During their business hours. Horrible service.