Dyson Service Center

Repaired my Dyson in 24 hours, no charge for the replacement parts. Friendly service.

I called the 800 number and told me that I can bring my vacuum to this place. The employee was nice and helpful. They tried to fix the noise that it comes from the vacuum and said that that fixed something unfortunately, we came home and the noise sounded the same, loud and annoying. I am still debating if I should drive and bring it back to get it fixed the 2^nd time. Hmm, decisions, decisions…

I dropped my older Dyson off on Wednesday because it had a hole in the hose and the clip holding the handle was broken, so when you tried to vacuum the handle came off. I also asked that it be cleaned out (we have dogs.) if that was something that they offered. The gentleman I gave it to (who turns out to be the «lead tech») was friendly, took my information, and said it would be ready before the weekend. I get an email that it’s ready on Friday, show up, and Will (employee) asked what was wrong with it. He guessed that the vacuum was hard to push so he fixed the vacuum head. I told him that wasn’t the problem, and showed him the broken clip and the hole in the hose. He fixed it in about 10 minutes, apologized profusely, and said there were no notes on the vacuum about why it was broken. The vacuum wasn’t clean. so maybe that’s something that they don’t offer? But the rest of the vacuum works fine now.

The minute I walked into Dyson Service Center, I was pleased. We were dogsitting a dog and the puppy chewed our Animal vacuum cord. Will and John were helpful and knowledgeable about the service and products and very good about being realistic with the service timeline (30 minutes!!!). I wasn’t planning on purchasing a handheld vacuum but decided I was going to based on the information that was provided to me and the deal they were offering. When I came back to pick up the fixed Animal (cord) they decided to give me an amazing deal on the whole package (handheld and the cord service fix) that I thought it was a trick. It made my day to say the least. That experience made me a customer for life. I decided I will only go there to get my next Dyson when I’m on the market for another vacuum again.

I don’t know what that other chicks experience was but it appears she has the one dissenting opinion on this place.
I couldn’t have asked for a better experience. Took the vac in, told Will what the symptoms were and he said he had an idea of what the problem was and did I have a few minutes to wait while he took it in the back to check out his theory? Sure thing Will, I’ll wait. Not even 10 minutes later Will reappears with a repaired and fully functional DC25.
Awesome service, awesome experience. Let’s see you get that at Sears these days…

I walked in today with my 8? year old Dyson. The hose attachment was not working well. The young man who helped me was polite, helpful and quick! He fixed the problem and did not charge me-​turns out there was s clog in the hose. I left happy. Great service with a smile!

Fantastic customer service. Tarick truly is the Dyson Whisperer! In and out in less than 5 minutes with my fixed Dyson!

My fiancée and I were given an older model Dyson from a friend who told us that if we were able to get the machine fixed then it was ours to keep. I decided to visit the Dyson Service Center in order to get the machine’s problems diagnosed. Before driving there, I checked to make sure that the machine turned on, which it did, but I didn’t check the suction.
When we arrived the Dyson representative took the vacuum into the back room to inspect it and when he came back our he told us that the machine had many problems, from a dead power cord to a worn out brush head – the repairs would cost $ 250. I told him that the power cord couldn’t be a problem since I had just turned the machine on a half an hour ago. The representative told me that it wasn’t working, but when I plugged it into the wall and turned it on, he began to back petal from his claim. I told him to show me the worn out brush heads, and when he removed and showed them to me I saw that the bristles weren’t worn at all, and there was only a small circular rub mark along one outside edge.
After taking the machine into the back again and bringing it out he told me that the entire vacuum head needed to be replaced because the suction wasn’t working. The repair cost would be $ 150. At that point I had enough and told him that we’d think about it and were leaving.
But that wasn’t all. The representative then told me that since the machine wasn’t under warranty that he was going to charge us $ 25 for the inspection, a cost that he never told us about before the inspection. This was his last ditch effort to squeeze money out of us after unsuccessfully lying to us about the repairs. I almost walked out of there without paying but ended up giving him my card. That was a mistake, since the repairman did nothing but try to swindle us the entire time.
This entire service center is built to squeeze money out of customers who have already forked over hundreds of dollars for a Dyson vacuum. Don’t make my mistake – avoid this place! Instead, take your vacuum to a general vacuum repair center and make sure to troubleshoot your vacuum on your own.

I’ve brought both my Animal and my Stick vac here for service/​repair. They are incredibly quick and knowledgeable. Today, a nice guy named Will fixed my stick vac in about 8 minutes– he knew exactly what was wrong and was super quick in correcting the problem.
I wouldn’t trust anyone else with my (very expensive!) Dysons, especially since these guys are the bomb.

The service is awesome. Brad fixed my Dyson on the spot and even brought it to my car.

I needed to get my trusty Dyson repaired. I hoped with fingers crossed that I could get it fixed today.
Experience way better than expected! In and out in less than 20 minutes. Thanks Tarick!

Very nice and friendly and knowledgable! Glad to have a dyson place instead of taking it to another place

I went in one afternoon to get my 5 year Dyson serviced, we were greeted warmly and attended to by Tariq. He was professional an knowledgeable, we ended up trading our old vaccum and getting a newer model. That was the last thing on our mind, he was so nice that I felt I needed the new vacuum with 5 year warranty. I have been in the sales field for over two decades, it takes a lot to impress me.
Watch out Dyson corporate, I may be back to steal Tariq away from you.

My Dyson sat unused for months before I had it repaired. I chose this shop due to the reviews and location to my job. The customer experience was fantastic. I waited while my vacuum was being repaired. The service techs were knowledgeable, very pleasant and gave me some great tips on the care of my vacuum.
The location is clean they have a place for you to sit if you choose to wait with coffee as another reviewer mentioned.
The only negative is that they are a little pricey. My 15 minute repair cost me just under $ 100 because my vacuum was out of warranty.
Overall a great experience. I would absolutely recommend these folks.

Wonderful service!!! My beloved Dyson was fixed on the spot –less than 15 minutes. I had expected to have to come back for pick up… A nice surprise! Outstanding service! !

Bobby was great! He fixed my Dyson within minutes! He took the time to explain what I was doing wrong. Excellent customer service. What a find!

Top Notch, here’s why.
When I arrived, my expectations were low… I mean, my gifted vacuum died and I knew it was going to cost me money. How much — I wasn’t sure.
Bobby met me and he literally went to it.
1. He made a quick diagnostic checks and was knowledgeable about warranty
2. Then he quickly refitted, ran it a bit, fixed it again, and I was out. Must had been 5 mins.
3. He taught me about the vacuum and described everything perfectly.
4. Had a follow-​on problem a few days later and that was corrected within 2 mins.
Very legit.
PS: Bobby is kind on the phone and does great with customers. He’s running it down there! Thanks much!
Total cost — $ 0
Total time commitment — 10 mins, maybe
Dyson customer — definitely now

On the spot repair! The people here are super friendly and they repaired my Dyson while I waited — 10 minutes. This is obviously typical because they have coffee /​refreshments in the lobby to keep you going while you wait,
If your Dyson is done you can also bring it in and they will give you 20% the purchase of any new one and they say they can typically match sale prices. Best of all — no hard pressure sales push to upgrade.
Overall a great experience.

great service, fixed immediately, price was right, can’t get much better than that!

Outstanding service! Bobby came in on his day off to open the shop and really helped us out when he didn’t have to. He really saved the day! Thank you!