Enterprise Rent-A-Car

When we arrived there were no cars available despite having a reservation. We waited some time for the car, so we were given a discount. We really appreciated this. The car was great and it was convenient to return it after hours. My only other issue was that the car was not given to us with a full tank of gas. It’s more convenient to return the car with a full tank than trying to fill it to a half or ¾ full tank. I understand that this is pretty common practice but I believe most clients would prefer a full tank. However, I had a great experience with Enterprise overall.

This is my second time renting from this location. I have received consistent very good service from this location. I highly recommend this location.

This place is absolutely horrible. After getting into my first car accident, I had to get a rental car which was to be covered by the other person’s insurance. My lawyer and also the other person’s insurance company confirmed that the car costs and the insurance for the rental car for the time being were to be covered — that none of the costs were to come out of my own pocket. Under this impression, I signed the contract for the rental car. Due to circumstances, my lawyer informed us that the rental car could be used for an extended period of time. I continued to use the car for an extra week while I was searching for a new car. This week, I went to return the car and was faced with a ridiculous «car insurance» bill. Again, I was under the impression that all costs would be covered, and the most frustrating of all, I was NOT aware that I signed a daily insurance for the car! I explained to the bald worker at the Fairfax sect of Enterprise that this bill is ridiculous and that I was thoroughly unaware. The bald worker rudely responded that there is nothing that their branch can do and didn’t seem a bit apologetic. He was nasty, unprofessional, and embarrassed me and my family in front of the workers and other customers. NEVER will I EVER enter or recommend Enterprise, especially this branch (11 180 Fairfax Blvd) to anyone.

No complaints. Great customer service. Very accommodating with both the pickup and the drop off (I think the guy’s name was Dylan or Dillon… The people at the desk, Mark and Matt were also very helpful). True professionals, they were able to help me get the Dodge 1500 at a reasonable price, making my move from apartment to my new house much more convenient. Will definitely work with them again. I highly recommend going with them and I plan on working with them again in the near future.

I missed the Weekend Special, $ 9.95 per day promo by 1 week. The promo ended on Memorial Day, ughh! I go to Enterprise whenever I drive down to the beach. My car is fine, however I feel more comfortable in a rental when traveling long distances, maybe once or twice per year.
They will pick you up from your home and take you back home as long as you are within a certain mile radius. Be mindful if they run out of the economy or mid-​economy level carse and they offer to upgrade you at no charge. On one hand, that’s great. On th other hand, you may end up with a 500 horse power crazy gas guzzler and you end up kicking yourself in the foot. It happened to me… so just saying.
Always be sure to make your reservations in advance, whenever possible. Inquire about any discounts they may have available. Otherwise, always a pleasant experience. Excellent customer service, even when they’re swamped, they treat their customers well.
I will return.

After posting my 5 star review after renting a vehicle here, when I returned the vehicle they made a billing error and overcharged me. (Randall wasn’t there) – I’ll see if the correction shows up in a week or two on my card. Still, turn in was the easiest I’ve ever had with a rental company– even gave me a ride back to my hotel. Tiny place but they work hard and other than the billing error, give them a try.
And yes, they quickly corrected the billing error-​thanks guys.

I must have specified 20 times that I wanted an AWD suv. I paid twice as much money for the SUV over the regular car rate. When I went to pick up the car I told them several times that I didn’t care what kind of SUV it was as long as it was AWD and I was told that wouldn’t be a problem. As I was driving away I realized that it was not an AWD SUV. I went back and then they told me they don’t offer AWD SUV’s.
I’m never wasting my time or money here ever again.

Very professional and cordial. No issues with them. This is the second time I had to use them within 2 weeks. Very reasonable rentals and they are not pushy at all in having me to get extra «insurance» and what have you. Recommend them.

I rented a car here for the first time yesterday. Called them about 45 minutes before my reservation and within 30 minutes Jeff was at my house to pick me up and bring me to their location. As another reviewer mentioned, they are located in the comfort Inn right next to BOA. An easy location to get in and out of. Overall every guy I dealt with was extremely friendly and knowledgeable. They saw I had a corporate account so knew not to ask me to purchase all the extras. That’s attention to detail! The check in and check out was fast and easy.
I will most definitely be renting from here again next time I need a car rental.
I highly recommend this location for fast service, excellent customer service and great professionalism!

Please note that this Enterprise is located within the Comfort Inn hotel, on the left hand side of the building.
This location is very small and always busy. Expect a wait, but it should only be about 5 – 10 minutes.
In my experience today, both Brittany & Jeff were busy, but extremely helpful and seemed to work well together. Jeff took care of me and was friendly. He helped me to make sure I was getting the best deal possible, quickly, without pressuring or hassling me to add on any «extras». He asked, I answered, that was it.
This location is also very close to Fairfax Honda & Volvo, so they have no problem picking you up, dropping you off or making these arrangements with the dealership. Honda actually has such a large account with them that I am able to drop off my rental at the dealership (after Enterprise closes) and they will make sure it is signed off on and returned properly. This totally makes my experience with them worthwhile and stress free!
I will definitely use Enterprise, particularly this location, again as needed.