Cox Residential Digital Solutions Store in Fairfax, VA

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Telefon:	+1 703-480-2830
Webseite:	ww2.cox.com
Adresse:	11044 Lee Hwy Ste 10, Fairfax, VA, 22030
Umliegende Haltestellen öffentlicher Verkehrsmittel	1 kmCue 2.1 kmCue Bus Gold 1
Kategorien:	Fernsehtechniker Internetanbieter

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Heute

Heute	09:00 – 19:00 Jetzt geöffnet
Ortszeit (Fairfax)	13:01 Mittwoch, 4. Juni 2025

Geschäftszeiten

Montag	09:00 – 19:00
Dienstag	09:00 – 19:00
Mittwoch	09:00 – 19:00
Donnerstag	09:00 – 19:00
Freitag	09:00 – 19:00
Samstag	09:00 – 17:00
Sonntag	12:00 – 18:00

Umgebung

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11 Bewertungen zu Cox Residential Digital Solutions Store

Keine Registrierung erforderlich

Joel M.

Rating des Ortes: 1
Burke, VA

For some reason, a previous post of mine was deleted. In that post I indicated that after a series of 3 attempts to have charges credited to my account I had to get in writing that the credit would be applied to my next bill. Well, I received the next bill and, of course, the charges were not credited. I went back to the store today and this time I had the store rep and myself talk to the billing department. Supposedly, the credit is now applied to my bill. I have no faith that it will be credited. I also have a feeling that this review will be deleted.

Mila C.

Rating des Ortes: 4
Gainesville, VA

They were nice. Lady opened the door when I came in to get my replacement digital box. It went quickly with no issues.

Peter K.

Rating des Ortes: 1
Springfield, VA

I called multiple times and the ladies that picked up answered in a very rude manner. When i stated my problem, they’ll tell me to wait and then hang up after a minute or so. Took a lot of my time and it was like just, what the heck. Come on now. I needed help, at least try to answer or ask another co-worker.

Elizabeth D.

Rating des Ortes: 1
Fairfax, VA

If you want to be treated like crap, feel free to visit this store. My experience with the store manager, Victor, today was absolutely awful. He talked down to me, was condescending, and flat out rude. If is is the Manager then I can only imagine the example he sets for the rest of the staff.
The store is a terrible example of the Cox brand is is doing a disservice to its customers. I’m locked into a Cox contract now, but look forward to when I can switch providers.

Kamil K.

Rating des Ortes: 1
Chantilly, VA

Horrible service. Terrible customer service and personal. On top of that just found out after driving few miles and standing outside their locked doors at 7:30pm that they actually close at 7pm on weekdays, not at 8 pm as it says online.

Danny A.

Rating des Ortes: 5
Bristow, VA

I’ve been here a couple of times and even though I speak English fluently, I chose to use the Spanish-speaking fellow there cause all other staff have terrible customer service! I don’t remember the Hispanic males’ name but he’s top notch. He’s bilingual so don’t think he only attends to our Hispanic community. The handful of times I’ve been there, I would wait 30min-1hr for this guy to finish cause I refuse to work with anyone else. Anyways, if you want to get your Cox issue sorted out you may be in for quite a ride with their staff. They are rude, unprofessional and just plan bored out of their mind. If I were you? I’d walk around the store and see who is manning the front… see how their customer service is cause that’ll distinguish the chances of your problems getting resolved.

Vince T.

Rating des Ortes: 1
Arlington, VA

We were returning equipment to the Fairfax store.
We called for directions and location which we were given. We even inquired if it was open as we could not reach the store by phone. We were assured that it was open and did not have a phone since it was a walk in store. We drove the 40 minutes to the location only to find that it was not only closed but there was no longer a store at the location. It is still on the website and customers are still being sent there when you call.
This is is terrible, arrogant service which they can only get away with because they are a monopoly.

Gabe O.

Rating des Ortes: 1
Lorton, VA

I called the customer service number. I wanted the Economy Package with the Sports Pak. Initially I was told that I needed the Advanced Package in order to access the Sports Pak, but an exception was being made. I was quoted a price of $ 38 over the phone. When I went to pick up my cable box I was told my monthly price would be roughly $ 80, not the $ 38 I was quoted. The reason? You can not get the Sports Pak with the Economy Package, but this is not what I was told over the phone. The representative, while polite, was inept navigating through the various screens on his PC and was struggling to give me any information on this mix up. After 35 min, I walked away and now I’m on the verge of ordering Direct TV. I am very disappointed.

Anna R.

Rating des Ortes: 1
Fairfax, VA

I would give it zero stars if I could. Cox is terrible and if you can, avoid getting your internet or tv from them at all costs.
Cox only provides service to new customers to increase sales. If you are trying to cancel a service, prepare to wait on the phone for hours (you can’t cancel services online, coincidentally).
I went to this store location to return my cable box and had a terrible time getting there. There are no directions on google, and no direct number. When I went in to tell them about my trouble, they offered zero help and basically said «oh well.» There were probably four or five salespeople just waiting around doing nothing.
Nothing for my trouble whatsoever. I would recommend you steer clear of cox completely. Go with Verizon which I used to use and had a great experience with. Unfortunately cox really dominates the fairfax area.

Judy A.

Rating des Ortes: 5
Alexandria, VA

I just had a very pleasant experience at this location. I was simply returning equipment, but a genuinely nice guy named Dennis waited on me. He was also able to locate online, and enroll me in, a premium channel deal. A deal that the Cox phone sales rep couldn’t locate when I had contacted sales support a couple hours earlier.

Jo M.

Rating des Ortes: 2
Fairfax, VA

These guys opened up recently. It’s adjacent to the tire shop in the same strip as chipotle and where borders was for years before shutting down recently.
Well, i dropped cox for verizon recently so went to return the equipment. the broad «helping» me appeared to be new as she took forever to process the equipment return. when her colleague offered her help she had an attitude and declined it. i wish she would have accepted his help since i stood there for a while. then when i asked how long it would take for me to get my credit balance refunded she said 3 – 5 days. the guy corrected her and said 6 weeks. i called cox customer service later that day to make sure everything had been taken care of properly because i didn’t trust her. this broad should not be in customer service but like she is kind of uneducated so i don’t know what else she can do.

Cox Residential Digital Solutions Store

Fairfax, Vereinigte Staaten