Embassy Autowash

I began using Embassy in Fairfax when Vienna Car Wash changed ownership and the customer service across the series of owners following that original ownership change proved inconsistent. Since switching, I’ve always paid for Embassy’s Platinum wash and received an outstanding job!
Since late summer of 2015 however, I’ve consistently had my car was given back to me with neither tire-​shine nor wheels wiped dry, and my car was still wet in several places as well. I pointed-​out the problem several times until this last visit when I sought out a manager and asked why I must keep reminding and waiting the additional time to receive my paid services.
The wash manager informed me that if I want my wheels wiped — whether or not tire-​shine is included in my wash, and regardless of the fact that I had paid for the most expensive $ 28 wash — then it is my responsibility to request wheel drying on the outside.
I refuse to take-​on the responsibility of needing to request that my vehicle be wiped completely dry after purchasing Embassy’s $ 30 after taxes wash… and especially after they left me with a customer experience as if the entire situation was my fault. Have not returned since, and will likely not try any other Embassy location given they all likely have the same policy.

If I have the choice to choose No star I will give them zero… I paid more than $ 20 for just outside wash… they barely cleaned inside of my car. I asked one guy ti do it again. This is the second time that’s happened. They were more worried talking about their tips than doing their job.

They used to be great. Really great. The last two washes were terrible. I bought the best wash they had and still had to clean my back windows and rims. Must be new owners. Won’t be going back

Super super unhappy with the service here. I bought a super pack and really wish I hadn’t. Went the other day and spoke with one of the gentlemen in the back (in Spanish so we could understand better) that I had some concerns the last time I came. With a not so nice attitude he asked me what the problem was and I explained that there was bird pooh and insect stuff left in my car after the last wash. Also my dashboard had clearly not been touched. He told me to talk with the lady upfront which I did. She said she would tell them. Well nonetheless my car was a bit cleaner on the outside but can’t say that same for the inside. Sadly it wasn’t even a busy day. Someone had sprayed cleaner inside but didn’t wipe it. Really disappointed! I’m not one to complain but don’t go there. Save your money.

I made a huge mistake today for bringing my brand new Honda Pilot here. I selected the Ultimate Wash for $ 20 and it was a complete waste of money. I wasn’t able to tell exactly what special treatment they provided for the so-​called ultimate wash; it appeared a simple drive thru the wash and a horrible job cleaning the windows, dashboard etc.
Never to return here again…

I typically like to hand wash my car myself, when i dont have time this place does a good job in a pinch. I am usually quite pleased.

I came to this location to get my car washed on a Sunday afternoon. There were only 3 cars ahead of me so the wait was not long. I decided to get the Deluxe Wash which includes a super wash, wheel treatment and tire shine. I’m assuming it includes the «Full Service Wash items» but that’s not really explained anywhere and I hate asking questions because sometimes there is a language barrier and I’m already hard at hearing (I’m babbling). With that said, after my car was clean I was not 100% satisfied and out of a 1 to 5, I would give a 3.
The exterior of my vehicle was not cleaned to my expectations; the back of my vehicle’s bumper was still dirty and there were water marks all over the vehicle. In addition the wheels were not cleaned to my expectations either; they did look better but not what I expected; meaning that there was still dirt on the wheels. The floors weren’t vacuumed too well either because there were still particles; this was one of the main reasons I went because I thought they could do a better job than me doing it myself but I was wrong. They did not vacuum my trunk but I’m not sure if that isn’t included but it would have been appreciated. When the inside windows are clean dust particles from the cloth are left behind and I have this really bad issue with my windows not being clear (It’s challenging, I drive myself crazy even trying to do it myself).
Lastly, the staff was friendly and I wouldn’t call them lazy. I think if your vehicle needs to be ran through a car wash quickly… this is probably the place for you but if you need your vehicle to be hand washed and have more attention to detail; then you might want to wash your own vehicle or find a place that hand washes.

Paid for platinum plus vacuum cargo, plus mat shampoo, plus interior leather comes out and ready with basic job ONLY.
Second time had to explain not done and second time with same excuse; «must have washed off the order.»
Time to look elsewhere service.

I made a mistake trying this place despite the reviews. The people working here are lazy and do a half ass job. There was dirt and other stuff that was never vacuumed. There were a couple spots where they just totally didn’t wipe the dirt off in easy to see spots inside the car. Worst of all, I have a couple brand new scratches on my driver door thanks to this place. I didn’t notice till a few hours later. I’ll have to go get it polished by a professional to get it out.
This place sucks. Don’t come here.

I attempted to get the package 1 deal they offer with full interior cleaning and shampoo and then I got the deluxe car wash for the outside. Total I think I paid around $ 150.
It was O.K.
The interior was cleaned fairly well. They carpets looked much better and almost like new. They missed a few smaller spaces but not too bad. Everything smelled pretty fresh which was nice.
The outside was just awful. It was like they had never polished a car before. Wipes and swipes on every surface. I wasn’t expecting them to buff out all of the scratches or anything, but they really missed the mark. Probably paid $ 20 for the outer car wash, wasn’t worth $ 5.
The absolute worst part about this though is that maybe a day later, this weird white residue started showing up on every surface of the interior of my car. Whatever conditioner they used on the interior just turned white or something. I don’t know if its because they didn’t clean it well enough before putting it on or what. But it looks awful.
I had an appointment for when they opened. I was told the entire detailing would take about 4 hours, they did it in 2. So I feel like they may have rushed my car a bit and when I came to pick it up they had left the head lights on. They were lucky I picked it up right away and my battery didn’t die because they would have been paying for a new battery.
For a car detailing business, they sure have a lot to learn about attention to detail.

Terrible cleaning job inside. The outside was ok. After sitting in my car ready to leave I noticed there was dirt on the floor of the car and on the seats. I went back inside where the attendant instructed the cleaner to re-​vacume the car. Guess what? They did and it looked exactly the same as before. I didn’t want to spend my afternoon fighting them so I left, intending never to return again…
Don’t go.

Wow, in the 15+ years giving my business Embassy, I’ve never had such an awful experience. I came today to get my usual, the express interior which I get about twice a year. An employee (owner or manager, I think… older, bearded man) came out and got in my face yelling at me he didn’t think my car would be a candidate because the carpets were too dirty. Uh duh, that’s why I brought it to you, to get it cleaned. I understand it’s a 10 year old car and isn’t going to be spotless even with a shampoo. I also understand it’s not a Mercedes of BMW which they are probably used to here in McLean. All I wanted was my car to get a good vacuuming and wipe down, not a verbal, public and embarrassing berating in front of other customers. Please take your business elsewhere.

Paid $ 53 for Express Detailing. Not what I expected. Lifted back seats and still dirt underneath. Im not coming back.

My husband’s brand new black Forerunner Limited went thru yesterday. There are thousands of tiny scratches in the black metallic paint now. This can’t be brushless and we will never ever come back. Will have to take it to a detailer to see if they can polish them out. $ 22 car wash will turn into $ 200+.
Years ago they slammed my BMW antennae down as it was auto retracting and broke it. I told the manager before I left what happened and he just walked away from me. $ 300 later they refused to do a thing about it.
Always go to Flagship in Vienna. Was a mistake to try this car wash because it was convenient.

Used to be a great place to get a nice, reasonably priced car wash/​clean. I just came back from the car wash extremely disappointed. My back seat looked like it was vacuumed in less than 5 seconds. My floors were not vacuumed… at all. My side doors were not touched and nothing was wiped down. Even I asked the guy there to get the doors, he did one then left. I will not be returning because this is the third time I’ll have to clean out my car… again. The exterior wash is okay, but don’t expect much from an interior clean.

Embassy is awesome! If your car is dirty, you can quickly and for cheap get it washed and cleaned. It washes the outside and cleans up the inside in 10 minutes for cheap. I take my car here every month or two for a quick wash. Its *awesome* after winter! Just get there early because the line will be like a half-​mile long by 11am.
I seriously don’t know why some people on here give it negative reviews. People just sound really entitled and cheap on these reviews. Its 15 freaking dollars, don’t expect a complete detailing and hand wax job. Professional detailing can cost hundreds of dollars and take all day. And please tip them, don’t be such a cheapskate. They are out there drying cars all day non-​stop. You can afford an extra $ 3. Seriously.

I was outraged when I got my car «cleaned» l here. They did a fine job on the outside, but the inside was disgusting when I picked it up. I couldn’t believe how filthy it was! It looked dirtier than when I dropped it off.
Honestly I would love to know if they even opened up the door to attempt to clean the inside at all.
I will not come back and waste my money here again.

Visited today to get a quick wash and try it out since I’ve heard good things.
They do a very good job cleaning my car in a quick manner. I didn’t have to tell them they missed a spot like have at other places.
The prices are okay, but not spectacular. However, it’s hard to find a cheap wash in this area that gets the job done quickly and correctly.
All of the staff were very friendly and I appreciated how I was treated considering I’ve been to other places that treated me like garbage.
The waiting room was nothing special and the facility was not particularly clean, but my expectations aren’t that high for a car wash to begin with.
One point of note was that I purchased my wash 6 months ago and the line was too long so I saved the ticket. When I came back with the old ticket I was still able to use it. I’m sure they could have denied based on some policy, but instead they were really nice and happy to have me redeem it. That’s the sign of a solid business in my opinion.
I’ll definitely return when my car needs another quick clean during the winter. Otherwise I’ll do it at home like I normally when the weather permits.
*This business is gun carry friendly.

This place is small and unkept. The surrounding area is loaded with trash on the ground! The drive through area is narrow and can be difficult to maneuver if on a large vehicle. I tried the $ 18.00 express wash with tire shine. The entire process took maybe 15 minutes. I have all weather mats over my carpeted mats and needless to say they were drenched when my car was done. My car was still wet, tire rims were not cleaned that great, my leather seats damp when I say down. Pretty sure readers and thinking I should have had them fix all of the mistakes I saw but after the morning I was having, I just wanted to get home. They have a 100% guarantee but at this point I just wanted to be done with it already. I gave this place 2 stars only because the two cashiers were very friendly. They were the only two who greeted me after encountering nearly 10 employees while there. It appeared majority spoke Spanish which could have been the reason but all in all. I will NOT be returning to this place!

Hubby and I tried this place on a Tuesday afternoon and although we really wanted to like this place since they’re close by… we hated it. It was a complete waste of $ 12 plus tip. From vacuuming to wiping down the car (external and internal) was horrible. Left water spots and streaks on the front window and one of the back windows, didn’t wipe down the inside because the dash still had dust just sitting there. Seriously a waste of money. No wonder people go down the street for self wash.
I honestly don’t want to hurt there business but I’m doing this as a public service. Save your money and frustration and head somewhere else!